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January 2024 by joy newlin
They were knowledgeable and did a good repair
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November 2023 by Kay Woods
Women and Out of State Customers Beware. I was visiting CA and was recommended to Automotive Consultants (AAA approved). It was a great initial experience with a quick diagnosis that I needed a wheel bearing repair (1) and was quoted an estimate for 2 hrs labor fee. I waited at shop during repair service and it took 45 minutes to replace wheel hub (start to finish). I was soooo excited for the quick service. However, upon receiving invoice I was still charged estimated 2 hour labor ($350.00) service fee. I ask why labor fee charged was the same 2 hour estimated labor fee rate? I was given no explanation. I felt had not choice but to pay for service since repair was completed and I'm non confrontational. I totally feel that I was taken advantage of, not sure if it was because I'm female and/or from out-of-state, after much thought and contacting other near repair shops including dealer service that $350.00 labor fee for less than an hour (1) is very excessive! Again, BEWARE
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August 2023 by Jiya Bhullar
Rick is the most genuine and helpful mechanic my husband & I have come across. We had a light come on as we were heading on a 10 hour road trip and stopped by to get it checked. Rick made sure there was no problems with our engine and went above and beyond to make sure we have a safe journey. He also told us to call him if we come across any issues while we are on the road. 100% recommend this shop.
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July 2023 by Kyle Mann
I go here for all my alignments, some of the best work and service out there. Super knowledgeable and very convenient location
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May 2023 by Michael A.
RICK! And his crew are the absolute best in the tri-valley. I highly recommend Automotive Consultants to anyone that wants a fair, honest, and skilled mechanic to take trust with your car. There is always a sense of fear of picking the wrong mechanic, but they have never let me down and I will bring every car I will ever own to them as long as I am living.
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October 2022 by Makena H.
GREAT service, Rick was very helpful and knowledgable! I called in the morning and Rick told me to come in the afternoon. He looked at the bottom of my car as it was rattling and screwed in a couple of bolts. Said it was free of charge since it was an easy fix. Will definitely come here again!
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July 2022 by Andy Bilich
Rick and his team are the best auto team I have ever purchased from. They are incredibly professional and absolutely know their stuff, but what makes them stand-out is how honest and customer-focused they are. They talk to you at your level and help you understand things with the focus on getting you back on the road safely and efficiently. If you are in need of car service in the Bay Area - well worth visiting Rick and his teamServices: Auto maintenance
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April 2022 by Nat O.
Amazing service. If you're looking for a mechanic with 100% integrity who cares about helping his customers over making a buck, this is your place! Very knowledgeable and trustworthy.
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February 2022 by G Gamon
I have been using Automotive Consultants for years. They are friendly & reliable. They never try to up sell extra work. If I only want the most necessary work done they never question that. I like having a mechanic I can trust.
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January 2022 by Agustin Beltran
I was in Dublin when my wheel bearings went out and wheel started smoking. My truck is a 1954 GMC and the parts are very difficult to find. Rick and his crew were very professional and were able to repair my truck by 3 pm the next day.Automotive Consultants is the real deal and I highly recommend this auto shop.Services: Brakes
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January 2022 by Stephanie B.
This place is an absolute joke. Called and asked to book my Mini in for a tyre check and alignment. The receptionist asked me for the make and model of my car and told me they could happily offer service. Firstly when I got there there were already 3 people waiting 15 mins past when they were told to drop their cars off. Staff were inside the office but weren't unlocking the office doors. Same experience when collecting my car. On collection, the same receptionist was sent to collect my payment. Handed me a piece of paper and tried to take my card. I asked her to walk me through the measurements I was seeing. On pressing her she told me they'd aligned my car but not fully, she wasn't sure why but took a guess. I asked for factual information vs guesswork. She continued to give me information she 'wasn't sure of' until I told her I wasn't 'sure' what I was paying for, after which she hurriedly finally asked a mechanic to talk to me. Mechanic confirmed that they couldn't fully align my car because their machine wasn't able to work with the Mini due to my bolt types. Something they knew they wouldn't be able to do right at the beginning when they booked me in and asked for the make and model of my car. When I asked about the tire report -the guy looked out at my car and said 'they're fine'. I asked for actual measurements which he couldn't supply. I asked how much longer I could drive on the tires and he looked at the car and ball-parked a very round figure on the spot. So my assumption is they didn't bother to check the tires since they handed me measurements on alignment but not tires. Here are 2 ways this could have gone: A) Telling me right at the beginning that due to my car model, they might not be able to fully align my car and it might save me money to go directly to Mini. B) Have someone who knew what they were talking about meet me on collection of my car or even call me before they started working and explain factually why they couldn't do a full alignment and had not checked tires and give me the option to go elsewhere or tell me they would not charge me full price since the problem wasn't fully resolved and what I had asked for hadn't been done. These guys have an agreement with America's Tire where you get a % off if you're referred over, but the cost is still high and clearly it's a wham bam, in n out, easy money for them, no concern for the customer or the car. On their attitude, lack of service and lack of transparency I do NOT recommend them.
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January 2022 by Agustin B.
I was in Dublin when my wheel bearings went out and wheel started smoking. My truck is a 1954 GMC and the parts are very difficult to find. Rick and his crew were very professional and were able to repair my truck by 3 pm the next day.Automotive Consultants is the real deal and I highly recommend this auto shop.
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November 2021 by Ina W.
3 weeks ago I went here for 4 wheels alignment because of American tires recommended! I made an appointment at 2:00PM...they let me wait about one hour then started do it for my car! Today they did again...I made an appointment at9:00AM!I told them I have go to work at 11 o'clock!It means I had to drive my car out 10:30AM!!They asked me to come again tomorrow!!! They started with my car at 10:30AM!! Finished at 11:15AM!!!So why I made an appointment before I came??I just don't want to waste my time!!
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October 2021 by Laveda Williams
The staff was nice and very informative. I appreciate them thoroughly explaining what I needed done on my vehicle and why. It's a great place to take your car. Thank you very much.
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August 2021 by T H.
Rick to the rescue! He was able to squeeze me in on a busy (and HOT!) Friday to get me back on the road after I had AAA tow me in. OUTSTANDING service at a reasonable cost, which also saved me money on the rental car I had booked, not knowing what the issue was or how long it would take to fix. I really appreciate fair and honest businessmen; he qualifies on both counts! THANK YOU!
