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February 2024 by Jacqueline
Best bank ever!Been banking here 20yrs and they still continue to amaze me with their great service!Thanks Dulce for helping us open our new business when other banks failed to do so.
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December 2023 by Pierre Deramarian
Great Customer Service. John (teller) was so helpful.
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March 2023 by samantha wijckmans
I hate us bank they are d*** can’t help a costumer
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December 2022 by Tayyiba Khan
Ini Udott gave me an excellent service for my online banking problems which I have been trying to resolve by myself. She cobrowsed and that's how I learnt many online features.
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March 2022 by Michelle K.
Katie, the branch manager, and Laura, one of the customer service tellers, were amazing. They followed through with everything they said they would do for my account (that was originally opened at another branch). They were both so helpful, especially Laura. She went above and beyond to reach out to the other branch and the US Bank credit card department to help me with a credit. A credit that was correcting another major issue pertaining to the company as a whole and other branches that did not do their job communicating to me, the client. While the company and other branches did not help me by making huge mistakes not communicating to me issues that would affect my account and balance, they did however make it a point during each of my visits to make time to up-sale me and get me to open up more lines of credit and loans. So THANK YOU Laura for all your help, excellent customer service, and changing my mind from closing my account. I appreciate you.
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December 2021 by Joe Revette
Never really go in but when I do, its hassle free, good service. ATM always works well, and they have updated to a nice one now.
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October 2021 by Jon D
I just went in to refi my auto loan which required I open a checking account. I had no intention of using this bank for anything other than the auto loan, but I came away very impressed. The bank rep "Ini" was so nice and thorough. If i ever decide to leave my main bank, i would consider this bank and this branch.
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September 2021 by Joy T.
This is the second time I lost my bank card not only did they not cut my bank card off they had two active bank cards running at the same time I had no knowledge of that customer service is terrible Jasmine is Extremely rude she was very rude to me last time I was at the bank and was rude to me today the b**** thought I didn't catch it but I saw you throw my IDThat's why you guys are getting a f***** up survey on some real s*** because I spoke with the manager about the bankcard situation and she was going to handle it but no Jasmine had to go f*** up the situation and be rude as f*** now everybody's gonna know about US Bank Have a great day
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May 2021 by Don Frost
Slow service and under staffed most time i go do my banking .the reason i chose this bank was very close home when i moved to eastvale from orange county
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April 2021 by Kimberly N.
Katie, the branch manager is awesome! She was helpful and even called the next day to see if I was ok with my situation. Great customer service...
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March 2021 by Jeff Spangler
The wait times are ridiculous, do you have a drop box for deposit
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January 2021 by Megan Romasanta
The staff who've helped me at this location are very helpful and know what they're doing. However, at least half of the time I go to this US Bank the ATM outside is out of service or does not accept deposits. Since the two US Bank locations that used to be inside the Vons and Ralphs nearby have closed, this is the only one in the area. The issues with the ATM make this super inconvenient.
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November 2020 by Deidre H.
I don't understand how I'm next in line and I'm 15 minutes in to a show on Netflix and all I keep hearing is thank you for your patience, I know your time is valuable. Anyway, the ratio of employees to customers was greater. I don't care what your title is, find out what the customer is there for. I only wanted to see if they had any fifty cent pieces or dollar coins (gold or silver). Ugh! I have an account, I don't have a lot at that bank but I still put a little over there periodically. I forget about that account. Although it's a very close bank it's not as convenient as it was pre COVID. I wish these businesses would stop using COVID as a crutch.
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November 2020 by Joey S.
I've been banking with US bank for les thank half a year and I kid you not twice a month this atm is down. Super inconvenient since the lobby is closed due to Covid, fix your machine or just get a brand new one this is ridiculous
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November 2020 by Drew N.
Fix your ATMs right the first time. Kind of ridiculous at least monthly this ATM is out of service. If the ATM keeps breaking maybe replace it? Understand that the lobby is closed due to covid don't understand the lack of maintenance since Covid.
