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July 2023 by Leon Jackson
Truck rentals you can't beat the price everything you need if you're packing moving, or usingstorage
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April 2023 by Jared Hatch
Pretty great people at this place! They called me when I was 15 mins late to pick up my van rental (I was renting for a full week!) and wanted to know if I was still coming to pick up the van — very thoughtful! The only downside is that Uhaul charges .99¢ per mile so that can add up quickly!
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September 2022 by Mark Malley
Nobody working here during working hours. Door locked shut to front. Just avoid and go somewhere where the manager actually goes to work or at least picks up their phone.
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September 2022 by RavenRider
Easy transaction, the lady I dealt was very friendly.
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April 2022 by Babak Bahrami
They are closed inbthe middle of the day!
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April 2022 by Dilan Manatunga
Super helpful and told me everything I needed to know for the process to go smoothly. Would definitely rent from here again.
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June 2021 by Nowell W.
These folks are exceptionally good. I had a difficult requirement and Marshann made it happen. She took great care of me and solved an equipment problem that would have made us cancel the move. A+++ service. Highly recommend her.
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June 2021 by Sare
The lady that worked here when I picked up was super nice and made it really easy to pick up and return. The reason it only gets 2 stars is that I specifically ordered one of those big fancy 9' tall cargo vans, but the only thing on the lot when I arrived at my reservation time was a regular van, which is smaller. We couldn't stand up our queen bed/box so getting everything in there was a pain. If we'd gotten the van we reserved, this would be 5 stars.
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March 2021 by Márcio Paduan Donadio
The dealer was very friendly. The only thing that I don't like about U-Haul in general is that their mobile system is bugged. You can't return the truck after 4 PM without using the system. In Android it didn't work with Chrome or Firefox. I succeeded only using the Duck-Duck-Go web browser. So 5 starts for the dealer zero starts for the mobile system.
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December 2020 by PJ M.
1- Grossly Overcharged and ill advised by employee 2- Lack of communication w corporate and incorrect logistical set up 3- Day off trailer reservation expectation was not met My partner and I's overall experience with Uhaul has been a nightmare and this particular location added to our financial stress of moving. Overcharged 84% the amount agreed upon... After speaking to one of the employees [12/18] we were advised that we "would be able to save money" and be charged one way if we returned the Uhaul back to this place. We did just that and were grossly charged 84% more than agreed upon! Our end location is 388 miles from Palo Alto to Huntington Beach. We took this uhaul back to this location in hopes to only be charged $280 as verbally quoted. After looking at my charges, I was charge $1,665!! That is 84% more than what I anticipated paying. Had we known we would be charged to return to the same place we would have not drove this 388 mi back and dropped it off the to Uhaul location at our new location. PS we would have settle w the initial quote given from Uhaul representative at $445 prior to our interaction and being ill advise from this location. I am deeply disappointed in Uhaul and feel robbed.... thank you for this Christmas present :(
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December 2020 by Mark Baller
This is my go-to UHaul spot for SV. Chantal is especially awesome. I like how they are efficient and accommodate your schedule.
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December 2020 by Dawn Michelle
MARSHANN IS A ROCKSTAR!!! Hands down, one of the BEST experiences I have EVER had for this sort of thing. She was INCREDIBLY helpful and JUST SO KIND, which, at the that time, was LITERALLY a game changer!! We were almost at the VERY end of our rope with the whole moving process, but Marshann was patient, helpful, and as mentioned so kind! By the time we picked up our trailer (also several days late, which she was so patient about), we almost felt rejuvenated and ready to continue. THERE ARE JUST NOT ENOUGH WORDS to express our gratitude!! Great people, great service!! A++++++++
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July 2020 by Phoom C.
The service was great but they ended up overcharging me. They claimed that I drove the van over 150 miles in 2 hours so they had to adjust the rate. Luckily, I took pictures of the pedometer before and after I used the van. I'm still waiting for U-Haul to refund me so we will see how it goes. Everyone should be careful with this.
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February 2020 by Danny H.
No issues here! The truck came in just the right size we needed for our moving requirements. As the website states, the prices are as listed and apart from service fees it's pretty darn close to the price listed on the side of their trucks (a familiar sight to students' eyes every summer and winter break)! Although to be honest there are trucks everywhere on campus, some stanford-owned, so you'd be an easy sight if you left this car with the door unlocked and the engine running! Sounds like a silly piece of advice I know but there have been campus-wide car robbings including smashed windows, so pro-tip if you're moving valuables make sure you don't leave this car unattended!
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December 2019 by David Liang
parked in front of the building after hours (no clear parking spots, and the shop was closed), came back to the owner having literally stolen my plates and telling me to come back tomorrow ?? no lie, no joke
