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December 2023 by Luis Rodriguez
Having a well stocked inventory is huge plus. Having Saturday support provides a safety blanket for those weekend plans.
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February 2023 by J D
Good quality work. The staff take care of you and vehicle. But it takes a long time. It took 1+ hours to get a battery installed. I had to leave my vehicle over night just for a oil change. So just be ready for a wait, or drop it off.
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February 2023 by Rosana Reinke
Excellent service as usual. So sad they don't do transmission service
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September 2022 by Rolf Mark Blum
Great place service crew. Awesome customer service. Totally recommend them. Been coming for years.Services: Oil change
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August 2022 by Vince La Luz
Staff is good, the work is done right, you just have to budget an extra hour or three for them to get it done. Fortunately there's tons of stuff to do around here, there's a Starbucks in that is all.Services: Tires
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June 2022 by Lisa B.
If there was a zero, I would grant them Zero! Smiling and lying in your face. They made me an appointment. I brought the car. I waited in there for an hour. My car hasn't been touched. When I inquired why they didn't bother to start working on my car at the appointment time or hour later for that matter. Smiling person started to tell me that it is NORMAL in the US to wait for over an hour in doctors office, why would you expect better service in Firestone! Hah?!!! All you Airmen, take your car elsewhere, even if it involves driving to the city. This "Firestone" needs to be replaced by another tire store.
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June 2022 by Sandra Robinson
They're awesome. Friendly and great ,thougher job.
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May 2022 by T Cato
Did some adulting and bought 4 Bridgestone 285/45/22. Great service. Staff was helpful and applied discounts and offers without being prompted.
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March 2022 by Guy A.
Called to drop vehicle off to get new breaks. Was told it would need all day to replace so we decided it would be best if I dropped it off as soon as they opened. Dropped it off in the morning and it's been sitting there for 7+ hours. Even if you sit in the waiting room it still doesn't get pulled into the garage for at least 3 hours. Parking lot is packed so it looks like they're overbooked and they'll get to you when they can get to you. Definitely not worth wasting your time.
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November 2021 by Antoine Smith
Top notch service...during a busy day, which is the norm for this establishment.
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November 2021 by Arthur Schwarzentraub
Good place to get your repaired, kind of expensive, though on a Military Base.
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October 2021 by christopher fuller
If you're stuck between a hard place and here then it's not bad but between the poor service, high prices and general lack of care if you can go somewhere else you should. You'll find a better deal at any tire shop off base and likely better service to boot.
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July 2021 by Ryan Flaherty
Called to have tires mounted and balanced. I purchased OEM TPMS sensors to be replaced and they said they would not install them. Its a Firestone company policy so not the locations specific fault, but why do I want to pay for the junk that theyre going to install when I have it in my hand. Just avoid Firestone in general. Lame service.
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July 2021 by Isaac Corona-Quiles
I had to walk in for a flat repair, but I was told that they may not get to it by the end of the day. I get it, they're busy, but they're the only shop on base and I wouldn't be able to get home without my car. They wouldn't even bother to check my spare when I asked because I would "need to check the car in first."They're the only shop for at least 20 miles and they don't care to at least make sure you can get home safe.
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July 2021 by Travon Collins
This place is horrible, do not recommend to anyone! After dropping my car off and telling Jose what the problem was he said it would be no problem. Two weeks later and many phone calls of him telling me they would get to it, I get a call from him stating that they don’t feel comfortable working on my vehicle because the caliper was not on. What type of shop is this! Poor customer service and will never attempt to get my vehicle fixed there again!
