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April 2024 by Omar D.
Aside from being an obvious bootleg of the original Juan Pollo (super creative name, by the way...definitely not an attempt to confuse loyal JP customers at all), I can tell you without hesitation that the similarities end right there. I've never been a fan of this dry, overpriced chicken, but my father (who just got out of the hospital 2 weeks ago) likes it for some reason, so he asked me if I could get him some for Easter Sunday. I called at 10am to see if I could place a pickup order for 2pm, and I was told it would depend on the size of the order. I said 2 chickens, and the lady told me it could be done if I paid over the phone, which I did. I reiterated "so 2pm, right?" And she confirmed it. I get there, only to find out that I have to wait "between 30-40 min" , for an order that was placed 4 hours ago, and was already paid for. I replied "but why, I ordered hours ago,", and the excuse I got was "well we received way more orders after you called. It is what it is. You're going to have to wait." I said I can't wait, as we had other stops to make, so I asked them for the chicken or my money back. After the clueless guy behind the counter told me "sorry, no refunds", I told them "nah, you're either giving me my chicken or my money." After he spoke to the old lady in the back, she finally looked up, saw me standing there upset, and told the boy "ok, just give him his refund." We went to Pollo Loco right after that, picked up 2 chickens in 5 min, and my Dad said it was better than Juan's Rotisseire Chicken. I agreed, as even a rubber shoe would be better than JRC. The food sucks, the staff sucks, and ambiance feels like a Planned Parenthood clinic. Me or my family will never eat at this dump again. Zero stars if I could. Keep your overpriced, smelly pigeon.
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March 2024 by Oscar Malo
Never have I ever been denied a cup of water while eating at an establishment. Music is always too loud. Hope to never have to comeback.
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March 2024 by Maggie C.
The chicken fell off the bone but it was a little dry. We subbed the rice for Cole slaw and that was definitely the right choice. The meal for two was good for us to enjoy the next day for lunch as well. We got everything to go so I didn't see much from service and ambiance but it was a nice healthy meal and we will visit again :)
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January 2024 by Ivy Jane A.
This is the second time we ordered their dinner special half chicken, which cost $12. The meal has two sides- potato salad and coleslaw, tortillas and red salsa. The service was less than 15 minutes. We got our food right away. What I love about their food is that their chicken is marinated in low sodium, but it's tasty. The ambiance in the restaurant is quiet, and the tables are clean. Overall, they have ample parking at the back and it's not too crowded.
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January 2024 by J Pablo
Quality chicken ! Potato salad rice and pico de gallo
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January 2024 by Solo Tapia
Good foood , service was on point. This location is clean , chicken was good, everything else like the rice , beans , potatoe salad complements the grilll chicken….Tortillas come with every order… check outThis Juan Pollo you won’t be disappointed.
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January 2024 by Eva R.
Whenever our family needs a quick dinner that not only serves in ease but flavor, we pick Juan's Rotisserie. Everyone enjoys the potato salad, rice, and bean sides that come with our usual family meal. We either eat the chicken as is or shred the chicken and turn them into tacos or burritos. I didn't spring for 5 stars since the chicken quality varies. All in all, it is a great source for a speedy dinner on a busy weeknight.
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January 2024 by Odnam
Crunk Juice!
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November 2023 by Ramón Castillo
Great customer service and delicious beans ?
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November 2023 by Mariaelena Ruiz
We ended up leaving to expensive
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November 2023 by Jose Roberto Aguilar Ceron
Juan Pollo, East Los Angeles, is definitely a great place to eat rotisserie chicken, well cook, not salty, cook to perfection, the coleslaw is amazing, not creamy at all, not salty, the service is awesome, fast your food is served hot. I definitely recommend this place.
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November 2023 by Jonathan Castaneda
Good food, normally not very busy with a lot of places to sit
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October 2023 by Lost puppy
Very poor service, expensive and they add charge for every little thing.
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October 2023 by M
Friendly and professional staff. Excellent food. We can not have a conversation because the music is too loud when dine in.
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October 2023 by Victoria Alexiakoe mo
This place made me and my daughter sick ! The employee who was handling the chicken didn’t wash his hands after using the restroom with soap my husband saw him in the restroom washed his hands with just water and go into the kitchen and handle the chicken ! My daughter and I got really sick right after eating my daughter was throwing up and had diarhea this place is horrible they need to wash their hands with soap every time using the restroom !!!! That’s just nasty and gross and disgusting of them !
