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March 2024 by Anne Hoyt
5 stars to Dr Kort and all the doctors, nurses, medical staff, and receptionists. Absolutely wonderful medical care. The medical team is so responsive and compassionate, and the customer service is the best. We did 2 retrievals and so far it looks like my transfer is sticking:). We are so so grateful for your help growing our family.Unfortunately, the Finance office was a different story. We were overcharged $12k. That could be understandable, insurance is confusing and math is hard. But they didn’t actually tell me they overcharged us until 4 months after our last retrieval when I requested my account summary for my taxes at the end of the year. How long would it have taken if I hadn’t asked?Then it was another 3 months (!!!) before we actually received the check.I did not appreciate giving the finance office an interest free $12k loan for 7 months.But again, medical team was A1!!
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March 2024 by Carrie Tavenier
I can't thank RMA enough! They made my egg retrieval smooth and seamless. They give you an app for secure messaging with your team anytime so I always felt supported.
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February 2024 by Raschell Flores
A Miraculous Journey with RMA Fertility: Gratitude for Dr. Alice Shapiro and the StaffEmbarking on the journey of starting a family through assisted reproductive techniques is filled with hope, challenges, and emotional ups and downs. As a hopeful woman yearning to have my own baby, I experienced the rollercoaster of emotions firsthand. In early 2023, I initially began my fertility treatment at another IVF facility but found it financially burdensome. Fortunately, fate led me to RMA Fertility clinic in San Francisco and Palo Alto. where I discovered the compassionate care of Dr. Alice Shapiro and the dedicated staff. Their unwavering support and expertise helped turn my dream into a reality.The Encouraging Voice of Dr. Alice Shapiro. From my very first video consultation with Dr. Alice Shapiro, her genuine desire to assist hopeful women in building their families was evident. The warmth and empathy in her voice provided me with an instant sense of hope. During our interactions, she patiently explained all the available options, taking into consideration my concerns about the financial aspects of undergoing IVF treatment. It was Dr. Shapiro who suggested exploring the less expensive but still effective option of intrauterine insemination (IUI).Dr. Shapiro's compassion and attentiveness went beyond what I expected from a fertility doctor. She listened intently to my fears, doubts, and worries, providing solace and reassurance. Her sincere dedication to her patients was reflected in every interaction, and her calm demeanor and angelic face instilled faith and trust in the process of assisted reproduction. Even after a failed first attempt, she encouraged me not to lose hope and to surrender my worries to her capable hands.A Prayer for a Miracle. Throughout the arduous journey of medications, ultrasounds, and treatments funded out of my own pocket, my body and mind underwent various changes and challenges. During my second insemination attempt, with only one vial of hope left, I fervently prayed to God for a miracle. I pleaded for this opportunity to fulfill my deepest desire – to become a mother. It was in this moment that I truly believed that if it was meant to be, it would happen.Miraculously, my prayers were answered. After my second insemination in October 2023, the news of my pregnancy arrived like a divine blessing. Now, at 17 weeks pregnant, I can confidently say that RMA Fertility and Dr. Alice Shapiro have given me the greatest gift of all – the gift of life. The path that seemed impossible due to financial constraints and life stresses suddenly transformed into a beautiful reality, thanks to their unwavering support and expertise.Heartfelt Gratitude to RMA Fertility, each and every staff member, and most especially to Dr. Alice Shapiro, I express my heartfelt gratitude. Thank you for being there for me when I doubted myself and for holding my hand through the entire process. Thank you for genuinely caring and listening, even during moments when I lost faith due to financial burdens and the pressures of life. Your support and care have made an indelible impact on me, leaving me with a profound appreciation for this unforgettable experience.The journey to parenthood through assisted reproductive techniques can be filled with uncertainties, but it is the compassionate care and expertise of professionals like Dr. Alice Shapiro and the staff at RMA Fertility that provide hope and turn dreams into reality. My own story is testament to their commitment and dedication. May others who embark on a similar path find solace in knowing that miracles can happen, and with the right team by their side, their dreams of starting a family can come true.God bless us all! ❤️
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October 2023 by e Shimoda
***** PLEASE READ BEFORE CONSIDERING *****My experience at this fertility clinic was less than satisfactory. The staff's lack of professionalism and empathy left me feeling frustrated and unsupported throughout my journey.First and foremost, the staff members were consistently rude and seemingly uninterested in understanding my concerns and questions. It was disheartening to not receive the emotional support one would expect during such a sensitive and trying time.Another major issue I encountered was the complete lack of transparency and communication. At every step of the process, I felt like I was in the dark. I didn't receive the information I needed, and every stage felt like a surprise, leaving me anxious and uncertain about what to expect next.The most concerning incident was when I discovered a critical medication was missing from my treatment plan. It was alarming that the clinic failed to realize this omission, and I had to bring it to their attention myself. This oversight not only caused unnecessary delays but also undermined my confidence in their ability to provide safe and effective care.Overall, my experience with this fertility clinic was impaired by unprofessionalism, poor communication, and a lack of attention to detail. I hope that my feedback serves as an opportunity for improvement, as it is essential for such a sensitive and vital service to provide patients with the care and support they deserve.
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September 2023 by Sha A
RMA set the bar HIGH. I don't think I've received such quality care from any of my medical providers throughout my life. Dr. Alice Shapiro and her staff (specifically at the Palo Alto location) were fantastic. They are incredibly professional, detailed, and caring. Huge shout-out to everyone at RMA. I highly recommend starting your fertility journey with RMA.
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July 2023 by Paul Lee
The administrative process at the RMA clinic is often unprofessional. We wait months to get an appointment with Dr. Kort and started the process with him. During the process, sometimes the doctor is changed without notice. Since that experience, I've even gone to the clinic after specifying that I wanted to discuss with a particular doctor and ended up talking to an NP. And the NP did not diagnose correctly so we had a make-up call with Dr. Kort. My wife is a doctor, so I understand that sometimes doctors are busy and another doctor may come in for the session. But I don't understand why they don't give advance notice in those cases. Having to specify who you want to see at every appointment and having to question the hospital's administrative processes wears a person out. If you choose this clinic, please remember that you have to be very clear about your requirements at every session. Because even if you think your requirements are quite obvious, the hospital doesn't think so.
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June 2023 by Nikul Patel
Had a son through ivf care from excellent team at rma. Highly recommend.
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March 2023 by Summer M.
All the doctors here are very nice, knowledgeable and personable. I came here after reading all the good reviews and because they can offer consultation appointment that is not far out. They accept insurance for the diagnostic testing. My only complaint is that sometimes you are seen by technician and not the doctor for ultrasound. They are not bad but not as good as the doctor. Overall I still give a high rating since the doctors here are top notch.
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February 2023 by Vera Chen
My partner and I are impressed by the care, professionalism and patience of RMA team. Their app and clinic are very efficient.
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January 2023 by Alicia L.
Doctors and nurses from RMA are professional and responsible. Appointments are always well organized. My inquiries are always satisfied within the same day. Highly recommended.
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July 2022 by Mee Vang
RMA made our dreams of having children a reality for our family. We had so many bumps in the road over the years but that was because RMA had not been open yet! I was amongst the first patients when the clinic opened and we now have 2 beautiful and healthy children since.I would highly recommend this clinic if you're looking for cutting edge medicine, skilled doctors with compassion, and a wonderful staff that make sure you're supported throughout this journey.
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May 2022 by Lakbir Benazouz
(Translated by Google) Flawless(Original)Impeccable
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October 2021 by Xian He
There are so many other better ranking IVF clinic in the bay area, if you can, try to avoid RMA. You will not feel you have a team here to care about you. There is no personalized care, and all standardized, all rely on your luck~~~
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September 2021 by Emma H.
Update on 9/29/2021 After 5 days of treatment at RMA, I realized that the doctor here are just streamline without taking any thoughts on my case. I started to thinking about changing clinic. All as I expected, 0 embryos came out of RMA . the treatment protocol was constant dose for 8 days, no personalized adjusting and the doctor just said" some people works".., I want to say a computer is a better DOctor than the doctors here. I switched to another clinic, and did another round. Everyday, I am constantly asking myself, why I chose RMA in the first place when there are other clinics way way better and professional??? The doctor, nurse, communication in this new clinic ( can message me) are all way more professional, and My new doctor adjusted my dose each time and also put thoughts on the blood work results each time. My embryo numbers and final day 5&6 results(8-10)turns out very good with the same baseline follicles and AMH level. So if you want to have a successful IVF, please AVOID RMA north California. Some people would say they have experience on your case, so next time they will be better. I would say never. You can not ask an elementary school student to take college exam multiple times to get an A.
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August 2021 by Sabah K.
If I could somehow give them 10 stars I would!! All the doctors, nurses and staff are so incredibly knowledgeable caring, empathic, relatable, and kind. By far the best healthcare experience I've ever had. After 4 rounds of IUI at another provider could not have been more night and day from the impersonal treatments I received previously. We had a consultation with them on a Wednesday and because of where I was at in my cycle they offered to get started that Monday, and even offered to provide me with the IVF drug samples I'd need to hold me over until my pharma order was received (extremely generous!). We literally couldn't even schedule consultations with some clinics in the time it took to complete my first round of IVF with RMA. All the appointments were before work and they text you back right away on their app, any time, the level of professionalism and flexibility is unlike any other healthcare I've experienced. They just "get it." We messed up our medications on the first round and had to do it over, they were so nice about it, anywhere else and I probably would have been discouraged from even trying again. They can answer any question, even when that's for a referral to a fertility therapist or fertility acupuncturist, both of whom were also excellent. We are now 14 weeks pregnant after the 1st round of IVF, so grateful. I never rarely Yelp reviews but they are so amazing that I had to, and words aren't enough to capture!
