This CVS in Dublin, CA, is highly praised for its bright, clean, and organized environment. Many reviews highlight the excellent customer service provided by the staff, especially mentioning specific employees who are friendly, helpful, and attentive. The pharmacy team is particularly appreciated for their quick response times, often connecting customers with a pharmacist within five minutes and minimizing wait times at the counter. The staff, led by an assistant manager, demonstrates proactive and caring behavior, often recognizing needs and fulfilling them without waiting for instructions. Customers often mention how the staff makes prescription pickups a pleasant experience. The store also carries a variety of items, including small convenience products like water, which customers appreciate for their ease of access, even if these items don’t generate significant revenue. However, some customers express disappointment over the bathroom closures, noting that they occasionally visit the store for small needs but are inconvenienced by the lack of restroom facilities. Despite this, the overall impression remains positive, with many praising the staff’s kindness and attentiveness. The store’s modern look and organized layout further contribute to a good shopping experience. Customers commend the employees’ dedication, especially noting their patience and helpfulness during busy times.
Sad to see bathrooms be closed. Very often I visit CVS for something that I don’t want need, like a bottle of water, because it do give me convenience when I need something small, and very often these items are not the one that brings $$$ to owners… Really hope CVS is not changing that! Really thank you all!
July 2023
This CVS branch on Regional St in Dublin, CA has by far the best customer service of any other CVS store. Kathleen, Lydia, and Lawrence are amazing, especially Kathleen. I could see her becoming a store manager very soon.
December 2022
WOW- Dublin Store in the BEST.My cash register clerk was amazing. He said Hi to every customer that walked in the door and was so kind to me during my check out. What a great employee you have. Thank you! Shelly