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January 2024 by Ariana A.
This place is a joke. I didn't have an appointment which I knew i would be waiting. Checked in and it gave me an estimate of 20-30 minutes. I was there for an 1 1/2. This was just for a drop off. No labs needed.
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December 2023 by Ash L.
My mom went to get her blood drawn and after being called in, the person drawing the blood asked her questions and she replied in Spanish and despite understanding, the only male worker told her to only speak English. My mom replied to him in Spanish as she does not speak English. He then told my mom to wait outside again and made her wait three hours even though she had an appointment. That is absolutely terrible and disgusting treatment. No person who's attitude is like that and who's racist should work in healthcare
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December 2023 by Roger B.
I was skeptical of this location due to the low rating and many complaints on here but gave it a try as it was the closest quest to me and I had a great experience everyone was courteous and attentive and was taken in exactly at my scheduled time. Andrea was my phlebotomist and she was great she made it quick and painless and explained things very well and was out of these in no time.
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November 2023 by Dina Nageeb
I still cant believe how many rude people are still out there. I came WITH an appointment but an hour early due to an issue at work that I have to run for, I was just dropping off something. Don’t need any extra help. She told me I have to wait for the 10 people waiting in the room to be seen, even if I’m dropping off something. Now, I might be in trouble at work because I couldn’t find any other appt and I’m on a tight deadline for this sample for my doctor and my case. I was told that other people went in early before their appt to drop off a sample and they were seen because they had to run for work. I’m very disappointed at this location’s service. I would rather go see over people further away and drive extra than deal with broken system and people. Don’t recommend this location or their service.
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November 2023 by Ahlam Gheith
I would rate no stars !!!!!! Rude workers in organized !! They have a wait list for nothing ! They don’t care how long you been waiting , even if your picking up or dropping off ! Their all so unhappy , and I know some people who actually quit cause of the work toxic environment!!! I never seen a roar treatment !!!
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October 2023 by Caleb K.
A woman tech is rude and has bad skill for drawing blood. She is using the needle go fishing inside the vein several time and still unable to get the blood! You don't need to be tortured at there! Go somewhere else to get much better treatment!!!
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October 2023 by Dina N.
I still cant believe how many rude people are still out there. I came WITH an appointment but an hour early due to an issue at work that I have to run for, I was just dropping off something. Don't need any extra help. One of the people working there told me I have to wait for the 10 people waiting in the room to be seen, even if I'm dropping off something. She wasn't willing to help. Now, I might be in trouble at work because I couldn't find any other appt and I'm on a tight deadline for this sample for my doctor and my case. I was told that other people went in early before their appt to drop off a sample and they were seen because they had to run for work. I'm very disappointed at this location's service. I would rather go see over people further away and drive extra than deal with broken system and people. Don't recommend this location or their service.
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October 2023 by Damani G.
I'm not going to lie I was pretty skeptical about trying this location due to some of the reviews on here but I'm glad I decided to come in.I needed to get bloodwork done and the check in process was smooth. I didn't have a previous appointment scheduled and was able to do a walk in. I first checked in around 8:30am and was given a 9:30am appointment. I had the option to wait inside the lobby or come back when it was my appointment time so I waited in my car. When I came back inside for my appointment, I was able to check in on my phone with a link they sent to let them know I was there. I was greeted and taken to the back in no less than 5 minutes after doing that.I believe the woman who assisted me was named Miranda and she was very nice and professional and explained things clearly.I can't guarantee your experience will go as smooth as mine went but if you're thinking about giving this location a try I recommend doing so.
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October 2023 by Megan Scott
Genevieve was great! I have small and difficult veins and she got it right the first time. Check in was super easy and wait was almost non existent. My appt was at 820 and I was done with all my draws and samples by 830.
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October 2023 by Lin V.
Amazing how this lady said she repeated it 5 times that she returned the docs to my mom when she only gave her the business card of the dr appt...which was a lie as I talked to her once and her coworker twice. Anyways, though mom never had the doc, the worker was confused herself!While someone left I was able to see someone inside to see if I can get the person to help me, she screamed at me to wait outside.AhMazing how they can do that!!! I read other reviews of Quest in other locations and these comments are about the same!!!
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August 2023 by Laura Javadin
If I could give less than a 1 I would. Unprofessional when you call. I had a simple question of if my results were sent to my doctor has it had been over 5 days and the lady kept cutting me off and telling me it’s not their business and hung up. Wouldn’t take my calls after that despite me being a customer. Also got a call back for redraw and wanted to know which specific test was for the redraw and again the same lady cut me off told me I need to come down there in person for her to even speak to me. Guess what? I have Covid and will come to your office and infect everyone due to that response. She wouldn’t t let me speak. Wouldn’t even let me get my full question out. At least be. Polite and let your customers speak. I understand rules, but have decency especially with health concerns. Literally have to go to the office now despite being sick to get my answers. Also, there’s just a screen in the office with no people. So how do I speak with someone? Lastly Why even have a phone if you can’t help anyone.
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August 2023 by Ron D'Alessandro
I went to the Riverside Quest. They gave me a test to take at home. They said drop it off at any Quest.********There is No Drop Off****** You have to make an appointment. Since my sample needs to be refrigerated within 30 minutes and there are no appointments and I'm waiting on standby. I asked two workers here. It is basically Too Sad Too Bad.
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July 2023 by Sheila M.
quest in town center, florida can go to hell - made two appointments on different days - showed up early - both times the machine in the lobby said it did not recognize my appointments - said i could wait (for hours).no human to talk to - hope they go out of business soon -useless waste of time!!!!!!!!!!!!!!!we need more organization and humans to talk to!
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July 2023 by Ana hinojosa
Thank you Jorge for seeing my dad on Monday. My dad needed bloodwork in order to receive his chemo on Wednesday, I missed my appointment at another location because I was stuck at work. I decided to take a chance and walk in to the Quest in Eastvale and with faith and a little prayer we got seen. George or Jorge was compassionate and that goes a long way! Thank you for treating us with great respect. My dad was so relieved that he was seen and your customer service was beyond amazing!
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June 2023 by John S
The phlebotomist was professional and on time. Very polite and also knowledgeable. Would definitely recommend for anyone looking to get lab work done.
