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February 2024 by Larry W.
Wait times is terrible. This bank have cut down bank tellers to one and have long line of customers waiting to be taking care of. It is even difficult to get a personnel to deal with CDs and wire transfers.
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December 2023 by Alejandro Cruz (Gohansayan)
The treatment they offered us here was the best. I recommend it. They deserve more stars but no, thank you again for your help, Hector.
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December 2023 by J M.
Employees are very nice. Branch seems improved and all employees welcome you with a smile. Love coming to this place.
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December 2022 by Odalys D.
The supervisor (basically females) never help their workers on the teller sections, it creates a long line and wait.
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October 2022 by Steve S.
There's always a long line no matter what time you come, they need to hire more tellers.
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September 2022 by Google user
UPDATE STORE HOURS ONLINE!!!!!!!!!!!!!!!!!!!!! This store does NOT close at 6 they close at 5pm during the week!!!!!!!!!!!! It’s annoying and a waste of time to drive way over there only to see it closed!!
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July 2022 by Maribel C.
They always have like 2 tellers and supervisor should jump in help instead of just looking and act like they are busy.
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June 2022 by Anthony M.
If I could give no stars I would..Always 4 tellers in rear of glass chopping it up n 1 teller working helping the customers with a line 5 or more customers.. dont the employees know that us customers can see them talking and laughing while we're waiting??No customer service skills here..
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June 2022 by Efrain A.
9 people in line and just 2 tellers on duty.2 other employees behind the window acting like they are busy
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February 2022 by k
UPDATE STORE HOURS ONLINE!!!!!!!!!!!!!!!!!!!!! This store does NOT close at 6 they close at 5pm during the week!!!!!!!!!!!! It’s annoying and a waste of time to drive way over there only to see it closed!!
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February 2022 by Delilah R.
Thank you Downey Wells Fargo for always being so dependable what else would I expect when I need to withdrawal from my bank that I've been with for 15 years
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October 2021 by George M.
Went in yesterday, they had people call off and didn't have enough staff to help. Came back today and got the same story about being short staffed.
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July 2021 by EA D.
This bank is terrible! Always closes early like 4:45, had only one teller today. The Security Guard turned people away telling them the manager don't work as a teller to help people that's not his/her job! So unprofessional and ridiculous. How does this branch manager still have a job! The district / regional or area manager needs to get fired as well....how does one let a branch go undermanned like that....this is a huge risk factor. I'd rather it close then put the only loyal employee at risk. And that security guard, should stay in his observant lane....him issuing statements on behalf of Wells Fargo May get folks that bank with them upset with his loose lips. All bad !!!
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June 2021 by Abby G.
( Saturday 6/26/21) I came in today a little before 11 am and the line was pretty long. There was only one teller and at the other window was apparently the branch manager. Both were pretty decently fast and i could tell they felt overwhelmed, my issue was that at one point the manager came out of her window to talk to the folks in line- she thanked us for our patience but then proceeded to tell us that 3 of her tellers "quit on her on Tuesday" "to please have patience with the current teller b/c she was the only teller they had and that if she calls out sick they have to close the store." Like what?!! Please don't go around telling us that your 3 staff quit on you, it makes your store and your management seem like a hot mess!! Just some advice just say "thank you for your patience we are understaffed at the moment but we appreciate your business and will get to you as soon as possible" there, that simple! My god are all the Wells Fargo's in Downey incompetent! Is this an issue with the district manager??Seriously the other store on Firestone next to Porto's is just as awful. I'm going to have to go to another city. Waited more than 25 minutes in line only for the manager, who's the one who attended me, to tell me she had no information on the question I had regarding my Line of Credit and she could not help me, she just directed me to some 1800- number. Seriously just hire some people- hire bilingual people- and get your sh*t together. The line was crazy long outside when I left and I heard the manager tell their security guard not to let anymore ppl get in line. Not coming here anymore btw and not going to the other Downey store either
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January 2021 by Lorena Espinoza
Not open on Saturday at the times listed, very disappointed because other banks are.
