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February 2024 by Vinnie B.
They Don't answer their phones. Their hours are Wrong! Says 9pm on yelp. Door says 8pm . Update your Yelp page Staples. If your employees gave a crap, they might answer the phone so I wouldn't of drove here for nothing. I'm sure this place will be going out of business soon.
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February 2024 by Jocelyn P.
Employees in the printing services are extremely rude. One of the employees ignored me and helped the person after me. I had to verbally let her know I was first even though she clearly had seen. Stay away from this location
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February 2024 by Maricela Estevez
The service is really bad to return the Amazon
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February 2024 by Kina B.
If I could give this business zero stars I would. I walked around this store for almost an hour looking for label maker for my mother and other items I needed. If it wasn't something for my mother I would had walked out, Employees and customers stared at me and yet not one employee walked to me to see if I needed assistance. Checking out the employee asks if I need assistance? I told him no since I was inside this store with a basket full of items so I can put them in my vehicle as well. My first and last time coming into this Staples. Customer Service is an all-time low.
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December 2023 by D Berg
Great employees who helped, made great suggestions and found appropriate discount.
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December 2023 by Patty Alba
I needed ink for my printer. Staples hooked me up so I could spend my weekend making copies of my In-Service project for school. If you need office/school supplies, Staples has what you NEED!
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November 2023 by Tori H.
Went to get one of my boards laminated. Don't usually come to this particular staples BUT it was closer to the location I was at (my home staples in the Atlantic one) went straight to the print station. One of the employees was trying to charge me $21.00 for a lamination job I know for a facts is always $14.00 or less. She was trying to charge me lamination and mounting, never have I been charged for mounting. Fortunately the supervisor came explained to the young lady and took over the transaction, the correct total was $6.60. They didn't have same day service available (no one was available to laminate) so I my item was not available til the next day after 12pm. They sent text updates; really convenient. Final product was great.
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October 2023 by Karen J.
I visited staples after receiving an email that my print order was ready for pick up. When i arrived to the print and copy station the employee working on 10/15/2023 in the evening provided TERRIBLE CUSTOMER SERVICE. I greeted myself he asked for a name after a few minutes of him looking he asked if its under another name i asked if my order would help his response was "nah i don't need that" he then takes a call and tries looking for my order again. He asked what i was picking up and after another long wait he asked for my order number and looked in the same place and magically found it. Im not sure what his deal was but he purposely wasted my time and was rude about it. He Didn't even say thank you when handing me the receipt. Get it together Staples customer service in the print and copy department is lacking. Same day 10/15/2023 I purchased an office chair Employee CRUZ was great!! He really turned the horrible experience i had in the print and copy station around. CRUZ asked very detailed questions to find the best chair for me and showed me different options of chairs. He even took the time to mention and explain the furniture protection that I purchased.
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July 2023 by Daquavion S.
I had to wait a whopping 55 minutes and 33 seconds. When I came inside everyone's mom and their mom was in there. They didn't even have staples. I went to use the printer and it was too difficult. I accidentally punched and destroyed the motherboard on the computer and they made me pay for it... I came to print things and I got no help from any employee. I was SHOUTING their names and no response. The big D will not be coming back.
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July 2023 by Sascha Zepeda
Tall Derek gave me great customer service when helping me recycle my computer. Super helpful!
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June 2023 by Mehls C.
Came in for passport photos and was helped by Jason. Honestly the best costumer service I have ever had in Staples. He went above and beyond. He was very friendly, patient and helpful in helping us with the passport photos. Thank you Jason !
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June 2023 by Dana Forest S.
The young people working at the printing and photocopy area are very nice, helpful and professional.
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May 2023 by Janak Vanani
Wow very good for electronics, electrical items purchase and view personally. Representative will give you in details information of every items. Also provides very good after sell services too. Also you will get office useful all items, furniture too. I personally recommend this shop.
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May 2023 by Rosamaria Jirano
Staples in city of Downey have no competition in customer service, equipments, products, and friendly atmosphere.
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March 2023 by Erick A.
Went to this store to get a simple enlargement and laminating of a chart. To begin with, in spite of being the only customer in line the woman had to tell the guy to help me even though he could clearly see I was standing there alone. Then his while demeanor was one of just being bothered to help me. Then, he couldn't figure out how to do the simple request. He even asked for my personal cell phone so he could look at the file I sent. Mind you, I had just hd one made at Office Depot but thought Staples would be the same. Boy was I wrong. I ended up going back to Office Depot and they got it done in less than 10 mims. Staples need to train their people better and give them a class on customer service.