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July 2024 by Monica Meyerhoff
This place is huuuuge. Biggest hardware store I've ever been in, for sure. But really well organized considering!
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June 2024 by Kathy Brandt
Tom and Sabrina were exceptional tonight helping us out!
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June 2024 by Zeeshan Mokarim
Staff is very cordial and helpful. In the last 12 months I’ve done 4 diy projects and the team has helped provide guidance with the projects.
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June 2024 by Karen Hii
Not sure it is a Monday low traffic day therefore they do not have enough people working or what, I could hardly see someone to ask for help.
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June 2024 by Adeline L.
Bought a bag of soil that had a terrible smell of mildew and mold when I opened it. When I returned to the store for a refund the rude manager refused to accept it because it was opened, despite the fact that it was clearly defective.
If you buy a defective item from this Lowe’s they will NOT take it back even if it's clearly defective. Horrible customer service.
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May 2024 by R N
It is very easy to use lockers to pick up. One item was the wrong thing but was easy to return.
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May 2024 by LJ Tan
Huge home improvement store. A great place to shop for home improvement products with a great selection.
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May 2024 by Bob Murphy
I often go to the other big box store but the item that I needed was only available at this Lowe's. It was sort of an out of the way location and there really wasn't anybody there. So in comparison to the other, this was a less frenzied shopping experience. Comparatively speaking, It's cleaner and I found the associates more helpful. More available. I don't really have a Lowe's near where I live or I think that I would shop there more frequently. Basically all in all I liked it much more. Since it was just a single visit, I can't comment on availability of the many other things that I often use or the price comparisons. Really that's why I only gave 4 stars.
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May 2024 by Tim
We bought a smoke/CO detector here, only to have it be defective once installed (it gave the defective 3 beeps). Their customer service said ‘we didn’t know it was broken when we sold it’ and refused to take it back because it was opened. We even had them listen to the 3 beeps and STILL they wouldn’t.
They told us to call first alert because they were too lazy to. I did in front of them, and the Lowe’s employee said they needed an RA number… the customer service from first alert had no clue what that was. After all that hassle, first alert ended up sending us a new one for free that works.
CAUTION: If you buy a defective product from this Lowe’s they WILL NOT take it back even if you show them to their face that it’s defective. Worst customer service experience I’ve had in a looong time. Won’t be back here, I’ll try Amazon or Costco next time.
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April 2024 by Arnie Greenberg
Looked for sink inserts. They don't have any. I have to look online.
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April 2024 by Crystal Waldrep
Always find what we need, and help if we need that too. Love the mulch sales
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April 2024 by Anoosheh Dadnia
1 star only because I had to. Very bad customer service from the manager. I won't be back for sure. Also, Lowes should think about putting their return policy on the receipt, instead they want you to go online to check their return policy ?
Hmm, so I want to know who has time for that ?
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April 2024 by Jack Duffy
Murphy, in the Dublin CA store, knows and shows what customer service is. We bought 12 bags of mulch. He loaded them on a flat bed wheeler then loaded them into our truck. I offered a small gratuity and he would not accept. Thank you Murphy!
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April 2024 by Dixie Scarborough
Love this store!!!
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April 2024 by Aarnavk18
Gino from customer service who service for our country and wears a camo vest provided me with the best experience, he helped me with my project and gave me suggestions. He was patient and kind, thank you Gino!
