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December 2023 by Celeste C.
Great service and very honest. Ryan and everyone that works here are extremely helpful and great at what they do I 100% recommend this place.
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November 2023 by Jason K.
The crew here are fantastic. The crew in the office provide excellent customer service. The mechanics are technically proficient and experienced with Mercedes. Last but not least, price. Much less than the dealership. It is a small family owned business which I am more than happy to support. So glad there is a good independent Mercedes shop close by that I can go to. I will be a customer here for as long as I have my Mercedes. Would recommend to anyone who needs service done on their Mercedes.
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September 2023 by larry deitchman
Have been going to Clifton Mercedes Services for many years to keep all our Mercedes vehicles in top running condition. Ryan and his team are honest, reliable, efficient, cost effective along with top customer service above and beyond any dealership and prices. I would defiantly recommend their services to all Mercedes owners, you will not be disappointed, guaranteed!Service: General repairs & maintenance
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August 2023 by Rossana Durmiendo
We were impressed with the quality of their service. It was our first time in the shop, but it felt like we have been going there for a while. Ryan was very accommodating and helpful from start to finish. He even made arrangements with Enterprise for our pick-up and car return. Ryan was also very thorough in explaining to us what the problem was with our car and what their recommendations were. Also, both the office and shop were consistently spick- and-span.
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July 2023 by Charles W.
It pains me to write this because this is otherwise a great shop. They made the decision to sell/provide my personal information to Carfax without my consent, knowledge, or permission. I know this because I have been receiving repeated emails from Carfax listing Clifton as their partner. I have spoken to Ryan about this and he's not sure that it's even possible for me to opt out at this time. We don't put many miles on this car so I rely on the windshield service sticker to keep track but I just received an email from Carfax telling me that my oil change was delinquent. The Carfax disciplinarian. I really wish Clifton respected my privacy as much as I do. There are other very highly rated Mercedes shops in the San Diego area. I'm going to have to decide whether to stay with Clifton despite this and I suppose Clifton will have to decide whether or not they still want me as a customer after this review.
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June 2023 by John Flores
Seriously, look no further! Unparalleled Service at Clifton Mercedes that saved me thousands of dollars. A family that treats you like family!Ryan was able to bring the Mercedes dealer quoted repair cost of $7,200.00 all the way down to $620.00! He took the time to research on my behalf to find a better solution and much lower cost putting me the customer first, over profit.Clifton Mercedes Repair in El Cajon. As a Mercedes Benz owner, finding a trustworthy, knowledgeable, and professional repair service is an absolute necessity. This the Clifton's exceeds expectations in every regard.First and foremost, the standout of my experience was the personal interaction with Ryan. Ryan's professionalism is unmatched, combining expertise and a warm, welcoming demeanor that immediately puts you at ease. He took the time to explain the necessary repairs, the process, and was incredibly communicative throughout, ensuring I was kept informed every step of the way.In terms of cost-effectiveness, Clifton Mercedes Repair saved me thousands on repairs without compromising on quality. This type of genuine care for customers and their pockets is a rarity these days, and it's highly appreciated. They were not only cost-efficient but also time-efficient, completing a complex repair job with surprising speed, allowing me to get back on the road faster than I ever expected.Their facility is pristine, reflecting their dedication to their craft. State of the art and immaculately clean, it was an absolute pleasure to visit. You can tell they take immense pride in their work environment, which translates into the quality of work done on your vehicle.Clifton Mercedes has earned a lifetime customer. For all Mercedes Benz owners who demand excellence, integrity, and unbeatable value, there's no better choice. A massive thank you to Ryan and the entire team for making what can often be a stressful process, an absolutely seamless experience.
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June 2023 by john f.
Unparalleled Service at Clifton Mercedes that saved me thousands of dollars. A family that treats you like family!Ryan was able to bring the Mercedes dealer quoted repair cost of $7,200.00 all the way down to $620.00! He took the time to research on my behalf to find a better solution and much lower cost putting me the customer first, over profit.Clifton Mercedes Repair in El Cajon. As a Mercedes Benz owner, finding a trustworthy, knowledgeable, and professional repair service is an absolute necessity. This the Clifton's exceeds expectations in every regard.First and foremost, the standout of my experience was the personal interaction with Ryan. Ryan's professionalism is unmatched, combining expertise and a warm, welcoming demeanor that immediately puts you at ease. He took the time to explain the necessary repairs, the process, and was incredibly communicative throughout, ensuring I was kept informed every step of the way.In terms of cost-effectiveness, Clifton Mercedes Repair saved me thousands on repairs without compromising on quality. This type of genuine care for customers and their pockets is a rarity these days, and it's highly appreciated. They were not only cost-efficient but also time-efficient, completing a complex repair job with surprising speed, allowing me to get back on the road faster than I ever expected.Their facility is pristine, reflecting their dedication to their craft. State of the art and immaculately clean, it was an absolute pleasure to visit. You can tell they take immense pride in their work environment, which translates into the quality of work done on your vehicle.Clifton Mercedes has earned a lifetime customer. For all Mercedes Benz owners who demand excellence, integrity, and unbeatable value, there's no better choice. A massive thank you to Ryan and the entire team for making what can often be a stressful process, an absolutely seamless experience.
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June 2023 by Matt Datlen
Could not be happier with their service! We had a decent bit of work done on our 2013 GL450 a couple months ago before moving to the east coast: CV boot replacement, transfer case fluid service, rear differential fluid service, serpentine belt and idler pulley replaced, camshaft position sensors replaced, spark plugs replaced, brake fluid and reservoir replaced, HVAC blower motor + resistor replaced, cabin charcoal filter replaced, right air intake tube replaced. Adam and the team know their stuff and are Mercedes experts - definitely give them a call!
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June 2023 by Matt D.
Could not be happier with their service! We had a decent bit of work done on our 2013 GL450 a couple months ago before moving to the east coast: CV boot replacement, transfer case fluid service, rear differential fluid service, serpentine belt and idler pulley replaced, camshaft position sensors replaced, spark plugs replaced, brake fluid and reservoir replaced, HVAC blower motor + resistor replaced, cabin charcoal filter replaced, right air intake tube replaced. Adam and the team know their stuff and are Mercedes experts - definitely give them a call!
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May 2023 by Chris D.
For the first time there I was impressed with how Adam and the Clifton team took care of my car and was honest with what I needed. Will do more services on my car going forward. Thanks Adam
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April 2023 by Omar Al Hadeethi
Welcoming gesture by staff was a really nice thing to start with. Professional diagnostic test to our car was done.Price, not sure about it as I don’t know how much other service providers would charge.Ryan was helpful in explaining the issue. He was also generous enough to provide advices and recommendations and addressed all questions.Communication through msgs and emails was another good thing to mention.I would definitely recommend these guys for Mercedes services.
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April 2023 by Jorge Palma
The team there is great and has been the only shop to touch my car. They are always available to help and get the problem fixed quick, Definitely a trustworthy shop I definitely recommend. One thing we should all keep in mind is that cheaper doesn't always mean better. Great job to the owner and his team.
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April 2023 by Dan M.
I bought my first Mercedes in 2019 and from day one I have been taking it to Clifton Mercedes for maintenance. Do not believe the dealerships when they tell you that to keep your warranty valid you must bring your car to the dealership to have it serviced, this is simply not true. The dealerships have to perform the warranty work but routine Maintenace and anything else can be done by an independent shop such as Clifton.The dealerships are grossly overpriced, often perform unnecessary work, the quality of the work is sometimes very poor, and often there is collateral damage to your car, e.g., (scratches, dents, broken things).At Clifton they are fairly priced, only do what needs to be done, they do quality work, and they treat your vehicle as though it was theirs.I highly recommend Clifton Mercedes Independent!
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April 2023 by Urs H.
I god a gas tank what did need ed to be replaced and some other small items looked athThe front grill was also broken and god replaced for a very reasonable price, easy comuncation, orderd a lift rideThe car came back spick spam clean. FAST GREAT JOB Danke urs h
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March 2023 by bob garvin
Clifton Mercedes is a great company to do business with.They have taken care of our car since it was new. A family owned company Mark is now retired and his son, Ryan is doing a great job and we highly recommend them.Services: Auto engine diagnostic
