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December 2023 by Connie M.
I like this location, even when there's lines inside they go by quickly. I prefer to use the ATMs inside versus the ones on the outside for privacy and safety reasons. The ATM inside also gives you smaller bills. The staff here are nice and friendly and don't seem to hate their lives lol I always find parking. It's located in a very quiet building which lends its self nicely for room for bank goers. There's lollipops and pens at the kiosks too. Overall satisfied to my visits here no complaints.
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December 2023 by Nicole Moore
My favorite location to go too, all of the ladies/tellers are super nice and I always get a very warm greeting and welcome when I arrive and I always get great service.
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May 2023 by Lisa Eve
Opened an account... gave them 5k. Received zero information in mail, no card, no email. I may have just be extorted from my money. Almost seemed fake. Can't even send a email with an account log in. Very scary. I had to wait an hour to come back to give them money. Now going in today to get money out and close account.
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November 2022 by Cat L.
Okay, so I don't love Chase as a bank. I think their fees and interest charged are way too high. I'm a credit union person... however, this review is purely for the service in this branch. The service there is stellar. I went to pay off one of my cards and I was helped promptly, and they were so friendly and helpful.
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February 2022 by Jennifer M.
Chase Bank manager, Tvdea Ruperto, is the worst bank staff that I have dealt with. She asked questions that make customers feel customers at fault for fraud transactions. Chase Bank debt cards are not safe to use. There were fraud transactions every time chase Bank issued me a new debit card. Recommend to use other Banks instead of chase bank.
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March 2021 by Andrea Vera
I don't think this bank is open to the public. It's inside the community college district building and I got there before they closed but the doors were locked. I think you need a key to get in
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February 2021 by Ivan Martinez
Probably one of those hidden gems in Dublin. It's a small office, but very well staffed. Friendly customer service.
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December 2020 by Ahava S.
Chase is awful! The branch people are good, but the customer service number is the absolute worst! It's not 24/7. They decline transactions on a whim and it takes being transferred to 7 lame a*** worthless, rude, incompetent losers to get your purchase approved. If you lose your card, they don't have temporary cards like they do at Wells Fargo. The app is pretty weak, IMO. To sum it all up: Haaaated it! Wells is the best but I owe them money so I'm trying B of A.
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September 2020 by Sheila Thorne
Chase Bank is the biggest funder of fossil fuels that are the major cause of climate change causing climate disasters. Are you tired of breathing dangerous smoky air, like I am? Are you frightened by the threat of apocalyptic fires, like I am? Then take your money out of Chase Bank and put it in a community bank or credit union.
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June 2020 by art por diaz
Two tellers for a line of 9 people during lunch hours. Spent 41 minutes waiting to be helped. Need to staff better or stagger lunches
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May 2020 by Jessica R.
I've witnessed the most strange behaviors at this branch. I saw they have a new manager now and it seems like the staff is changing, but I've been coming here for years. I love the location. One time I was standing in line, as I witnessed their old branch manager Ray, make sexual faces behind this one customer who was standing in line before me. I will never forget that, I had to look twice. Just the other week, one of the tellers there, I noticed her being really rude to one of her coworkers, and wearing what looked like a MINI dress with a bandana. It is a little absurd to see that inside the bank. I do think the staff could be more professional. Right now with the Covid, their hours have changed but they are still pretty quick and sufficient.
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February 2020 by Samara A.
Customer service is not the strong point here. Stop reading your script and try to actually LISTEN to your customers.
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June 2019 by Jeffrey H.
Chase bank is STUPID... I have a very small business less than $1m per year but successful and I was thrilled to be able to deposit checks using their online take a picture and deposit app. until I found out that I can only deposit $10,000 per month per account... so Fing stupid! They will not increase the limit they can only lease me a check reader or add more accounts to accommodate more checks.
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January 2019 by Christi D.
Came to this branch to be added to my husband's checking account. Sat and waited for an hour to see someone. Brought my license and marriage license to get my name updated. Just received my debit card in the mail only to find out my maiden name was used. The process was way too rushed and it makes sense that things were not done correctly. I made a call to customer service who basically told me I needed to go in again and waste another hour of my time. Next time, I'll be sure to do the employee's job and check his work for him. Extremely frustrated and will not be moving more money over to Chase as we had planned for our joint checking account.
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November 2018 by Lori T.
This branch location is not customer business friendly. We have a large account there and we make deposits frequently. After going there for several months the teller and Branch manager are just now asking for ID and account number. They could not pull up the account number by name either. Terrible experience when you think they already know you and have helped you many times.
