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January 2024 by Talia O.
If I could give 0 stars I absolutely would. My mom and I bought a $68 Kerastase mask and upon opening at home it was the WRONG product in the packaging. We have bought this specific mask about 6 times a year for 8 years. Expecting quality customer service due to THEIR mistake, we tried to exchange it for the correct product the following day. The manager claimed "it's kerastase's fault since it was sealed so you'll have to contact them. we don't even sell this here so I can't exchange or refund you for this." I brought up how we bought this at SEPHORA, HER store, but the logic didn't seem to hit and she very rudely continued about how she can't do anything and how we'll have to find Kerastase's number and contact them ourselves. So now somehow, we have to go through the hassle of contacting Kerastase instead of Sephora dealing with this even though our money went to Sephora... She also said "we've never had this happen before" as if to imply there's something fishy on my end, well guess what, I've also never spent money at a store I used to trust only to end up with a wrong (and cheaper) product and get told to figure it out myself! Horrible customer service, RUDE and UNHELPFUL manager, will NEVER return and will take this up with corporate kerastase, and my credit card company.
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December 2023 by Mari M.
horrible customer service . blonde haired girl was zero help . alot of stuff out of stock
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November 2023 by Vanessa Herrera
I have gone into this location several times as it’s closest to my home. Everyone has always been very sweet and helpful. This past week i went in looking for new makeup for an engagement shoot and the staff was sooooo helpful I feel so bad I don’t remember the girls names who helped me the most but she was so patient and great!
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November 2023 by Christine La
Sadly I don’t remember the name of whoever helped me here… it was something that started with an “A” and she was incredibly helpful. She was so good at finding colors that worked for me and knowledgeable, gave 100% honest feedback of her thoughts made my shopping experience fun and memorable a couple months ago.The cashier was also super friendly and even gave me some extra gift with purchases which makes me want to keep coming back to this location!
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November 2023 by Christine L.
I don't remember the name of the girl who helped me but I know it started with an "A" and not a common name. She was one of the most pleasant and fun shopping experiences I've had! This was a couple months ago now. I had lots of product questions and needed recommendations and help deciding and she was so good at finding good colors for me and gave me blunt and honest feedback on products which was exactly what I needed. It felt like I was shopping with a best friend who was super passionate about all things in the store! The cashier also snuck me a gift with purchase even though I didn't have enough points but I really appreciated this and it made me want to come back to this store exclusively!
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October 2023 by Ranita A.
Customer service is not good. I work in and just hi . No body is there to help you or treat you with respect . I was looking for a good foundation and make up.:(Guess I take my business somewhere else.
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August 2023 by Leasol Borja
Arian from Sephora in Persimmon Place (Dublin CA) made my shopping experience an enjoyable one! I could have bought at another store because the same product would be offered there too, but the experience really made me want to close the deal. She spent time knowing what I needed, was so patient with the many questions that I have, and hands down the most pleasant and most helpful person I ever met in a store like this.If you’re trying to find skincare/make-up and would want to get 5-star service + skills, visit Sephora in Dublin and look for Arian.
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June 2023 by Belmonda D
I love this place because of the ladies working there. Very friendly, knowledgeable and helpful
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May 2023 by rana ko
Racially profiled. Walked in, an associate asks if I needed help, I ask about if a product was in stock. She says she’ll check & NEVER got back to me. Then comes back up to me a SECOND time asking if I “needed help”…. I was so confused. I ask her AGAIN if they have the product in stock & she says “oh no we don’t sorry” and walks away. No offers from her to order the product online or find a different product. Being asked “Do you need help?” while not even being helped is so asinine and absurd. I was asked “If I needed help” at least 3 times. It seems to be an undercover thing they do when they think you’re stealing. Just keep nagging you if you “need help” with no intentions of helping.
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May 2023 by Cynthia Villegas
Clean and organized store with wonderful and helpful staff.
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May 2023 by Kiana P.
I came into this Sephora for a full face make up service for my baby shower. Kayla was my make up artist. I am 36 weeks pregnant and sitting in the make up chair for an hour I became hot, dehydrated and faint from not eating prior to my appointment. Kayla was very patient with me, her and another associate were extremely attentive giving me a stool for my feet, some water and snacks to make sure I was comfortable during my service. On top of all that and despite me being so difficult with my pregnant problems Kayla gave me an amazing make over. I received so many compliments and felt so beautiful and confident during my baby shower. I am beyond grateful for the Sephora team at Persimmon Place.
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April 2023 by Andrea JuarezSmith
For the location you would think it would be better staffed. But getting assistance was not easy. Once we did, it seemed like most items that the clerk showed us, was not in store. We ended up going to Ulta in Tracy.
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February 2023 by Catherine Greer
Friendly and helpful staff. Clean and organized store. Not crowded (Monday), so plenty of time to sample and browse.
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January 2023 by Isabelle Beltran
The staff at this location is awesome. I’ve gone to other Sephora stores and I feel like this location gave me the best experience. I came in with my daughter had a lot of questions about skin care and the aesthetician was very helpful. She took her time and went through products and explained clearly. The rest of the ladies that helped us with make up questions were very knowledgeable too! I would definitely recommend this location if you need more personal experience. Thank you to the staff! I can’t wait to try out our new skin care routine!
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January 2023 by It's Me
Very helpful sales team, all seemed knowledgeable & willing to assist. Store is much smaller than at Stoneridge Mall, but big enough for our needs. Everything in the store was very clean. Some sales items were sold out, which was disappointing. Otherwise, great experience!