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August 2024 by Ydalia
The website says they close at 7pm but the Asian guy who works there closes at 6:30pm.
***The young guy Latino is very nice!
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May 2024 by victoria jacob
The hours of operation are incorrect. Update Google. Very upset that I left work early and still didn't make it before 'closing'
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April 2024 by Chef Patrick
Great helpful staff that gives great service.
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March 2024 by Patrick
Great helpful staff that gives great service.
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February 2024 by Yaya Lu
Terrible. Mike the location owner doesn’t know how to do the job. UPS used to be reliable when it came to shipping packages. Not here! Waste of time using this location.
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October 2023 by Lisa Smith
Mike the owner at this location has horrific customer service. The customer experience is not worth the the frustration. Ten out of do not recommend this location. Mike is extremely rude! No stars should be an option. One is way to high a star.
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August 2023 by Jennifer J
Always great customer service. Will continue to renew!
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April 2023 by RichardLA ..
Simply put, this store needs a manager who knows how to manage. The only reason I come here is because I can drop off Amazon packages, and it's close to our house. Other than that, I can't expect much. The less I interact with someone here, the smoother things are going to go.This store is supposed to open at 10:00 am every day except Sunday (they're closed on Sunday). Today (4/19/2023) I show up at 10:00 am. The gate is down, the lights are off, and nobody's home. I tapped on the glass. No one came out. Then, at approximately 10:05 am, here comes three staff members waltzing up the sidewalk, seemingly clueless that they are late. Were they at Starbucks? Who knows? If the store opens at 10:00 am, the gate should be up, doors unlocked, and there should be employees at the counter, ready to service their customers. Not 10:01 am, not 10:02 am, not even 10:05 am. There were about seven people standing in line waiting for the place to open up. I don't know if this an everyday occurrence, but it shouldn't be happening at all.I've had better experiences with the girls who work there. They seem more knowledgable and helpful. But there's this one young man who seems less knowledgable and has an excuse for everything. Seems to only want to do the absolute minimum of anything. I don't like his attitude, and it seems to be the same every time I have to interact with him. There should be no reason for this.I told him that he needs to put some packing in there to make the item more secure. He tells me that I can buy some and do it myself. Why? Amazon is approving my return and they are not requiring me to do anything except drop off the package. The UPS Store is supposed to take care of the rest i.e. put the label on, tape the box up and, I believe, making sure the contents are secure before doing so. I don't want the item arriving at Amazon in pieces. There should be no expense out of my pocket for this transaction, nor for wanting the item to arrive intact.I've returned Amazon items here before, and I do recall that the people, who helped me before, actually secured the contents of the box before sealing it up. So what's this guy's excuse? I personally don't feel there's a problem with the staff here. I believe that the manager needs to get more serious about what's going on and work with the staff to achieve more consistent quality customer service, PUNCTUALITY, and going that extra mile for the customer.The only problems you can't fix are the ones you don't know about. Well now you know. Hopefully someone from UPS actually reads this and takes some action.~RLA
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March 2023 by Venuskiss Tu
Business time is too short , Open too late and close too early
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January 2023 by John C.
I went to this UPS store for one of my returns purchased from Amazon. It was a foldable foam mattress I bought, but we found the firmness did not fit our need. If you bought a mattress before you probably know that it came in a very small package with all air sucked out. But after we opened the package, the mattress gets back to regular size and there is absolutely no way we can put it back into its original packaging.So I brought the entire folded mattress to the store and have them scan the Amazon return code. They asked me if this is the original packaging because it is quite huge. I told them there is no way I can fit it back in because it came really really small. They took a look at inside and was initially hesitate to take it. But eventually took it anyway. Thank you and I am sorry if it caused you guys more issues down the road. Thank you!
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January 2023 by Nick Leon
Called ahead of my arrival letting them know I was going to be a couple minutes late before they close. Associate said it would be fine as long as I was doing a drop off. Got to the location literally two minutes before closing, said all there computers were off but yet they were able to help one more guest in the store. Not tripping if they couldn’t help me but don’t tell some one you are going to stay open then do the opposite. Do better.
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October 2022 by Paula H.
This branch of the UPS Store always had excellent customer service. If I had any returns to go back to Amazon or having documents printed out, the staff were always extremely friendly, helpful and willing to go above and beyond. However, on my visit today, Saturday, October 15th, I've never come across two female customer service associates that actually laughed at me as I left the store without getting my large package back to Amazon. The one who seemed to be the instigator watching me as I headed back to my car to write this review. Mike the owner or the manager unfortunately wasn't around to help me with these two unhelpful staff members. I even asked if this store has changed hands etc, and I told the girls Mike was always very helpful with anything, did mentioning Mike help? Nope, it sure didn't. Fortunately for these two girls, I'm not their boss, they need understand that they are in customer service, and they are getting paid to do a job which is to help customers. You'd both be fired for giving a customer terrible attitude, and just not doing your job. That's not in your job description now is it.
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July 2022 by Devon B.
Dropped off iPhone 12 Pro trade in box was empty when it arrived to its destination my suggestion is (check the weight) on the recipe before leaving store after drop off phone an i phones typically weigh in at over 1 LBs unfortunately I didn't check my recipe said 0.8 ounces you can check on google the weight of phone. Hope this is helpful and can help someone in the future!
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May 2022 by Anna W.
I needed to drop some thing off for delivery today. So after work, I changed my clothes I checked yelp, hours said I had until 7 PM. Well... the Yelp hours are wrong! They close at 5:30 PM. "Blah blah Covid-19 hours blah blah blah" Most places are back to regular hours, & I saw at least two employees inside, so it can't be for lack of employees. What frustrated me the most is... I am back to working regular hours, so this was my only time to be able to drop off my package. When I walked up to the door, I noticed that they have a sign saying that they are still wearing masks for the public safety and they appreciate if we continue to wear ours. So, I am a considerate person and I return to my car to grab a mask. (At this time, I am not aware of their closing hours. I was still going off what yelp said) By the time I get back to the store and I reach for the door it's been locked. If I had not gone back to my car, I probably would've been able to get in.... because when I looked down at my watch it had JUST ticked 5:32!! I will drive a little bit out of my way to give any future business to a different UPS franchise from now on.
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April 2022 by Pedro Castaneda
Have been coming to this UPS for some years now, they handle all of my mail and packages, the team is friendly and the owner is very hands on. Would recommend to anyone that has a business and needs professional mail handling.
