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February 2024 by Amritpal Bhagat
At The Vitamin Shop in Dublin, California, our experience was notably positive. Staff member Jenna provided attentive assistance during our visit. She adeptly guided us to locate a specific Omega supplement, demonstrating knowledge and professionalism. Our requirements were efficiently met, ensuring a satisfactory outcome. Grateful for the exemplary service rendered by Jenna and the accommodating environment at The Vitamin Shop, we left with confidence in our purchase.
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January 2024 by Bryan Behnke
Absolutely my go-to place to stop on my way to the bay area. Aside from the endless variety of options to choose from - the customer experience is a 10/10. The team always does their best to greet customers when they enter, ask what brings them in store, and let you know what daily deals you may want to take advantage of.I'd like to highlight one instance in particular where Kate went above and beyond in assisting me. When stopping by the shop to pick up one of my usual drinks, something fell out of my pocket when I took out my card to pay. Kate gave me a call to confirm it was mine and let me know she'd set it aside for a later pickup. I couldn't thank her enough for going above and beyond.
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January 2024 by Bryan B.
Absolutely my go-to place to stop on my way to the bay area. Aside from the endless variety of options to choose from - the customer experience is a 10/10. The team always does their best to greet customers when they enter, ask what brings them in store, and let you know what daily deals you may want to take advantage of. I'd like to highlight one instance in particular where Kate went above and beyond in assisting me. When stopping by the shop to pick up one of my usual drinks, something fell out of my pocket when I took out my card to pay. Kate gave me a call to confirm it was mine and let me know she'd set it aside for a later pickup. I couldn't thank her enough for going above and beyond. Also- the store has some great deals on the weekends. I'd recommend following on Instagram to stay in the loop. Instagram: @vitaminshoppe_dublin
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October 2023 by Joy M.
It took a while but I did get a refund for a product that was mistakenly recommended. I don't see a way to delete my unhappy review. They were pleasant about the return once it was authorized. Now, I see that Yelp has decided I was happy with the selection when it is just the service I'm commenting on.
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July 2023 by Girish Prabu
They have like all the good flavors of prime which is very rare to find
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July 2023 by Tyler Bard
Negative employees with a can’t do attitude
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May 2023 by Carolen M.
To be honest, it's been a while since I've stepped into The Vitamin Shoppe. Well it was my first time at this spot and wow...the service was just amazing. Maybe I lucked out that day but if they do this on the daily then *claps* bravo The Vitamin Shoppe. You have trained your employees well. This is the primary reason why I give this spot the coveted 5 star review. Let's talk about everything else though. L O C A T I O N The Vitamin Shoppe is located in a smaller plaza in a larger plaza in the Dublin area about a bridge away from the San Francisco Outlets. There are parking spots but they're limited. Most of them are taken by patrons of the other restaurants nearby. Also be careful as I almost got backed into while slowly driving through the plaza. There are more spots that are open that are closer and around the corner from The Vitamin Shoppe. I N S I D E Fairly sized and very clean well lit spot. Everything in its spot. The cashier and employees are smack dab in the front right when you enter S E R V I C E When I entered, I was kindly greeted by the two workers that day with a wide smile. Fun music was playing. They asked if I needed any assistance or help finding anything. I didn't and really just wanted to explore but at the same time I wanted to just find the item I was looking for myself and I was in no rush. When more folks came in, same service, same happy greeting. While one was helping one customer, the other worker, just came around and asked again just in case I needed any help which was kind of them to do so. Again not being pushy just checking up. I did find what I needed. I did notice that their website stock info matched exactly to what I found in the store which I can't say is the same with other shops so a major plus. I checked out easily and they asked if I had an account with them. I did and provided my phone. From beginning to end, I felt like the service was just superb. O V E R A L L Although I could find this item on Amazon but I wanted it immediately and glad I was able to find it relatively nearby. I wouldn't have had the same experience or wouldn't have had a chance to visit this spot and experience the customer service here which was great. Sometimes it's nice to shop in person you know? Highly recommend stopping by and getting your supplements and other items here and support this spot out. Although yes they're a chain, there's not many of them and they're great at what they do. Definitely check them out and hopefully I get to try out more things from here!
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February 2023 by Michael Mosby
I love The Vitamin Shoppe. I am a member and have my supplements delivered monthly. It's quick and easy and earns me discounts. When I go into the Shoppe, all the folks who work there are knowledgeable and friendly. I ask lots of questions about ingredients and interactions with other supplements I take. The staff is always first rate. Highly recommended!
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January 2023 by Ginny A.
I can no longer find one of these stores near Hayward. There used to be one in Union City which was convenient for pick up and they also did mail delivery. They are missed
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December 2022 by Craig Humphreys
No lines, lots of inventory, and really good products. However, prices are high. Parking is impossible during meal times due to the surrounding restaurants.
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December 2022 by Isabella Kim Taroni
Went in a couple weeks ago for some vitamins and other supplements. Super friendly and knowledgable employee (Arseni was his name I believe) helped me get exactly what I needed. The staff is extremely welcoming and provide excellent customer service along with a variety of amazing products.
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July 2022 by Sameer B
I purchased a supplement and didn’t realize that it would contain wheat until i reached back home. Since Im on gluten free diet I had to go back and return it and find a replacement. The girl at the counter (I think her name was Grace) was very kind and courteous and made the experience very smooth for me. Thank you for a great customer service!
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July 2022 by Raquel B.
Staff is super helpful and friendly. My senior mom came in with lots of questions and the staff took the time to help her select her vitamins.
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December 2021 by Julie G.
Great customer service! Nice young lady helped me with my purchase. I would come back again. It is located near Panera towards the back of the center where the Target is and the Chinese Gum Kao restaurant and near the Korean BBQ place.
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November 2021 by Bee M.
Avoid shopping at this store. The "manager" named Ben was completely rude to me. I honestly feel that he was just being racist towards me, because he absolutely had no reason to be so rude to me and I was the only person of color in that entire store. The moment I walked into the store he had an attitude with me. And when I was asking him with his help on a return situation, he just said "I send all unhappy customers to corporate." What?! That is so rude to tell a customer... so yeah, corporate will be hearing about you being racist and rude, Ben. Give your money to a different store who actually cares about their customers.
