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February 2024 by Katie Fulton
On Saturday when I was up early for an event, I never received a towl for my daughter, and it put us a half hour behind, and therefore things were forgotten after we checked out.
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January 2024 by 游醫師
Wonderful design and cute robot ? for room service ?
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January 2024 by Dana Peevy
The customer service was outstanding. We were greeted at the desk,and all amenities were explained. The bartender Denise made us feel welcomed and very comfortable in the lounge. We brought in the new year. Denise assisted us in being able to watch the New Years Eve countdown.They made us feel warm and welcome like we were in our own home.The Aloft is young adult kid and family friendly. I was able to enjoy my adults kids, grandchildren and nieces and nephews.Rooms: Food was available. I bought prepared food. They have a snack bar available and a 24/7 pizza in the same parking lot.They had a good selection of cocktails prepared to our liking.
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December 2023 by Scott Hackman
Great hotel and the front desk staff were very helpful. Lots of EV Charging as well.
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December 2023 by Jen Jobart
Room 107 - The floor was seeping so much water that my socks were wet. I can only guess that it must be a foundation build defect. The shower sprayed water all over the bathroom floor and it's evident that they had to reglue the floor down from water damage. Although there was no visible mold, I am extremely allergic to it, and I got max 3 hours of sleep in this room. There's no excuse for a new hotel to have this much water damage other than poor design. This is likely not a fixable problem and no amount of hipster decor can cover this extent of build defects. This is my first stay with an Aloft property and will be my last.
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October 2023 by Tom H
Lousy ergonomics if you want to try and work from your room. Lousy shower design - no way to keep from flooding the bathroom floor. For a three night stay, never had towel service or service of any kind.Awesome location but amenities and service are certainly not up to Marriott standards.
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October 2023 by Ask Dao Yu Kao 請問導遊高
Imagine that you’re exhausted after a 4 hours driving, and you want to have a decent bath, but you found out the shower gel bottle is TOTALLY EMPTY. Very disappointed. Never expected this happening in a hotel like ALOFT.Then while you we are about to sleep, the wall is so thin that we can clearly hear what people next to are talking about and what music they are playing.Seeing the TV welcoming page written “Just relax”.so ironic.
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August 2023 by D G
Clean rooms, very friendly staff, the owner is always engaged and looking for ways to improve, hotel manager and staff care about guest experience. Enjoyed my stay throughout. They have a robot butler servicing rooms though every now and then it forgets it’s way. Overall I had a pleasant experience and highly recommend.
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August 2023 by Rebecca Harris
Great stay last weekend! Love the style and the great front desk people! Had everything I like to have at a hotel. Location was very convenient, with lots of restaurants and shopping nearby. I just have one wish for an earlier start to breakfast on the weekends.
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August 2023 by Lisa S.
Back in town for a couple of evenings to attend a concert I had purchased tickets for before I moved out of state. Picked here to crash. I arrived late and was exhausted and I must have looked the part because they upgraded me to a suite. It was HUGE! Everything was clean other than the rugs. Cute decor. My room was quiet, I only heard the person above me once. My 22 year old daughter stayed with me the second day and upon entering the room was like WOW! My only complaint would be the sheets and towels. The bed looked inviting but the sheets were like sleeping with sandpaper. Towels after taking a shower, same thing. They need a water softener or something. I'll stay here again when I'm down again next though. Close to the freeway, grocery store and a handful of restaurants. Can't go wrong!
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August 2023 by Karen W.
Our daughter is getting married nearby and she reserved a wedding block here. I can say that I have enjoyed staying at Marriott's hotels over the years and apparently there are different levels of hotels. Service has been exceptional as I called and requested early check in and Abder was able to get us a room before the 3 PM check in time because we needed to leave our dog in the room before going off to the wedding rehearsal luncheon a block away. Also chatting on the Marriott Bonvoy app, I was able to confirm that Abder also made a notation on my sister's gift reservation that her name was put on the room I reserved for her for check-in so that I won't need to be present when she checks into the room. The hotel has many amenities such as electric charging stations for cars in the parking lot, free parking, luggage carriers near the inside of the entry door, complimentary infused water, coffee and tea in the lobby, swimming pool and hot tub, fitness center, game area with billiard table, and a bar for relaxing. The king bed room that we are staying in is basically functional with clothing rack with iron and ironing board, safe, refrigerator, coffee maker, drawers for your clothing, a table/desk with a small curved sofa, dispenser toiletries in the shower, soap and lotion near the sink. 3 things come to mind that need improvement but perhaps cannot be remedied:1) Lack of breakfast which other Marriott's either provide complimentary breakfast or restaurant that offers breakfast2) Room was not designed with practicality in mind as a) there is a towel rack in the shower/toilet area which is a plus but if you are washing your hands or face in the sink outside, you have to grab your towel in the adjoining shower area which is not convenient, and b) all the lights are bright and if you turn off all the lights, it is pitch black and hard for you to walk to the bathroom in the middle of the night without turning on one of the bright lights. The shower and sink area lights are all connected so you can't leave that light on as it is too bright to sleep. One solution to the darkness in the room is to leave the window shade partially up so that moonlight or lights from outside give you enough light to walk to the bathroom.So far I have been able to use the fitness center to get my workout in, a must while traveling! There are several machines, free weights, bench, stability balls, yoga mats as well as water station, towels, sanitary wipes, and complimentary packaged earphones. Breakfast in the nearby surrounding areas outside the hotel are lacking unless you drive to the closest breakfast/brunch area is 8 minutes away.
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July 2023 by Jonathan Ortiz
Room was very tidy, spacious, great customer service, bright parking lot and comfortable overall stay.
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June 2023 by Jenna K.
I loved this property. The location was great. We stayed on the fourth floor in the loft style room. The decorating was really cool and the room was super cute. The flat screen was nice and big and there were a good amount of outlets for your devices. Oh and I loved the shower and Drybar bath products. Really great.
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June 2023 by Xuan C.
The front desk girl's name is May! Not Jean! May is really nice. Awesome customer service skills from May!But bartender is meh... who double charges and triple charges for soda water and cranberry juice?
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June 2023 by Max Koval
Worked my job while at this property. Quiet, lovely area to lose yourself in peace. Totally forget you are not far from 40 million other Californians.Nearby activities: Swimming poolNoteworthy details: Bar, fancy tech, interior design is top notch.
