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December 2023 by Todd S.
Had to take my wife's QX60 in for recall work and everyone I talked to and dealt with were professional and super nice. DK Khem was my Service Advisor and he is THE BEST! He had the process dialed so there was no wasted time. Going to the dealer for auto repair is never fun but it was a whole lot better experience than I was expecting! Highly recommend Dublin Infinity.
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November 2023 by Robert L.
Brought my car to Dublin Infiniti to get a oil change, and to check my engine light that turned on. As soon as I pulled into the service garage I was helped instantly. My service advisor Burke was amazing. Very knowledgeable, reliable and most importantly gave me the best advice on what my car needed. Burke also kept me well informed throughout the day on everything going on with the car. I would recommend this dealership for anyone who needs there car worked on. Ask for Burke, you will not regret it.
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November 2023 by Ronnie S.
Just had my Q50 Redsport serviced at Infiniti of Dublin for 90K mile service. These guys are pros. I was in and out in minutes WITH a loaner car. Big shout out to my service advisor, Burke, who called me when my car was ready for pickup. I can't forget the service Manager, Michael, who ALWAYS treats me like family. Thank you guys for all you do. You're the BEST!
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November 2023 by Carlos M.
Great service, great customer service, fast and efficient, on time and very good with communication about your car's service's
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November 2023 by Ashlee Rosa
Burke, my service provider was the best ever. He took care of me from start to finish, even making sure I had a desk to work on while waiting. He was extremely detailed about the services needed for my truck as I thought it was one thing but it was really another. My breaks were completed and I was headed on my way. Thank you, Burke!
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November 2023 by Kourosh D.
SK has been taking care of my Q50 for quite a while now. Always a trusted advisor creating an experience of trust and familiarity. I appreciate the service he provides, he is an asset your team.
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November 2023 by Renita Stevenson
My Service Writer Burk, is always very attentive and helpful with all my concerns regarding my Q50. I really appreciate him because of really one very important quality is that he is very honest with repairs needed for my car. I truly value honesty which is why I continue to come back to Dublin Infiniti. Thank you Burk.Renita
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November 2023 by Dat Tran
Thanks to Abril Serrano for her outstanding service, very helpful to helped me purchase the right vehicle with a great deal without any hassle.Phil was very professional, honest and friendly. I will come back for next vehicle. Highly recommended.
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November 2023 by Ollie Chen
First time getting a service with Dublin Infiniti, what can I say!!!- Transparent pricing:1. called to arrange an oil change, the schedule lady on a phone didn't know service pricing but promised a call back by the service advisor. Dave H. called and shared the service and pricing details which was not much more than my other trusted local mechanic so I decided to go with them.2. while waiting for the service to get done, I asked about the 60K service (next one) and again he shared the details, and removed items not necessary - this was a completely different level of approach when compared with Fremont Ford where they rip you off by adding unnecessary services!- Customer service:1. Dave H was courteous and friendly, yes Infiniti is a premium brand so high customer satisfaction is expected, but I would say it's on par with Porsche (when I had the Cayenne). Also he was patient with me when going through the 60K service which he didn't need to as I am just here for an oil change (but definitely coming back for the 60K!).2. Getting your service done here also include a car wash and vacuum, not a biggie, but shows the service to customers IMHO (and also saves me $10 and the time to wash and vacuum myself haha). Internet, coffee etc., at waiting room are again not a biggie, but they make you comfortable while you wait.Actual service work:Other than oil change, the multi-inspection report was assuring given I got this car used. Also getting a battery replaced @ $199 +$50 labor. OEM battery is quite expensive because it’s OEM, and 2-year warranty is just standard, but I guess it’s what it is. $50 feels high since my trusted mechanic charges $20 only. Maybe for non-Infiniti work I will still go to my mechanic to save on my labor and non-OEM parts.
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October 2023 by chaundra Dixon
I always have good customer service at Dublin Infiniti! Lincoln was my advisor until he moved away and I loved him! Now I have SK and Carmen and they are the best. I truly appreciate their hospitality and genuine concern for their customers. Love them
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October 2023 by unique hill
Burke was truly an amazing blessing, he’s very bright with a great attitude. I spoke with him over the phone first when I came inside for the service. He was on top of everything . He got me in and out , thank you Burke I appreciate you.
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October 2023 by Mike Johnson
Outstanding service!!! SK went out of his way with top notch customer service!Updated 10.10.2023:Service with SK was great AS ALWAYS. I have been to other dealerships in the past for service on other cars of mine and have never received such good service. SK and the team at Infiniti Dublin have been super helpful in diagnosing a few issues with my vehicle and have really gone the extra mile to keep it longer for additional test drives and diagnostic assessments to figure out the issue. Thanks for all the help.
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October 2023 by Mike J.
Service with SK was great AS ALWAYS! I have been to other dealerships in the past for service on other cars of mine and have never received such good service. SK and the team at Infiniti Dublin have been super helpful in diagnosing a few issues with my vehicle and have really gone the extra mile to keep it longer for additional test drives and diagnostic assessments to figure out the issue. Thanks for all the help.
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October 2023 by Marina S.
I came in to replace a dead battery and to do an oil change this morning. Burke helped me out. I got in at 7:15 and was out before 9. Everything was handled promptly and professionally. Great communication and updates from Burke. Great experience as always at the Infiniti service center.
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September 2023 by Jacky Yu
I always bring my Infiniti to get serviced here and my service advisor Burke is the best. Communication was seamless throughout the process, and I was consistently kept in the loop about the progress and any necessary recommendations. I was even offered a complimentary car wash for just a simple oil change. I look forward to coming back for my future maintenance.
