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July 2024 by Melissa Barry
I will simply say Rocky Lakhani is the best salesman ever. Amazing customer service:)
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July 2024 by Julio Wuence
Jason at Advantage Ford really did amazing in helping us get into our new truck! Great customer service! Thanks Jason!
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June 2024 by Suhey Cordova
Professional staff thanks to them and Edgar Rico for helping me get some recalls done great experience very attentive to their customers
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February 2024 by Larry R Cude
It is no longer Advantage Ford. It is now Envision Motors. Although they are still working to get everything up to speed with the new owners, my time there in service meets with my approval. Also since there hasn't been a Ford dealership in Pasadena for at least 10 years so Envision is now the only place I can go to get service.
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January 2024 by Makiko van Haaster
I am so disappointed with the new ownership. We have a 2014 Explorer and have been taking it here to be serviced for almost 10 years and it was always well taken care of.Yesterday I took the car in for a new battery and someone scuffed the passenger side door. I didn’t notice it until today and when I called to ask them if they could buff or polish it out they said there was no way I could prove they caused the damage.There is no way I will ever take my car here for service again. They are not honest and don’t treat their customers respectfully.
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October 2023 by Enrico P.
I live in Arcadia. For many years, I've been taking my vehicles to Advantage Ford in Duarte for service. I've always been satisfied with the service there and the service representatives as well. I just learned that the dealership has changed owners and is now Envision Motors. Many times with ownership changes comes many other changes which aren't always favorable. I guess time will tell as to whether the changes under the new ownership are favorable or not. I hope as a result of this new ownership change that many there will not lose their positions. I really hope some of the services such as free shuttle service to your home or work while your vehicle is being serviced does not go away. Actually that service is one of the main reasons I've had my vehicles serviced at Advantage Ford. If that service goes away, I will likely have to consider a new place to have my vehicle serviced.
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September 2023 by Justin E.
I happened to be in Monrovia when my skid plate came loose and was dragging below my car. I had recently had an oil leak repaired at another dealership a few weeks ago. I pulled into the service center for the first time around 12:30pm on a weekday. I was helped by Marco who was very nice and said a lot of the staff were at lunch if I could leave the car. I told him I was just passing through and couldn't wait too long. He said he would look at it and see what he can do. I waited not even 15 min and he pulled my car up with the skid plate bolted back in. After a rough day, this was the best news I could get. Thank you Marco! First time a dealership surprised me with over the top service!
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August 2023 by Yep It's me
Absolutely outstanding service. Very professional service staff. Won't go anyplace else
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August 2023 by A G.
15 days later and I am still waiting for the "service adviser" to return my call or text, the advice asked me to the t his personal cell phone, my VIN follow by my full name and my address, I did texted him to speed up the process but nothing yet. I don't want to get anyone in trouble but I need my recall done before smoke test.
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July 2023 by Jon Oliver
This is a busy service center and I've found the service advisors to be both competent and professional. I worked with Polo, who communicates in a straight forward, easy to understand manner... My repair went smoothly and I received my Expedition when promised. Thanks you, great job!Services: General repairs & maintenance
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July 2023 by Joseph Lee
They've helped me out for a few recalls when other dealerships wanted me to leave the car for weeks.
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May 2023 by Tigran B.
I got My Transit 350 Yesterday From HereThe Workers Were awesome and so helpful Rocky Lakhani and Zareh Chiranian Helped MeThey were so nice and Showed Me everything that I need to know about the VanThank You Guys so much
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May 2023 by Chad Imler
Service was good, friendly staff, and good service.
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May 2023 by Bob Betz
My experience was fair hard to get the service writer on the phone when I picked up my car there was dog hair in my truck
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February 2023 by Pam
This place meets all the needs for my work car and van. 5*
