-
March 2024 by Melissa M.
They called corporate and helped me fix a difficult problem my router would not would not connect with my VPN at work, this was causing a work stoppage for me when I worked at home. Pawan, Joshua, and Gregory, worked for hours with me incorporate on this problem. They really. Above and beyond to fix my problem. Thanks guys.
-
February 2024 by Kimberlie M.
service was great! I came in to hopefully find a new phone to my liking and denis was able to help me with that! I ended up leaving with a brand new phone and buying some new accessories for my phone that he recommended!
-
February 2024 by Ernesto C.
I came and got my phone here all fixed and everything. the amazing deals that I was able to get !! on top of that the worker Denis is by far the best employee in that shop. he helped me a lot and explained everything very well to me on top of that understood of me being military so he gave me a better plan to choose from. great place, I'm definitely telling my military friends to switch to t mobile and to go to this store
-
February 2024 by Angie S.
Luis and Alejandra helped fix all of our problems and more! At first, we went to a third-party T mobile that messed up our account, and added extra lines, taking more money. Then, after going to this store, they fixed all of the problems and credited back our stolen money from the last store. The customer service here is outstanding!! I ended up buying my new phone here, it was super easy. They upgraded my old one and returned it for me too. Save your time and money, do not go to the third-party store T-Mobile in San Ramon off crow Canyon. Go to this actual corporate instead!!
-
February 2024 by kamal anandpuri
I had a wonderful experience at T-Mobile, all thanks to Pawan's help. His expert knowledge and outstanding customer service made my visit both enjoyable and stress-free. I highly recommend him!
-
January 2024 by Mayra Garcia
I’ve been to this location a couple of times and all have been great experiences. Alejandra helped me out in those visits and I’d highly recommend her. She’s helpful, friendly and knows what she’s doing. Definitely better service there than other tmobiles I’ve been to.?
-
January 2024 by Alicia Olguin
I came in to the store not excepting to switch services just browsing on what company to switch over to.Alejandra was super helpful and knowledgeable about the deals, services and perks that come with being a T-Mobile customer. At the time there was a promotion that if I switched over I can get a prepaid gift card to use at any moment or towards my plan. If I every need help on my upgrading my plan or payment plan, she provided me with her company card with her details on it. 5 stars ⭐️ recommended this store for your Phone service!
-
January 2024 by Anna Wilewski Turon
Very good customer service polite attentive helpful and knowledgeable patient with older customers! The mobile associates Keon and Alejandra were great!
-
December 2023 by Web Connie
I was at the store at 7:30 pm and wanted to do my new phone E-Sim card service. The Expert Andres and Manager Evelyn know how to do it very well. However, they knew that transferring my old phone number and information to my new phone E-Sim card service took time and could cause them delays in going home. They still helped me until 8:15 pm on a Friday. They are professional and get a great job done. Thank you very much.
-
November 2023 by Sheryl B.
Do not come to this branch. The employees are lazy and rude. We've been here for more than 2 hours to see they working in slow motion and with literally 3 customers and told us they closed. We will file a complaint with TMobile for this kind of bad service. Go to ATT with exceptional services.
-
November 2023 by Selena Thompson
Went in 2 days in a row and I felt like Jose did not want to help me because I am a black women. I will never return again. This T-Mobile was close to my job but I will just do business where I live.
-
November 2023 by Vishal Bhaia
customer service seemed like they didn’t care to help us even though the store was empty :/
-
September 2023 by Nipurn Doshi
There were 6 employees inside this store. Only two of them were helping other customers. The rest 4 were yapping sitting idle. One of them came to say they'll be with me shortly. Waited for 20 minutes and then walked out. Not coming back. I would recommend going somewhere else if you value your time.
-
July 2023 by Mark Kevin C.
Absolutely terrible, horrid service. My iPhone had a finger knob that fell off the jacket. I asked that a new one be replaced on it. I also asked if the clean the back of the phone first before flying it on, like they did where I bought it in Pleasanton. The man was surly and disrespectful saying, "I'm not going to clean your phone for you!" I will never return here nor will I recommend it.
-
July 2023 by Anderson Castellanos
the worst service I have received in a t mobile store the representative Jose is a rude person and provides very bad service and they are not willing to help in any of the requests I will not return to this store
