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January 2024 by Mike Evans
My experience has been excellent jennie the sales associate has been really helpful with making a decision on a mattress in explaining the difference between each one i was trying out. She even had a truely positive attitude.
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January 2024 by emari mcclellan
Bradley showed the best customer service I have ever received when working with someone in retail. His comments of the products were extremely helpful to me and his general recommendations matched my needs. A wonderful salesman and a wonderful experience. Thank You !
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December 2023 by Joe Petrillo
Jennie, was awesome and took us from not knowing what we wanted to what was best for us. We are very pleased and her training was so evident.Joe and Terry Petrillo
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November 2023 by Perrie G
It was an amazing experience. Mark was extremely kind, caring, patient and very knowledgeable. If we need another mattress, we will be definitely be back!!
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November 2023 by Denise Schaaf
My review is all about the service. My daughter is moving across country and needed the bed as soon as possible and missed the delivery truck. Jennie went above and beyond to track down the truck and get my daughter’s bed rescheduled asap. Her diligence and follow up is exceptional!
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November 2023 by Megan Avanceña
Brad was kind, patient, knowledgeable and fun when we visited Mattress Firm (Hastings Village)! Never thought mattress search would be so much fun. It was almost like a field trip! :)
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November 2023 by Katrina Webb
Delivery was great, very nice polite people. When purchasing I told the gentleman what I was looking for and the price. He seemed to want to sell a more expensive bed (understandable but not great sales). My husband spotted the exact bed we were looking for at the right price. So far, so good.
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November 2023 by Zach Nick
Brad was an excellent guide and opened my eyes to how I should close my eyes overnight. We came towards store closing and we accidentally stayed 20 minutes past closing time and he made us feel welcome the entire time. We were just looking for a new mattress when visiting the store and we felt no pressure to buy anything. But, thanks to Brad, we are definitely planning on coming back and buying soon. Highly recommend visiting the store.
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November 2023 by Christine Moumjoghlian
Racheal was amazing. I went and in and honestly thought it was going to be overpriced but she helped me find something within my budget and let me tried different mattresses to see which one I liked and I got the mattress delivered the next day!!
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November 2023 by Ali Tfaily
Wife and I walked in and out with a mattress in under 20 minutes. Jenny was stellar. She greeted us with a smile and her great mood never changed. She didn’t mind pulling out several mattresses for us to try, and switching them back and forth for side by side sleep comparison. She made sure to give us pros and cons for each mattress regarding spinal comfort and if we should need to return with manufacturer’s warranty. We are beyond pleased with our experience. Thanks Jenny
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November 2023 by Christine M.
I honestly didn't think I would find anything in my budget when I walked in, but Racheal was so helpful! It was super quick and I got the mattress delivered the next day and it was within my budget. I didn't only save money by choosing mattress firm over ikea but I got it a lot faster too!
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November 2023 by Deb Pruett
Bought a mattress. Cris was so helpful and knowledgeable about what was the right mattress for our son. She also helped us find pillows that met our needs. The follow up has also been admirable. Would definitely shop here again.
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October 2023 by Andrew Chang
Cris (Hastings Village location) was excellent, one of the best sales reps I’ve encountered in any industry. She was personable, extremely knowledgeable, and transparent throughout the transaction. I would highly recommend her services to any one looking for a mattress at any price point!
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September 2023 by John Mulvihill
Jake,was wonderful to deal with, he was extremely professionalWas very patient and tried very hard to get me the mattress I wanted
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July 2023 by Peter N.
This is the Walmart of mattress stores. They have all the "big name" mattress brands and the sales associates give off the used car salesman vibe. We had Jenny help us and she gave the usual "I'm your friend looking out for you" vibe. However, quite condescending and dismissive of any thoughts or ideas you might have. She never asked us about our budget or what are thoughts were. She tried to steer us to the budget brands which they have higher margins on sales as oppose to the standard brands in which prices are fixed and margins are lowered. She gave us bad advice on type of mattress to get for her young daughter and kept pointing us to the brands that she knows she'll make the sales margins on. Prices quoted in store also were significant more than their own website prices and then would "pretend" that they would give us a discount when told of this. This is just plain lack of integrity and trustworthiness. I think what really tipped us off and made us move away from making the sales here is when we told them we were going to look at few other places and get back to them. They asked where we are going next and when we told them, they started to bad mouth all these other places. Definite used care salesman vibes here. If you can't make the sales today, it's part of the job. You don't have to be negative about other places. You never want to put others down to raise yourself up. It shows the lack of integrity and character.
