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April 2024 by CJ G.
We have met with the branch manager, Hernaldo Bolanos, twice in the past couple of weeks. He has been pleasant, easy to work with, efficient, and highly competent at completing tasks. If we have any in-person banking needs, we will definitely go to this branch of US Bank and Hernaldo in the future!
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January 2024 by David Velasquez
This is by far the most professional and supportive branch in the bay area. Personally, the level of support that I receive from Sylvia is impeccable.I highly recommend you do your banking at this branch and with this team.
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January 2024 by Jeff S.
The Branch Manager at this location, Hernaldo Bolanos, excels at one thing. Telling you what he can't do for you. Suggest you look elsewhere.
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December 2023 by Rachel Reeve
The employees here--Hernaldo, Sylvia, and Maureen--are the kindest group of employees that I've ever met in a bank. All three of them have patiently and thoroughly helped me. This branch gives the feeling one would expect from a friendly small town bank, despite its location in the Bay Area. They have also fixed an error made by the Pleasanton branch and addressed a corporate issue. Thank you for the 5-star service!
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October 2023 by Joy S.
I was assisted by Sylvia Navia, Client Consultant. She was very courteous, helpful and professional.
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July 2023 by Lucie Vaillancourt
I don't write opinion but I want to save other people money and time...This manager has no idea how to do wire transfer. I send 3000 and it never arrive to Europe destination since March... I have been waiting for money since that....Honestly...It is responsible of bank.
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May 2023 by T K
Definitely going back AWESOME CUSTOMER SERVICE NEVER NEW THIS PLACE WAS HERE!!!! I seriously will recommend this place the people here have great atmosphere who use active listening Sylvia helped me with a welcoming attitude her boss is cool too hernaldo I have never been to a bank that is soooo kind THANKS AGAIN
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May 2023 by T K.
Definitely going back AWESOME CUSTOMER SERVICE NEVER NEW THIS PLACE WAS HERE!!!! I seriously will recommend this place the people here have great atmosphere who use active listening Sylvia helped me with a welcoming attitude her boss is cool too hernaldo I have never been to a bank that is soooo kind THANKS AGAIN
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September 2021 by Amrita Panda
I would give 0 or negative starts if there was an option. Extremely unprofessional and ill informed customer service reps. Each time you call they provide a different response as if rules change by the day at the bank. I called on Sep 3 to check on my pay off statement as they had overcharged me on my PMI. The rep said they will generate a new pay off factoring in my Aug payment which i made on Sep 1 and it will be generated in 24 hours and will be faxed to my new mortgage provider and emailed to me as well. I called up on Sep 4 to follow up as i hadn't received any email statement. The rep that day said it was a misinformation and they take 72 hours to generate the payoff statement and not 24 hours. I called up on Sep 7 and asked for my statement over email while I was on the call, the rep that day emailed me the statement and when i checked it was the same amount as earlier and they added an extra $20 for the statement FAX charges. When I asked. the rep said the Aug PMI payment isn't factored in until mid September so the amounts are same.If this is the case why didn't the 1st rep i spoke with on 3 Sep tell me that? I wouldn't have asked for the statement to be faxed again in that case and wouldn't have to pay extra charges for the same statement. Glad I am over with them. Not sure how much i need to follow up to refund my overcharged PMI payments. They need to have a log of what interactions was done by which rep with each customer else there is simply no accountability and each rep provides their own information per convenience and customer is at a loss.
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June 2021 by David R.
I love coming to this branch because everyone knows me by my first main. I run a business and have my business checking and savings here with them and I had a few clerical issues and Sylvia was able to figure it out and get to the bottom of it for me. I appreciate her help and will recommend more people here! Thanks again Sylvia!
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June 2021 by David Recoder
I love coming to this branch because everyone knows me by my first main. I run a business and have my business checking and savings here with them and I had a few clerical issues and Sylvia was able to figure it out and get to the bottom of it for me. I appreciate her help and will recommend more people here! Thanks again Sylvia!
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May 2021 by Adela Bledea
Sam was amazing and helped me with my car payment. She told me everything I need to know throughly and made the process very easy. Thank you for your amazing service.
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April 2021 by S Amador
I have had a very good experience with this bank because of silvia. She has helped me many times very good at her job I will continue banking there because of he good customer service.
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February 2021 by L
Came out of town and got excellent service
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November 2020 by Mo Z.
Everyone was wearing mask! This branch is the best ! Sylvia always has the best customer service from my experience. I always go to her for any questions and makes my visit at the bank very simple and no hassle. I went to the Livermore Branch on second at because I live there. They always give me a hard time about depositing my check. That's why I will never go there and drive 10 miles extra to com to this branch ! Thank you Sylvia !
