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January 2024 by Peggy Patrick
Your website is not user friendly.I'm trying to make an appointment without success!
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November 2022 by chul woo
The people who work there are impolite,they did not care about the customers.No good.
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November 2022 by Tina Robles
Great service.
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September 2022 by Terry Gemmill
No line, walked right up to the teller on a Monday!
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August 2022 by John Emerson
Withdrew money and found I was short $100. I asked if they would help me by reviewing the cameras to see if maybe I’d dropped it. They refused and told me that I could file a complaint. Well, here’s your complaint
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July 2022 by mr green
They don't break a $20 or exchange bills unless your a customer.. so money that is made by the Treasury of the U.S. has no monetary value at this branch unless you are a customer. Joke of a bank.
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November 2021 by Karen C.
I have been a Wells Fargo client for over 20 years I have always been happy with them I bank at the Myrtle Ave branch wonderful people the parking is not so good but the people inside help.during the corona 19 my branch was closed and I went to the Duarte branch even waiting outside for a long time to get inside the people inside again wonderful no big issues they took care of each and everyone with a smile and a thank you now that my branch on Myrtle is back open I still go to the Duarte branch several times a week both branches are very good the people that have left to go other places and to follow there dreams I wish them all well I will miss them but I myself will co tuneup and both branches wonderful people the tellers are always thankful for you coming I and they say so they have helped me through several difficult times with out any problems I can honestly say say THANK YOU all very much at both branches my name is Karen council
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May 2021 by Jeff D.
So first of all Jennifer and Yazmin were awesome very helpful and the service manager I didn't catch her name but very happy with their service I've been a customer of Wells Fargo for at least 12 years recently my business account has been switched to Wells Fargo and I was looking to do night drops I called the branch spoke with so guy said he was a temporary manager asked him if I can get a drop box key, kinda seemed to give me a little attitude told me you can't just get a key????? A little off putting but whatever I went in and they handed me a key no problem so only 4 stars because dude with the attitude, and btw my brother runs a customer service call center for Wells Fargo I'll be sure to mention the good and bad when we talk
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April 2021 by Rick P.
I have to thank raven r. For superb service. This is an exemplary way of showing how its done. She assisted me with setting mobile pay and other features right within my mobile app. I had no idea I can utilize the features since I have a busy day to day week. I typically don't write reviews unless it's worth the time. Thank you again Raven.
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March 2021 by Ryan B.
Unfortunately my normal branch has closed, as well as, the branch in Arcadia. I now have to drive to Duarte to stand in a 45 min line to stare at incompetent tellers (not all but most). After an experience that I had with the branch manager last week, I will now be leaving Wells Fargo. He is a rude, power hungry ego maniac that has no business handling the day in and day out tasks, clients, and employees at a branch. At the very most, he should be sitting behind a desk peddling home loans or issuing check binders. His name is Kilie or Kylie and should be removed from his post. Good luck in the future and hope you can open your branches up again to refrain from losing other customers. -12 year Wells Fargo customer.
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December 2020 by Debbie L.
You would think a bank that handles billions of dollars could afford more than 2 bank tellers. When asked why I wait every week for 45 minutes to make deposits for work they said well because of COVID. Really , we all deal with COVID. Try hiring more tellers and schedule an extra one so when a teller calls out you have enough. It's called managing. You compensate for the circumstances. You have had 9 months to get it right and figure it out.
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November 2020 by Gilbert Muro
Very firendly staff
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August 2020 by sandy patterson
Those working on site.
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August 2020 by Anna N.
Manager Debbie is selectively rude and chronically problematic and refuses to do things other locations like Arcadia do without question regarding for example depositing a check with several names and unreasonably demanding that all people named on check need to be present with ID to deposit. Particularly considering the fact that we are currently in a pandemic and several banks have app depositing with ease to keep up with the times, it is unfortunate that depositing IRL has to be so unpleasantly tinged with willfully ignorant implicit bias that intends on being deliberately offensive because Karen, I mean Debbie, is the manager. Debbie needs to ditch the stereotypical bigoted small town POV trying to push her weight on others just because she feels insecure. That's not a Debbie, I believe that is called a bonafide modern day Karen. Keep being Karen then being shocked when you're replaced by robots that don't know how to be bigoted and treat people with decent human dignity and respect.
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July 2020 by william g.
Poor customer service reps at this location!!!Had a problem with the Wells Fargo app. I was being hit with 3 different $33 lack of funds fees from my credit union for a mortgage transaction that was never completed through the WF app since it said "please try again later". I would end up paying with a check instead, resulting in the check clearing the following day, only to then realize the app would try taking the funds from my now "low funds" account after all, three different times. Definetely an error from the app. Went to the Duarte branch (after the 2nd $33 charge) on Tuesday July 14th to have this taken care of. Had to deal with a short, fat, Latina with glasses who was worthless and who was even laughing at me as I was expressing my frustration of being charged multiple times from my credit union for something that was clearly Wells Fargo's error. When I told her this was not the right time to be laughing, she said that the only reason why she was laughing was because of the way I was acting (huh??). Despite the fact that the branch was completely empty (with maybe one customer at the window), I was told I have to set an appointment to speak to someone. Don't know why I had to set an appointment considering all this lady was doing when I showed up was wiping tables and signs for covid-19 purposes. Nothing more than a typical lazy employee who didn't want to help me resolve my issue. She even tried getting me into calling the 1-800 hundred number despite the fact I told her multiple times I did call and was told by the phone rep they couldn't do anything about. So a day prior to this so-called appointment, I got a phone call from the branch manager who was just as worthless and told me that the reason for the charges was because I had the transaction coming from a second checking account of mine. This didn't make sense since I've only had the same one checking account for roughly 30 years (have never had any other). When I asked him if there was a different checking account involved, why did all 3 $33 fees come out of my only checking account instead of this so-called "other checking account"? Being another typical lazy employee, he told me to take that question up with my credit union and that's when I told him off, cussing him out and saying inappropriate things about both him and the Latina coworker from a week earlier. This manager had the typical "this is your problem, not mine so deal with it!" attitude. Yes, I said things I should have not have said but anyone else would have done the same thing if they were being treated as badly as me by an employee and their manager. So this manager decides to use a scare tactic on me by reporting me to the head of the bank's security department as well as the district manager. Funny part about this was that these two individuals actually ended up helping me resolve the issue asap and were able to refund me for all unnecessary charges made (trust me when I say that I was polite to both of these individuals and that's because of one simple reason.... they took the time to listen to me"). What people like this branch manager and his female employee seem to forget that this bank is always making news for the wrong reasons. The only reason why I have to deal with Wells Fargo is because the company who refinanced my house deals with them. I've had the same Credit Union since 1989 and I will never leave them for a bank, especially for Wells Fargo.
