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March 2024 by Nina Jhaveri
The property manager is helpful during office hours - my review is not related to their service, but is related to being able to access my unit during the actual published hours. The gate was/has been nonfunctional several times due to which I was unable to access my unit. Naturally, this amounts to being unable to access the service I was paying for, at no fault of my own. It’s understandable that such things happen, but the fact that this happened several times is unacceptable. Of course, customer service says “there’s nothing we can do.” I caution against renting units here unless you are absolutely certain you will only access your unit during office hours - which, for most working professionals, is an impractical limitation. I closed my unit today as a result of this problem.
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December 2023 by W c
Karen is awesome! The customer service here is a 10/10. Everything was smooth and easy. Thank you again Karen!-Kevin C
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June 2023 by Benjamin L.
Terribly managed Public Storage facility. Plus, I never feel safe in this facility. Lastly, my rate started at $49/month and has ballooned to $419/month!!! I am praying this is a typo, but I cannot reach anyone to fix it.
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May 2023 by A D
Signed up for a space about a month ago. Karen, the manager, was very helpful and nice through the process. Charges were explained clearly and honestly. The facility is clean and secure. No complaints so far.
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March 2023 by Tim Roper
Jennifer (manager) has been really terrific - I have two units at this facility and I could not be happier. I met the new manager today (Karen) and I think she will be fantastic also - really nice and very supportive.
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March 2023 by Maria David
Jennifer help me cancel rate hike for 6 months & got approve for 6 months cancellation. She help me make sure the space always secure & safe. I am so happy with her excellent services
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March 2023 by Joe
Jennifer helped me a lot during the whole process and explained convenience of using public storage app to get space access quicker. Also they have wide selection of packing supplies of moving.
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February 2023 by David Chmielewski
I was very satisfied with the customer service at this public storage location. Jennifer is a great manager.... she found sensitive personal documents I left during my move-out and immediately notified me + shipped the documents to me on her own accord. I highly recommend this location for storage based on my experience with Jennifer and the staff.
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February 2023 by Tupoutua Tuifua
Jennifer manager help me with moving into space and notice my lock not secure on the door. Helping me quick access by setting up Public Storage App on cellphone get in and out of gate as well helping with close my account. And updated my new home address to get refund check in the mail. Jennifer went above and beyond to have fabulous experience at Public Storage at Palo Alto.
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January 2023 by olindo ruiz
Nice service Jennifer help me to rent the space. the security it's good. And she always give me nice attention in everything I needed. The public storage app it's convenient to get in and out the property fast.
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January 2023 by Blake Kavanaugh
Jennifer is an absolute legend. Truly some luxury hotel level of thoughtfulness and action-orientation. I’m absolutely coming back here next time I need to store something.
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December 2022 by E Ponce
Jennifer was so kind and helpful. She assisted us with downsizing our unit, allowing us to get the most bang for our buck on top of showing us around facility to make sure everything went smoothly. Thank you so much Jennifer!
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December 2022 by Nessa G
Jennifer helped me with the move in, showed the space, helped me download the app and called me immediately to get me in before closing. Helped me do the rental. She was great and extremely helpful. She went above and beyond to help me rent the storage right before closing.
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December 2022 by David Britts
Jennifer was fantastic! Helped me find the right sized space at the right price. Really helpful in figuring things out and the app is great!
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November 2022 by Kieran Burke
Excellent site and service. The manager Jennifer was very helping me manage my account and use of my phone public storage phone apps to make my facility use much easier. As well as options to reduce my rental rate.!
