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February 2024 by Alfred E.
Make u wait for 10 hours to get ur own money. Worst bank ever.. long lines and one employee working at a time. Who's the manager in this branch.
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February 2024 by Ruben Mar
This is the on branch that takes long to service it’s customers. They have 6 people walking around and one teller open and the one that is open is having a personal conversation with no regard to everyone waiting in line
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January 2024 by JORGE A VEGA ESTRADA
THE OFFICE IS VERY GOOD, CLEAN AND THE EMPLOYEES ARE VERY FRIENDLY, BUT THE BAD THING IS THAT THERE ARE FEW EMPLOYEES AT THE WINDOWS
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September 2023 by Julio Bobadilla
No body helping, the customer service VERY BAD
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February 2023 by Irene H.
Don't come here! Someone used this branch location to take out money from my Calworks! Did a fake card and everything. I can see why with all the bad reviews. Filed a police report hope they got it on camera.
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January 2023 by Melody M.
Dang. I'm not one to complain. The workers, very sweet. Not fast, but sweet. Which is cool right. But 1 teller with 8 people in line is baddd. And there's workers behind her laughing and joking. Every few min the line is growing. The least that could be done is acknowledge the people waiting. Maybe "I'll be right with you, someone else will be opening up shortly." Something along those lines. If they have a customer that is very time consuming, you need to open another teller window. If there was a chance of opening an account, it has been blown because this happens everytime.
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November 2022 by Spike Taylor
Great customer service from Marcia. She went above and beyond, thank you.
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June 2022 by Sergio L.
Wish I can give 0 stars. Worst wait times out of all banks I've ever used. 2 tellers and they don't know what they are doing. This is the only bank I've been to where the branch manager stays on her butt and doesn't help out a single soul. Horrible management. Can't wait to get a new bank.
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April 2022 by Cynthia Mendoza
Horrible customer service. No greeting just "do you have an appointment? ...bc we're by appointment only".A "good morning" to start, would have been nice. Rudeness at its finest.
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January 2022 by Diana Gomez
Opened account for a bonus, I met all of the qualifications. Bonus was not honored due to having another bonus account within the last 24 months. I had asked banker before opening account if I was eligible for another bonus eventhough I previously had one, banker said yes. Banker was new and she was guided by a more experienced anger and she even said yes, you are eligible. At the end the bonus was not honored, bankers are not knowledgeable of bank policy regarding bonus accounts, how can you trust them to open bank accounts. Go to another bank institution, bankers at US Bank are incompetent.
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December 2021 by Linda Hernandez
If you don't mind waiting come here. Super slow service
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September 2021 by Oscar Martinez
(Translated by Google) Very slow staff is a very large branch to have only 3 employees(Original)Muy lento el personal es una sucursal muy grande para tener solo 3 empleados
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August 2021 by Ojeda J.
Came to close an account Open an account and do a deposit Was told couldn't be helped then they realized they could help me. Even though I found out stuff I didn't really agree with they did an amazing job helping me out and exposing it al! Thanks a lot ladies my wife and I really appreciate you!!! Long time needed to get this done and they went above and beyond gracias!!!!
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August 2021 by Aleta P.
I wait Sooooo long in line for a teller! Sometimes there is 1 teller open and about 12 people waiting. This is every time I am at the bank!
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April 2021 by Domo L.
I wish I can give this location ZERO stars. Although I don't like playing the race card but if the shoe fits it MUST be worn. I went to this location to make a withdrawal from my account. I can honestly say I looked pretty worn because I just finished a work out so I wasn't my best but that shouldn't matter. I gave the teller my information and my identification card for this withdrawal. The teller opened up my account and her eyes kinda got big because I take she couldn't believe a BLACK person can have this much money in her account. Next thing I know she starts asking me questions about where the money came from and is my address valid and etc. I felt like it was a interrogation and I started getting upset so I decided to just end the transaction because she claimed the funds have to be verified. I'm confused they were electronically deposited and it was already verified so at that point I knew she had a problem and I just wanted to leave and not cuss the lady out and make a scene. I call the 24 hr bank line to get information about this deposit and why I was questioned so hard at this location. I wanted to make sure the deposit was legit and that it wasn't any issues. While on the phone the phone teller informs me that my account has been placed on a hold for fraudulent activity. Now I am pissed and was told I should speak to someone name Cindy. I requested to speak but was told by the teller after checking with Cindy that she told her to inform me "she is too busy to take your call". What the hell your too business to discuss my account. Come to find out Cindy is the branch manager at this location and she put in a fraud alert and hold on my account and is the only person who can lift it. I have NEVER in my life dealt with this type of discrimination from a bank I have been a member of since 2007. I am completely upset that she made me out to be some kind of criminal that needs to be investigated all because I didn't want to answer questions about my personal business pertaining to a deposit in my account. I felt completely violated and I am ANGRY. I have reached out to my family attorney and I will be contacting corporate on this branch manager and the teller because I definitely feel if I wasn't black with that amount of money I would have never been interrogated like that. I am a business women, a American Express Card holder, over 750 credit score, and a investor in stocks. I save my money and take pride into making sure I am able to take care of myself and family without any government assistance (because I'm sure that what they think). I don't appreciate the treatment I received and I won't stop coming for this branch location until some accountability is taken. I will DEFINITELY be in that branch bright and early Monday morning to speak to the branch manager who was too busy to take my call. I will let her know EVERYTHING that was on my mind that day and let her and that teller know they are racist and discriminate against ppl who they feel don't have a certain look. We all heard the saying don't judge a book by the cover. Shame on you US BANK DOWNEY.
