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December 2023 by Marjorie Ann B.
It's very convenient coming here for my needs for mailing packages l, copying stuff & returning orders. Appreciate that they're open 7 days a week and depending on the day may be a bit busy, but you get stuff done. Great location near other businesses.
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November 2023 by Regina McKee Redwing
Today I was charged 4.99 for a smaller box then my own. Fine. THEN as I helped him push my return jacket into the box and helped him tape the box... I was charged 5.30 for the service & 5.70 for packing materials. There weren't any packing materials, shoved it in the box!... AND I helped! $53.00 became $70. Employee 279412 said he couldn't change it. REALLY?
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November 2023 by Jay H.
During a lengthy move to a new home we moved both our personal and business mailing address to this Eagle Rock UPS store. The manager Rose is amazing and went above and beyond to help us. The level of customer service here is outstanding and something I would not ever expect from a chain mailbox store. Rose and her team gave the type of excellent service you might expect from a mom and pop type shop. Very personable and went to great lengths to make sure we were served well. If there was a rating above A+ I would give it. Thank you Rose for everything.
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November 2023 by April Zapien
Great customer service. Very friendly and knowledgeable employees.
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November 2023 by Jo Che
Nadine was a great help. (hopefully that's her name)
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November 2023 by Nar Sah
Younger employee was unhelpful and clocked out from doing his job.
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October 2023 by Yonic
Fantastic customer service!! First time visiting this UPS location and I worked with Anthony and was just awesome. Friendly, efficient, and he went above and beyond to help me ship a large package. Associates like him make running annoying errands such a painless experience. Thank you Anthony ??
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October 2023 by Tony C
Rose Fernandez is the best, customer service on point! There was a new employee today and she was training him, packaging our stuff and handling the phones all at once and was super helpful with us all.
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October 2023 by Francesca Smith
Super friendly service! A big thank you to Rhine for helping me out. :)
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September 2023 by valerie
Charges $3.50 to print one label. I haven't had this upcharge at other UPS stores.
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August 2023 by Neil G.
It's an awesome UPS store, great service, efficient and conveniently located along Colorado Blvd. There is limited parking in this tiny strip mall and often packed, I always park on the street past the Thai restaurant as even curbside parking in front of this strip mall is always occupied. Anyway, It's refreshing to see professional, polite human interaction still at work - it is the main reason why this UPS Store has awesome reviews. Many companies tend to ignore the importance of great customer service, in this world where AI and machines are slowly replacing human interaction especially in big box stores (self-checkouts/scan and go) it is really great to be greeted with a smile, an ice breaker to establish relationships with your local neighborhood business. I hope they keep it up! Great job!!!
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July 2023 by Rose L.
the best customer service hands down!! i don't dread going here... unlike any US Post Office or FedEx.
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June 2023 by Ben Omaye
Excellent customer service , highly recommend Eagle Rock location !!
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June 2023 by lisa n.
The woman who is, I think, the owner, is extremely professional and pleasant. She has fantastic people helping her who are as kind and efficient as she is. I wish everyone in the world had the kind of work ethic and skill the people here have. I came in today with an impossible task, and they were done with me in five minutes.
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April 2023 by James Hocker
This place continues to be fantastic. I just watched them deal with a cranky customer, and they maintained their composure and were friendly even tho she was not. They've been sooo helpful since they came to the neighborhood.
