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September 2024 by Rumana H
This gym gets busy but has a good set of equipment which is why it gets 2 stars. I want to add to another’s review about the same trainer who claims equipment as his own but doesn’t lock it up, name it or keep it separate. He made me destack my deadlifts because it’s “his barbell.” At the time he wasn’t in corporate clothing. Take it for what it’s worth, the one time someone said “no” to working in with them was another trainer. All other gym-goers understand that when it’s busy you share during rest periods.
This gym would benefit from additional staff training on basic etiquete and customer service.
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August 2024 by Rasana Atreya
I've been very satisfied with the gym. Well-maintained and clean equipment. Staff who respond to requests for help with machines.
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June 2024 by Christopher Neves
When I entered the door of the gym , I observed a young man named Mateo, displaying a welcoming smile to everyone present. I Would be interested in having him Mateo working for me with a higher position? That is something I would consider. I appreciate your professionalism; this individual has the potential to excel as a manager. Role model
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June 2024 by Jeff Beadle
Clean, good equipment, and friendly staff.
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June 2024 by W H
Was squatting at the gym using metal plates to elevate my heels and some random guy comes between sets and takes the plates away without saying a word. I asked him why he did that and he said "just don't do that". Had to ask him why three more times before he finally admitted that it was because those were "his" plates and that he worked at the gym. Keep in mind that this guy was not in uniform and had no markings on his clothes anywhere to indicate that he worked there. Why do you bring your own equipment to a public gym in the first place let alone when you have unwritten rules only for that said equipment? Also, if he simply led by saying that what I was doing was against some unwritten rule instead of just simply taking the equipment away without saying a word this wouldn't even have been an issue. Please hire people with better social skills.
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May 2024 by Gerald Sarver
Do not join this gym. I moved out of the area and their parent company would not let me out of my contract. Now they say I owe them for months that I didn't even live in the area. DO NOT JOIN THIS GYM!!
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May 2024 by amber phinney
Terrible customer service. I’ve been trying to cancel my membership for over 2 months and I am still being charged. You are making it virtually impossible to cancel and at this point are fraudulently charging my account for membership fees.
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February 2024 by James Lanson
Unless you go early this gym is constantly packed. I wished to cancel and it took me calling my bank and credit card company and ordering stop payment to get this scum gym to stop charging me.
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December 2023 by Olga Tunaeva
It is not a gym "for you." After less than half a year of experience I faced only hostility and a highly discriminative attitude toward me. As a woman after forty and a migrant I would not recommend this location for anyone who is not a man or has no or little experience in physical activity. Firstly, because there is some opportunity that you should be bullied. Secondly, you will just lose your time: the program is primitive and the trainers are low experienced. In addition, they hardly ever clean up in this club: only walking around to pretend that they clean up. The same dust, trash and hair balls in the corners are scattered around for weeks. The bigger complaint I will send to District Manager.
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November 2023 by Michael L.
The staff is friendly but my biggest complaint is the delay with getting equipment repaired. Typically, the repairs may take upwards of 3 or 4 weeks. For equipment with multiple units its an inconvenience. But, it is the only one, then that's a disruption to one's workout plan.Second complaint, it the loudness of the music. It can be especially annoying in the restrooms.
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November 2023 by Mirna C.
DO NOT GET A MEMBERSHIP HERE.My sister was a member and decided to cancel prior to the one year agreement. She was aware of the $50 penalty since she got an e-mail stating that, yet they charged $60 [we went to the gym and the customer representative, who supposedly was going to help, us was unable to explain why]. The e-mail she received to cancel her membership did not say anything about paying an additional month; yet she got an e-mail saying that she owed another month plus late fees even though her account was on auto pay and she was not aware that they charge for an extra month [again the representative was unable to help us or explain the reason]. Prior to that, she tried to call their billing department [3rd party vendor] and there was no answer. We requested to the customer representative an e-mail to reach out to give feedback and he said they do not have any e-mail; thus, it is clear they do not care about gathering information to improve the customer's experience. More importantly, the person who helped us could not provide a printout statement confirming the account was closed and was unsure if this was the end of it. Very concerning. This gym smells like the machines and sweat. The customer service is extremely inexperienced. I would suggest for you to look for another gym. I know I will.
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October 2023 by Robert Noguchi
My wife and I recently joined Fitness 19 as part of the Silver Sneakers program, and have enjoyed it very much! We were helped by Andrea, who quickly processed our registration. We're always impressed by the cleanliness of the facility and equipment is always in working order. Staff and members are very courteous and helpful.
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October 2023 by Lee Gardner
Courteous staff/ trainers in a clean facility. All electronic equipment is always on and working.
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October 2023 by Oscar Gonzalez
This gym is awful, honestly the worst I went there 5 days in a row and I didn't get to workout peacefully on any of them bunch of highschool kids acting like elementary students running around the gym throwing medicine balls at each other hiding weights and hogging machines by sitting on them chatting and let's not forget the staff, as well a bunch of kids with no adult supervision using machines and boxing equipment on the clock this place is a joke save yourself a headache and go else where !
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October 2023 by T P
This place closed temporarily due to covid, during which time I was moving out of state. Called numerous times and left several messages to call me back and/or cancel my membership so that I would not be charged because there is no other way to cancel aside from physically walking into their building. They never bothered returning any calls or messages and instead ended up continually charging my account time and time again and I had to jump through hoops with a third party company in order to get my account cancelled. Absolutely ridiculous and by far the worst experience I have had with a gym.
