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March 2024 by Jacqueline S
I had trouble receiving my mail for months. This location is the only post office (I went to four) that was able to really help me out and take care of the issue. The manager was extremely kind, patient, and knowledgeable and so was the person who helped me complete another form. Really appreciated their help this morning!
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February 2024 by Benjamin Bogenmacher
Horrible people working there. Especially the postmaster!
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February 2024 by Shaboogle C
Arrived at 2:30 pm Friday, and there were probably 6 parking spots available when I arrived. Got in line for the sign-up sheet of walk in passport service that goes from 3 - 4 pm. They only have four 15-minute slots and I was 3rd in line. The makeshift line was placed next to the exit and separate from the regular line, so I had to explain the situation to the people that started queueing up behind me. The regular line had 7 people at most at a time and cleared up by the time I was called up.The process went by pretty quick, since the 2 people ahead of me had most of their things in order and the one employee processing us was fast & took less than 10 min each. I was instructed to fill out a few lines, but I was still out by 3:25 pm when I was expecting to leave at 4 pm.They also mentioned their appointment-making system has been broken for 2 weeks, so any appointment made would be deleted after some time. If you made it this far, good luck on your passport
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February 2024 by Bhavana Bhuvana
Worst and rude behavior with costumers
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December 2023 by Anu Sridhar
Came in here because my package was showing that it was available for pickup at this location on the USPS website. Was told that it was Amazons fault that the scan had not updated and that it was out for delivery and therefore not available. I repeatedly told the lady it was on USPS website, not Amazon but she talked rather rudely over me and seemed exasperated. Overall not the nicest place and they could’ve let me know they would re deliver today so I didn’t need to drag myself down here
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November 2023 by Valorie Beer
USPS lost a Priority Mail Express package, then 2 employees at the front counter of this Post Office told me I couldn't apply for a refund until the package had been delivered. Now I'm out $58 for the PME fee.
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October 2023 by Raul
I went to an appointment I made on a Thursday afternoon to apply for my first passport. It was not busy, had 2 people working that I could see, and quiet. I showed up on time, was helped by Maria, and was out the door exactly 15 minutes later. Smooth and didn't have a single problem.
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October 2023 by Leaf Boye
They said couldn't find/reach delivery location like what I live on a main street. Every other private delivery company gets my packages on time EXCEPT USPS. Maybe we should defund the USPS if theyre just gonna make me have to do their job for them. Seriously isn't it your job to find my delivery location and DELIVER MY PACKAGES??
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July 2023 by Brady Mickelsen
Could learn a bit about efficiencies from UPS Store, etc. California Ave., Redwood City and Menlo Park are all vastly better than this place
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July 2023 by girish kumar
Horrible place. Very slow processing.Passport applications which usually take 15mins take 45mins here. Inefficient staff.
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July 2023 by Hannah Reeves
They submitted my change of address incorrectly then refused to fix the issue when I returned.
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July 2023 by Yelp K.
Amazon is using FedEx.The mail carriers are very good. The mail delivery itself is outstanding here on campus. This branch is a bizarre experience all by itself.The problem seems to be a lack of detachment from the people sorting the mail. I.e. they were looking at the names and delaying or even taking items based on projection. Opinion. Not a good reason. Personal opinion without input from the individual being persecuted.It got so bad they were "losing" big items until I went there and pointed out that I knew what was going on. These are items for kids and family. What kind of place are you folks running?Naive people are divisive based on assumption. Some of them will believe any sad story they hear, without checking on the credibility of the individual. Inexperience. Meanwhile we had packages meant for Stanford disappear based on these absolutely baseless reasons. Rumors that were slander. Not real. They never asked or checked.When I went to this post office they refused to give me the packages that had been sitting there for a week.
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July 2023 by Mechele R.
It was 20 minutes till closing and they would not mail my package overseas, I did not see a timeline where it says they don't mail packages after 4:30 which mine only takes less then 10 minutes to do, no wonder this post office has a bad rep, rude employees, they make up lies just to not do there job. Now I see why people don't go there
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July 2023 by Rachel M.
Show, the woman in charge of passport applications, is a nightmare. She needs a class in basic courtesy. She YELLED at us for needing to take a passport picture because her camera wasn't working, and then refused to honor our appointment because she "gets off work at 2pm" and would rather sit there and twiddle her thumbs so she can get off work on time.
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June 2023 by Elio Calderon
I got screamed while I was explaining that they sent the letter to my house. The information was correct but instead of writing the adress to I put a sticker. I was very polite and knew before hand that had to pay even though it was not my mistake.