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December 2023 by S G.
Rude and dishonest guy at the counter! On my last interaction they broke my tire pressure sensor and refused to fix it. This time he wants to force me to get a synthetic oil change as opposed to synthetic blend, to charge more, as if I am stupid.
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October 2023 by Iqbal Rashid
Great people who take very good care of my cars! I get personalized service and care from the team!
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September 2023 by joshua pressley
Horrible service I wish I never got my tires from wheel works!They have a bunch of young idiotic kids working there who don't know what there doing I seen one kid leaning on my car door as its open which will mess the hinges up, they couldn't even install a car battery correctly. SAVE YOUR MONEY GO SOMEWERE ELSE LIKE AMERICAN TIRES.
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September 2023 by Carmen B.
Worst service ever, I brought my car in today at 8:00am, I had no appointment but I did ask can you service it. They over committed, they could have told me no and I would have made an appointment for another day. Wasted my entire morning at a place waiting on my car. Called them around 1:00pm to ask them about it and their answer was, next in line. Told them I had to pick up my kids at 3:00pm so I needed to get my car at 2:30pm, they said no worries we will have it ready. Showed up at 2:30pm and my car was bot ready. They could have told me they were completely booked and not taken my car, I hang out for 6.5 hours, wasted.
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August 2023 by Amina Ahsan Haque
Service - 5/5Lela is awesome!!!We lived in this Tri Valley for 20+ years and WheelWorks was our go to place for tires/wheel issues. We have since moved away.We were one hour into a 6+ hour road trip and realized that there was something wrong with our tires pressure. Called in to Wheelworks and so glad that we were connected through to Lela. She was most helpful, and recommended that we come in to get the flat fixed. When we eventually got there they told us that the leak could not be fixed, and the tires needed to be replaced. They did not have our tires so were not able to fix our issue. However Lela recommended several places that may be able to help. Because of her guidance we were able to get the tires fixed and get on our way.Thanks Lela!!Service: Tires
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August 2023 by SID M
DO NOT GO HERE FOR A WHEEL ALIGNMENT!!! Have a lifetime alignment policy on my car, been to many Firestone/Wheelworks locations over the years without an issue. I dunno why I decided to go this location ?♂️My car, which mostly fine before, has been pulling to the right consistently since they mis-'aligned' it, I gave them 2 more chances to correct it but they could never fix it coz their alignment equipment itself is crooked and misaligned. Had to go to the Livermore location (much much better!) and it's still taking them a few tries to completely fix what these guys botched up.Just look at my alignment report from Livermore, (the 'before' is 4 days after the Dublin place fixed it the third time, this is after a total of 20 miles of driving with no bumps!!!, the 'after' is after Livermore realigned it).The steer angle this Dublin location left my car with is totally out of spec and potentially unsafe as well. Never again going here for anything!Service: Wheel alignment
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August 2023 by Surj S.
Car had a blow out next to Ashley Home - was around 530pm. By the time I got to arranging a tow it was 550. Called Wheel Works (less than a block away) - no answer. Figured I'd go over. One guy in reception ignoring the phone. Asked if they have a drop box as my car wont get here until after 6. "No we dont" - clear answer. No desire to get this business from me and I'm on your doorstop.Called America's Tire and although they also close at 6, Morgan over there told me to try to get there asap so they can help. Needless to say, car was towed to America's Tire @6450 Dublin Blvd and they totally took care of me - 4 new tires fitted and done the next day. Thanks to the reception guy - totally pointed me in the right direction.
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July 2023 by Danny R.
Dear Management,You took my car in Saturday and your lift broke with my car 15 feet in the air. No one came out until Monday and you didn't get it repaired until Tuesday. You essentially held my car hostage IN THE AIR for 4 days. No one appeared to do anything and I was NOT getting updates until I called HQ. Service Rep was distant and unconcerned with the situation. Your people took my car without ensuring the parts were all there. This is what held up the job to begin with. People- I would suggest running, not walking away from thier awful awful service. Oh yea and I wasn't even offered the $100 off work over $500 weekend special UNTIL I asked for it. Never again.
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July 2023 by Ramesh B Kudrikar
Timely service. Service of all my 3 cars tires replacement, rotation has been done here
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July 2023 by Grant Ter-Avanesyan
The young guy at the front counter is always rude, hard to talk to him, high ego, always pushing back, hope management will look at this and make necessary changes. Came in for life time alignment that I purchase for car, this young car first try to push me back saying they are booked for 2 days for alignment after said that they can do it due to fine print that it’s not covered by lifetime allotment contract. Did not even want to talk to someone who is treating clients like this, poor customer service and high turnover. Been coming to this place for 10 years and never hard a problem with anyone elseService: Tires
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July 2023 by Shahram V.
Had an appointment at 11 to fix my flat, and they did not respect the appointment, had to wait 2 plus hours for it. Plus the customer service is horrible the guy in front was an ass, will never come back here again. What horrible experience the sales guy at the front desk name Erick Inzunza needs to not work there, the worst customer service I have ever experienced.
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July 2023 by Mehrdad Biglarbegian
Horrible team! Two bad experiences:One time I had small nail in Tesla, and they said it is not fixable for foam one tires, and they wanted to charge $250 for that! I went to America tire they fix it free!One time I asked them to replace my front flat tire and they replaced one my back tires which was perfectly fine. Once I told them Ok at least give me the good tires, they said we put them at storage and we cannot find it. So I can call it stealing my good tire without fixing the real flat one.Never ever go there!
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July 2023 by Ritika R.
Good car service in Dublin . Shane was the person who attended to me he was very helpful he checked my car to what I asked for he was very patient and polite . I recommend this place if you need to get something checked fast but call ahead . My first experience was a good one at wheel works .
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June 2023 by Jay M
May 2023: Wonderful crew at Wheelworks, Dublin, California !5 Stars for the entire service experience ! Three different car visits.I am summarizing their total rating averaged over three different vehicle visits, here.This is why I am raving about and why Wheelworks is my "Go To" from Brakes, Tires, Scheduled Services, and Radiator service.R -- Real simple to schedule: Online and Confirmation via phone, Note: with a "real human being", Mike called me back on the first appointment scheduling while Lela handled my second service call.A -- Actual Multi-point inspection checklist provided that was filled out by the technicians / mechanics. I love the old school carbon copy paper with the Red, Yellow, and Green check boxes.V -- Very fair pricing on the recommended repairs. Parts and fluid all in-stock and immediately initiated the ServiceE -- Excellence with customer service. Initial service appointment scheduling, drop-off OR waiting for service, Final Invoice plus other recommended service(s) provided - choseSupport local businesses that provide "Essential Services" !5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️Mr. I. Jay MarbellaOwner of 3 vehicles recently serviced by the Dublin, California Wheelworks Corporate Store.
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June 2023 by Ben Lee
Your sales associate, mike has no customer service/the worst. I called try to order one tire for my Honda Accord, he told that he will charge $ 80.00 for shopping fee, and told me to go to leavermore. I told him that I leave in dublin, would like to do it at Wheel works in dublin, he told me again, will be $ 80.00 shipping fee. Is wheel works policy change ? Since when?
