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October 2024 by Annie J
I can't find the doctor I respect the most. Why should I see another doctor for no reason? Coh don't explain.it’s City of hopeless.
Very disappoint. Luxurious outside campus buildings We don't need good hotels, good buses. We need a good doctors.
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October 2024 by Kim
Would give them a 0 star if I could but 1 star for the sitters who were nice and attentive but other than that horrible doctors I hate them all horrible feed my dad pills after pills gave him a transplant they knew was going to kill just made my dad suffer and let him die don’t go here if you want to live because this city of hope is nothing but a fraud city of hope more like city of death all of their icu patients die should go to doctors that have more experience and knowledge and will provide you with the proper treatment and advice
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October 2024 by Shanta Brown
City of Hope is the best hospital in California the nurses were great Dr Yip and his team saved my life and the cafeteria food was delicious thank you City of Hope ??
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October 2024 by Josue
Was previously seen by UCLA and Long Beach Mermorial and honestly disappointed on how they do things here. I wouldn’t have traded being seen by those two facilities over City of Hope. Only reason I’m coming here is due to insurance. There’s way they can improve service and get people in and out quicker but unfortunately they don’t.
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October 2024 by Gary Hudson
The best staff ever
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July 2024 by Alison Ponce
Don't come to this hell hole if you want your loved one taken care of and their needs listened to. They were too busy calling out sick for the Mavericks/Celtics game to attend to their patients. There is no hope at the city of hope, especially over the weekend or when the NBA finals are on. I will not let up until your entire nursing staff and doctors are held accountable for their actions.
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July 2024 by Neeraj Shah
I've come here for 8 years now, since my initial diagnosis. I'm grateful for Dr. Pal, who pointed out that surveillance was an option after reviewing my case when the initial oncologist misdiagnosed me as Stage 1S. The surveillance plan (X-ray, CT-scan, blood test) was easy to schedule and the staff at City Of Hope was always kind and well-organized. I think this is the greatest hospital and medical center I've ever been to and I'm very grateful for the quality of services I've received here.
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July 2024 by Wendy
City of Hope helped save my life. When cancer returned aggressively for the 2nd time, my Dr referred me to City of Hope and what a whirlwind it's been to this day! Literally started with first-class service by the financial department who never heard of my insurance prior but put in the effort to learn and make my treatment incredibly less stressful and I didn't have to be overly worried about medical bills. And wow the surgeons are meticulous in their approach and follow up. Have I mentioned how Oncology is beyond stellar? The Genetics team was also instrumental in testing and steering the course of treatment . Bravo to all staff and especially the volunteers, we appreciate all of you more than you realize!!! Thank you from a grateful patient ??
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June 2024 by Sean Whinnery
Every employee and I mean every employee espouses values most businesses wish they could instill in employees. They’re amazing. From the crossing gaurd on up to the doctors- truly exceptional.
City of Hope is who I will recommend. Every facility, every employee- exceptional.
My wife’s cancer treatment has been a journey, she’s still in treatment but in remission. City of Hope has been an amazing provider. They are the best of the American health care system.
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June 2024 by Erik Olson
Watch this and don't go here Workers' comp claim denied after nurse's coworkers fail to give CPR (search on Youtube)
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June 2024 by B N
The campus looks nice. However, this is my first three months of having cancer and I have been rescheduled a few times and it is always at the last minute. I know they are used to having cancer patients, but this is new to me and I'm scared. Every time they reschedule me out for another 2 to 3 weeks, in my head I just think that it's spreading and getting worse but they never act like it's a big deal.
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May 2024 by R G
Sadly city of hope is the exact opposite of what they claim to be. My experience was that this institution only cares about research and will treat a patient like a lab rat. My father came here for treatment and at first I thought to myself “great my father is going to a specialized hospital that solely focuses on cancer and the well being of their patients. This was not the case. My father was just coming off chemo and they stated they would have to wait till his body was stronger as chemo does a number on a persons body. Well unfortunately my dad got cancer again and they blasted him with chemo again. However, this time they didn’t wait for him to recover. They immediately started another treatment that caused severe side affects. My father was not acting like my father. His mind was not right. The Dr ignored our concerns and said everything was normal. Everything was not Normal. My dad ended up having mental issues with an immune system that was non existent. The Dr still cleared him and sent him home. Less than 24 hours later my dad complained about headaches and quickly got terribly ill. We rushed him back to hospital. His mental state was gone. He was like a new born that couldn’t sleep. He had gotten meningitis. And it took them over a week to discover that. Once they realized what it was they gave up. They told me basically to give up on my father. Like any son would I knew what my father wanted so I demanded they explore all options. They ended up developing a plan that would eliminate the infection and clear the swelling from his brain. I thought this to be good news but it wasn’t. Immediately in the ICU the Dr was already saying how I should be planning for the worst. Like how is that the first thing you say to me when it was a four week plan and it was day 1. After weeks my dad showed improvement however he had a stroke. Again they call me in to discuss options. However , what it actually was, was an ambush. They led me to believe I’d be talking to neurological surgeon solely but no, it was 15 individuals in the room with the Dr who I believed caused this whole mess telling me to give up on my father and when I showed emotion and pain I was threatened with security. The Dr was trying to bully me and when I didn’t back down he thought he could threaten me. The issues didn’t stop their. I always had the feeling that they knew it was their fault. They did everything possible for me to either let my father go or to kick him out to another hospital. One Dr even said we aren’t even as good as a community hospital to take care of your father. Having my father leave that place was in fact the best thing that could have happen. He’s slowly been showing mental and physical progress in his new location. I’m glad I didn’t listen to those Dr who pushed to let my father go. I would like to thank all the ICU nurses and respiratory therapist for showing my father compassion, respect and dignity. I would also like to thank two Dr that I knew truly tried to do everything for my father and advocate for him as best they can but unfortunately a hospital is still a business and their hand were tied. No matter if they are a “non profit” your still a company that charges patients for your service.
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May 2024 by Nina Kihlman
Organization is denying nurse employee basic care after Upland facility failed to give cpr for over 7 minutes
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May 2024 by 青竹
I live in Georgia and was unlucky enough to be diagnosed with a very rare undifferentiated pleomorphic sarcoma in my left thigh. I was misdiagnosed several times, wasting months of valuable time. Eventually I had radical resection surgery followed by radiation, but I suffered serious post-surgical issues and severe radiation burns. Worst of all, through all of this, no one ever really sat me down and explained what my cancer was, what was happening inside my body and what I could expect going forward. I was left to do online research which can be pretty frightening. However, during that research I found City of Hope in California, and there I found Dr. William Tseng. To my delight I also discovered that my volunteer mentor was also from City of Hope and Dr. Tseng was her oncologist. From the moment I called to seek an appointment I knew I was in the right hands. Short after I had flown to California and met with Dr. Tseng. During that consultation Dr. Tseng patiently listened to me and addressed all my deep concerns, and my questions were answered. It was as though a huge weight had been lifted from me. He had taken the time to review my entire history, scans, my surgery and treatment and put me completely at ease. I was desperate for answers, so high were my hopes for this consultation with Dr. Tseng that I was in tears before the meeting because I was so afraid that like other doctors say some words and push me out. This doctor is one to the leaders in this very specialized area of oncology, yet he took over an hour with me to explain everything to me. He is a real asset to City of Hope, and I couldn't be happier that he is now managing my condition. If any further intervention is required, I am comforted to know that Dr. Tseng will be there for me. Cancer is terrifying, not knowing what's really happening is worse! Thank you, Dr. Tseng.
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April 2024 by Reggie Cervantes
The intake process is very difficult and the nurse who calls for intake just leaves messages with the general switchboard number instead of a direct number.
This shows unprofessional and uncaring attitude when returning the call because they can’t reach her either and just reschedule.
Whether it’s a phone issue on their part or just lack of caring or lack of wanting to resolve an internal issue leaves me with a feeling they don’t care.
Then to add insult to injury they connected me to a satisfaction survey that drops the call when you complete the survey.
Left me feeling like they DONT CARE.
I’m a patient in Lancaster and they don’t treat their patients with such indifference and lack of empathy.
