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May 2022 by Manuel Perez
Great footwear.
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January 2022 by Roxana Gutierrez
My boyfriend spend 416$ at this store, and got me a pair of vegan docs (199.99) for Christmas, they unfortunately fit me small. My boyfriend lost the reciept but we had the card we used. We tried calling this location but no one answered so we went in person and told the girl that we wanted exchange for a bigger size and that we lost our reciept. She proceeded to check the shoes and then she gave me a new size to try on, after all this .. I say okay I want an exchange for this size. And she says oh we unfortunately can't do it and I said why and she said that's our policy. I explained to her that I called another store ( brea mall) and the worker said we can get an exchange for equal value. All she said was that all stores are different. It was such an Inconvenience to have to go to a store that I did not buy the shoes from but Jose from Brea mall was able to exchange these shoes I recommend you don't shop here as the two girls did not do anything to try to help me as a customer they showed no empathy and pointed at there return policy. I definitely will not be coming back to this location!
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December 2021 by Neza#16 Flores
Good footwear
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January 2021 by Chris H
Purchased wife's shoes at Montebello location and had to exchange size; Montebello didn't have the size she needed but the Downey location did. Both locations arranged the exchange and everything was seemless. Great prices and service.
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February 2019 by Potatoe08
Good selection of shoes. They always have clearance shoes if you are looking for deals. Just be aware that it gets crowded at times
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January 2019 by Debbie Dotson
Ok. I'm always finding good deals. Usually just by luck.😊
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August 2018 by Mariano Perez
Great place to buy shoes and excellent management...
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January 2018 by Yesenia R.
RAUL should be fired. Most horrible service I ever had in my life. Told me shoes weren't available in the state then claimed they were available in Norwalk. Sent me to pick up my shoes to exchange but didn't give me the shoes and just gave me store credit without informing me. Train your workers better.
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December 2017 by Pedro Silva
Workers are very greedy and slow. They always give you the display shoe never a fresh pair.
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February 2016 by dalia iniguez
They sold me a pair of damaged shoes i noticed once i got in my car checked them out. Went back told them i wanted my money back they said only exchanges or store credit but i felt that was unfair because the shoes were damaged. Ladyhad to order a new pair Had to wait a week for them to come to the store the process sucked because the lady was so rude to me the whole time
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December 2013 by kevin ochoa
Awesome place just to packed lol!
