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February 2024 by THET NAING
Reasonable price and various things there.
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February 2024 by Ana Mendoza
People very helpful and friendly. Thank you
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February 2024 by Lisa Smith
This was a mixed visit. After checking online to make sure they had what I was looking for was in stock I headed to the location to pick up my gimble. They have plenty of parking and I was greeted when I entered and asked what I was looking for so he could help me get to the area where my product was. After searching high and low I was unable to find what I came for. I went to the cashier asking if maybe it was behind the counter. The gentleman looked and checked the floor and returned to tell me I should go to the Pasadena store because he couldn’t find the one at his store. He then told me that I could ask someone else at this location but they won’t find it. Feeling a bit frustrated I asked to speak to a manager. Sebastian came to the rescue. I explained my problem and frustration. Sebastian asked me to give him a minute to look and within minutes there he was with my gimble in hand. He rang me up and was very helpful, professional, and kind. Ten out of ten recommend getting help from Sebastian. Went back to return our opal ice maker and it was a total nightmare. Erwin was nice and helpful but the greeter at the door SUCKS! I hate this new service they stop you at the door and interrogate you about where you’re going and if you try to just walk in without anybody addressing you, you can forget that they stop you and question you this is very intrusive and it almost makes me not want to shop in the store at Best Buy 10 out of 10 does not recommend please change this policy immediately it sucks and the people greeting at the door are extremely rude. Major power tripping.
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February 2024 by Richard G
Great customer service and clean store
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February 2024 by K5 HOSS
WORST customer service. No wonder it is so slow here. Waiting for cell phone help for 20 min after being told he will help after he finishes with a customer, employee walks away to help cashiers with no line. Then asks if I still need help after I practically follow him to cashier. Manager says that standard protocol modeled after Apple. What a great store.
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February 2024 by Francisco Compean
Great to see appliances and other things in person. Good selection of tech needs. You can also see if items are in stock before you go in store by using the app.
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February 2024 by Alicia Carrillo
Sales person and the geek squad guy were very helpful.
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February 2024 by Kelvin Parker
They do not provide the same level of service to minority customers.
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February 2024 by Maurice Valle
dead store, very low vaccume deals or inventory
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February 2024 by Super Tony
Liked the service here
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January 2024 by Oyen
Damn william is having a bad day on christmas eve. Did not even offer a bag with my $200 dollar purchase LOL. Zero customer service
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January 2024 by Victor Hernandez
Excellent, except that it has never been so complicated for me to make a purchase in my favorite store
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January 2024 by W.
Good & friendly.
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January 2024 by Maria Salas
Best buy has great customer service but not enough people working in the geek service area. For repairs
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December 2023 by C M
Greeted at door. They asked if we were looking for anything. I told them what phone & they told us to take a seat & they'll bring it to us. They brought 2 phones to us, one new & the other an open box for us to choose. It was so fast that we were in there less than 20 minutes.
