-
March 2024 by Jeff Farmer
Excellent staff...
-
March 2024 by Derrick W
Excellent
-
March 2024 by Trish Santopietro
I am writing you due to an experience I had not 15 minutes ago with Dr. Marisa McNeil at the hospital on 865 Jackman St El Cajon, CA 92019. I was discussing with the front desk about my dogs comprehensive exam where the lady at the front desk who told me “We completed his exam,” I said “not really because the vaccines were not given and the blood test wasn’t ran.” She responded “Yes, you’re correct so, we didn’t complete it.”Dr. McNeil from across the waiting area looked at me and said “I did complete it.” I ignored her and looked back at the woman at the desk and said “Please let your vet know to not yell at me from across the room.”So Dr. McNeil stormed over, and got close to me and smiled and said “Hello” with a big grin on her face. I’m assuming to intimidate me and I asked her “what do you need?” She proceed to argue and raise her voice about how she did complete her exam. The lady behind the desk tried to ask her to stop and tell me “we can still do the vaccines and blood work right way, super quick.”Dr. McNiel proceeded to yell out “I’m not doing anything for her because she’s rude.” while storming off to the back. Mind you she got so close to me that the front desk woman had to touch her should her to make her step back.I am so displeased with this interaction and this doctor. Please do something. Due to this I am cancelling my membership to Banfield Hospitals that I have used for 5 years.
-
September 2023 by Bailey M.
I've been coming to this vet a little over 2 years, I called today at 8:30 am about my dog limping and her paw swolllen and they got me in at 9:45, to check her out right away. I was helped by David at the front and he was so sweet, walked me through everything, and set up the 2 week check up since my dog is receiving a anti-inflammatory medication.When I had a question about a certain medication compared to one, I already have my other dog he called the doctor in the back to make sure I didn't spend if not need be.I haven't had a problem with this place, super friendly, and the staff is super friendly with my dogs :) One of the staff even carried her back ! So nice !10/10
-
August 2023 by Anna C.
This location DOES NOT honor their online appointments. I set up this appointment over a week before the day of, received an email confirming. I called their location as I made my way to my appointment. Coming from Chula Vista, I cut out time from my work day to have this appointment, they had me on hold till I exited Johnson in El Cajon. I was transferred to Shawna she specifically stated "We do not honor the online appointments, next time you should call". She was very rude, offered no assistance, stated I can drop my dog off tomorrow and hopefully they'll get to him." I asked her why would I drop off my dog at an unreliable facility for his first appointment. I have questions for the doctor, things to discuss. She said "ok then, bye" and hung up. Not surprised this place has such poor ratings.
-
August 2023 by Shane Koshie
Very sad and disappointed that this Banfield location was not able to catch causes of growing illness 3 times in a row (3 separate visits) all within 2 weeks. The only time we got thorough diagnosis and medication was when we went to non Banfield associated vets totaling $1000 spent to get the service Banfield overlooked.We expressed our concerns and our cat’s symptoms however Banfield brushed them off and basically told us “she’s fine” every time to get us out quick.Very sad and disappointing again. Respiratory infection, Gastroenteritis and constipation all brushed off/not caught by Banfield despite coming in when symptoms were early and fresh. My cat has not recovered to 100% after more than a week and banfield is no help at all :(
-
July 2023 by Taylor T.
Made an appt for my dog's check up a while ago. On Friday, I received a confirmation text to which I said yes. Here I am on time at 9 am and there's no one here. I don't understand how I didn't get a text or call to inform me they're actually closed on Sundays. So unprofessional and a waste of my time. I won't be coming back here.
-
April 2023 by Danielle Patriarca
The staff is always kind and helpful. I've trusted Banfield with my pet's health since the beginning.
-
March 2023 by Nick Alva
I've been going to the vet for a few years now. I have my cat on a wellness plan I think its the best plan they have. I play close to $700 for it.. free visits to check in your pet is great but the services they offer on the wellness plan you are only able to use a few times.That being said, they up-charge on anything they can. You'd walk thinking that you are covered with the wellness plan and in most cases you are but then as your checking out without even seeing the doctor you have $200+ bill on "tests" they needed to run.. oh and if your pet is on a prescription good luck. They will want to keep running tests on your animal, thus you're paying for more tests, the prescription and have to keep bringing your animal back. These tests are not cheap.I had an incident happen recently.. pretty much my final straw with them. I was not able to bring my cat in for more tests as I am busy with work so bringing her in every month can be challenging. I need a refill on her prescription.. I waited 15min at the front no one was there and then a lady came from the back to the front desk had an extremely bad attitude. I don't know if she is dealing with something personally or is highly stressed but it made an everlasting negative impression on me. Usually with customer service you need to put on happy face and make us feel welcomed.. I felt like I was bothering her by simply asking for a refill for my cats meds. She mentioned that I wouldn't be able to see a doctor until the very next week and the doctor there now is a "Fill in" and would not be able to prescribe me the meds for my cat.Hey, I understand I could wait for an appointment but since she was such a B about it I'd rather not even come back and waste my money on a vet that doesn't value their clients. At the end of it I asked what I should do? she said "Take your cat to another vet" Okay lady, I will do that with a smile on my face :)I don't remember her name, I just remember she had a name tattood on her hand (very professional). I will be canceling my wellness plan and looking else where for vet. Do not waste your time with them
-
March 2023 by Nick A.
I've been going to the vet for a few years now. I have my cat on a wellness plan I think its the best plan they have. I play close to $700 for it.. free visits to check in your pet is great but the services they offer on the wellness plan you are only able to use a few times.That being said, they up-charge on anything they can. You'd walk thinking that you are covered with the wellness plan and in most cases you are but then as your checking out without evening seeing the doctor you have $200+ bill on "tests" they needed to run.. oh and if your pet is on a prescription good luck. They will want to keep running tests on your animal, thus you're paying for more tests, the prescription and have to keep bringing your animal back. These tests are not cheap.I had an incident happen recently.. pretty much my final straw with them. I was not able to bring my cat in for more tests as I am busy with work so bringing her in every month can be challenging. I need a refill on her prescription.. I waited 15min at the front no one was there and then a lady came from the back to the front desk had an extremely bad attitude. I don't know if she is dealing with something personally or is highly stressed but it made an everlasting negative impression on me. Usually with customer service you need to put on happy face and make us feel welcomed.. I felt like I was bothering her by simply asking for a refill for my cats meds. She mentioned that I wouldn't be able to see a doctor until the very next week and the doctor there now is a "Fill in" and would not be able to prescribe me the meds for my cat.Hey, I understand I could wait for an appointment but since she was such a B about it I'd rather not even come back and waste my money on a vet that doesn't value their clients. At the end of it I asked what I should do? she said "Take your cat to another vet" Okay lady, I will do that with a smile on my face :)I don't remember her name, I just remember she had a name tattood on her hand (very professional). I will be canceling my wellness plan and looking else where for vet. Do not waste your time with them
-
February 2023 by Ellie P.
Shame on Banfield in El Cajon on Jackman. In September I took my dog in for his yearly check up and vaccinations. I received an email this week reminding me he was due for a rabies shot. I called to make an appointment for this vaccination and was told I would also have to have him seen for a wellness check. I said I had just been in less than six months ago and was told that's the protocol. The visit was $78.00 and the vaccination was $34.00. I made the appointment and then called Kahoots in La Mesa where they have a vaccination clinic monthly. I'm going there and the rabies vaccination....$19.00. I cancelled my appointment with Banfield. Just another way for them to make money off someone living on social security.
-
January 2023 by Mary Duguay
I've never been to a vet where you never interface with the doctor. It was bizarre. I had a 2:30 appointment to get travel clearance for my young, healthy dog who I brought with all her up to date vaccines and flea/tick and heartworm meds. I got there at 2. They took my dog back right around 2:30. Then there was a weird back and forth where the tech kept coming out to ask clarifying questions or to try to get me to buy more products. I didn't get out of there until 4:30. I eventually got what I needed (a signed slip of paper saying my dog was healthy), but I was not prepared for it to take that long and it was a real burden. Half the staff was nice enough but...I will not be back.
-
December 2022 by Bryan Smith
Took my dog with eye injuries and other stuff, staff was right on it. Let us know what options we had,very good service.
-
November 2022 by Drina Di Cantin
I called to see if there were any appointment. My dog ripped his toe nail. They didn't have any, but Banfield is my vet and I love them. They are always friendly and knowledgeable. I know some people associate them with Pet Smart as a Large chain pet store, but they are separate from Pet Smart just located inside. I love Pet Smart too tho!!!
-
October 2022 by Andi Morgan Rosene
I have been paying for a membership for roughly 4 years. I think I have been able to use the services twice at most. They have very limited availability and hours. Some locations are only open certain days, very hard to get in and I have had to use other vets to take my dog to. I absolutely hate the system there. You drop off your dog - don’t speak to a veterinarian, they are supposed to call you and set a time for pickup. Today, it’s been 3.5 hours without a call from them and I just called and they replied with the veterinarian will call you - no range of time - I also asked if I could pick upMy dog (she is 14 and very uncomfortable anywhere but home). And they emphatically said no. This is a similar experience to the other times I have been in. I will comment further when I pick up my dog. At this point I will be cancelling my membership and heading to other clinics. Update: my dog can’t even get up since coming home from Banfield Vets, she cried the entire time bringing her home- I have never heard her cry before. I have been up with her all night, we have tried to get her up on her legs and she can’t get her balance. I don’t know what happened there since the vet didn’t come talk to me - only sent the person that checks out messages to tell me her blood panel results. Her bloodwork came back normal, but now she is crying and can’t walk. I am beyond mad.