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October 2024 by Satish Bellapu
It’s ok car wash for the price not the best car wash.
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October 2024 by A T
Tl;dr sleazy establishment. if you value your car paint or have a leased vehicle that you don’t to be charged at the end of the lease, stay far far away from this place! Paint ended up getting scratches, bugs still on bumper, pollen still on car, windows still dirty, wet inside the car even though I only asked for exterior wash.
An auto brushless car wash will do a better job with less damages.
Owner states bugs splatter on cars cannot be removed, it’s a permanent thing. Wow! Idiot much? Tells me if my car was white, the damaged they caused wouldn’t be so obvious!
I have a black car that has been hand washed at home since acquisition. Suffering from horrible allergies, I went against my better judgment to get a quick ‘detailed’ clean at the Palace instead. I am well aware of all the blemishes on my car since I’ve been detailing it myself so needless to say when I got my car back from the Palace and saw these long scuff and scratch marks on my hood that wasn’t there before, I was horrified.
I believe the scratches came from the debris stuck on the dirty brush or dirty cloth they use to wipe all over your car, wheels included. It’s 2 towels for the whole car, top and bottom. Some of the scratches can be buffed out but there were a few that were deeper into the paint. I bought it to their attention and they denied it (of course). The owner came over and said:
“We have done thousands of cars and this never happens” Thats a blatant lie! No one in this world is perfect, his claim is absurd. One look at him, I know he is not perfect.
Next excuse he said ‘You have a black car so it’s easy to see these scratches’ He commented if I have a light colored car I wouldn’t be able to see the residual dirt and scratches clearly. Wow, that’s comforting to know you always do incomplete work!!
Then he asked, “is your car new?” What ?? So what if my car isn’t new? If not, it’s ok for you to scratch it up?? If my car is new , I def would not be bring it to your establishment! My car is 3 years old w less than 15k miles and always garage parked since I’m out of town often.
He admitted to the damage but would not correct the damage which could easily be buffed out with his equipment and some elbow grease but owner didn’t even have the decency to do that.
Typical sleazy business establishment! Stay away!
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October 2024 by Kathryn Ascano
Juan was very helpful with me regarding my car being washed & vacuumed. I showed him what needs to be cleaned well & they did. I was surprised that I got a service deluxe from him & his people. I would highly recommend this place compared to the other 2 car washes places-1 in Dublin (cheap but not thorough) & 1 in San Ramon (that I pay more but getting lesser service). Will definitely come back here!
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October 2024 by rentura peralez
This place is trash. I originally wanted the deluxe but the lady said well your doors an seats won’t get wiped down you have to get the supreme so I upgraded paid the extra $10. To still not have my seats an doors wiped down and the middle console a cups were wiped down like what kinda of business are you guys running ripping people off like that smh. It’s just ridiculous!
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September 2024 by Vivian Amado
Great service, workers were very professional and thorough cleaning my car :)
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September 2024 by Nida Yenilmez Damgaci
great service!!!!
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September 2024 by Kat Morgan
This place pretty much should just close. This place is a joke. I took my Mercedes sprinter to this place to get washed and detailed when I took it in my window. Shield was perfect. When I picked it up my window shield was cracked. I spoke to The Supervisor at the time and I told him, I believe his name is Mike that I didn’t bring my vehicle into this place with a crack windshield. He said oh well we have cameras I said well let’s look at the cameras so then he was being sarcastic and said well maybe you brought it in like this I said dude , if I had brought it in like this, why am I having this conversation with you telling you that my windshield was perfect and now it’s cracked the same person assured me that someone from the corporate office would contact me back that evening never did contact back. I called the next day And they refused to take accountability for their actions now this certain windshield is going to cost $3500 to replace and these people at this company does not want to give up their insurance. If you do not want to have any problems I suggest you find another detail to detail your car your vehicle is going in one way and it’s coming out another way. Unlawful wrongdoings on this company and the crazy thing is I guess a lot of people forget that there is a God and he’s not gonna let you get away with it. God said Vengeance is mine, said the Lord.
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August 2024 by Hannah Folsom
Only place I took my brand new Impreza and it got scratched up good.
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August 2024 by Sandhya Karanam
I’m extremely dissatisfied with the service I received. After paying $56, I was shocked to be told that vacuuming the trunk would require a substantial additional tip. The lady in charge eventually took care of it, but the experience left a sour taste. I won't be going back due to the poor customer service and excessive fees
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August 2024 by Armando Andre
This place is great the workers are really nice and they did a great job on my truck I will definitely be going back thanks
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August 2024 by Ruvic Ann D. Ng
Bad service expensive to clean the car
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August 2024 by dal y
Worst car wash ever. $35 for this.
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July 2024 by david haddad
I just cannot believe I waited 20 minutes and I choose the deluxe wash $35 so the manager and the lady came in and said you need to update to the more expensive surface for $50 to wash my car for a small Toyota Prius as they make you wait and then stick to you different surface that cost more don’t waste your time don’t go there unprofessional game strategy
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July 2024 by Maria Callaghan
Not satisfied with the service, the windshield was left duty, at the bottom of the glass, several spots left on the hood, for deluxe service. Won't take my car there again.
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June 2024 by AARON M
Quick and easy