Envision Ford Lincoln of Duarte (Formerly Advantage Ford Lincoln) is located off the 210 freeway just east of Pasadena and offers great deals and award-winning service. The dealership is a 16-time President's Award Winner, which only a few dealers who provide the very highest levels of customer satisfaction receive each year. Customers praise the friendly and helpful staff, clear communication, and thorough service, including car washes upon completion. While one customer experienced some frustration with the finance process taking longer than expected, overall, reviewers express their satisfaction with the dealership's service and the purchasing experience. The dealership has also made the recall repair process smooth for customers. With its great deals, knowledgeable staff, and commitment to customer satisfaction, it's no wonder customers love Envision Ford Lincoln of Duarte.
An hour oil change took 3 1/2+ hours due to everyone being out for lunch. A rotating lunch break would prevent customers having to wait 3-4 hours for a basic service.
August 2024
Top notch service repair by Frankie! Highly recommend him for your service needs he will take care of you!
August 2024
I had recall campaigns on two of my Ford vehicles & I was hesitant on having recall repairs done on my cars. First time ever doing a recall, Edgar Rico explained the process. Envision Ford Lincoln of Duarte made the process fairly smooth. About fair customer service, somewhat knowledge service advisor.
