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November 2023 by Emily M.
LISA B. you could not make it any clearer that you don't care about your job! Instead of being on your cell phone talking 11/17/23 @ 10:53 AM you should be helping people check out. I kept calling you over to help me with a message that would pop up on screen but you're too busy on the phone! There's people that actually want to work. Shame on you. You're a grown woman too, do better.
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October 2023 by Ingrid S.
I went shopping for 1 item. I approached an employee and asked what isle the crystal light was and she wasn't sure so we walked up to the self check out was at and she asked 2 workers there at the time. One lady looked and walked away, the lady that was helping me disappeared so I looked at the gentleman he lifted his shoulders I asked him I'm looking for the crystal light he looked at me like k was crazy. He said I'll send someone to that isle, mind me I have no clue where it was at. That's poor and bad customer service as of these days there is no more good customer service. I decided to leave crossed the lady that had walked away looked at me didn't ask did you find what you were looking for and she just turned away. SMH I will never return there to shop. So sad !!!! These employees need training I'm customer service and know the store like the back of there hands.
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September 2023 by Paul L.
So Ralph's and Starbucks open at 5 AM, but I show up at 5:55 AM and nobody showed up for the Starbucks side. This is very unprofessional. You would think that a corporation or a company like this would have their employees be on time or have extra employees that know how to make coffee this is one of the worst experiences I've ever had at the store. The store manager needs to follow up on this.
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September 2023 by Lisa Shirk
Pharmacist is kind and helpful Pharmacy is never crowded
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September 2023 by Christina D.
No cashiers and only self check out! If I wanted to work on my day off I would! This is ridiculous! I had about 50 items and it was beyond frustrating to have to do it myself! This was about 7:30am. There were a lot of people this early. You could see the look at frustration on every customer doing it themselves. Self check out is great for less than 5 items. The prices at Ralph's are not cheap! We go to Ralph's to get quality service, groceries and people who bag it for you! If I wanted to do it myself and pay less I would go to Walmart. This is why people are choosing target pick up! Convenience! Dear Ralph's please don't cheapen yourself and cut corners! This is a perfect way to lose customers!
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June 2023 by Paquita E.
Always great produce and selection. Seafood should be better quality. I like the baked chicken with no salt.
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April 2023 by Kevin B.
I have shopped at this Ralphs location a few times. I stopped here not long ago vising a friend and it was ok. They have every isle organized. Produce ils is nice and i ordered some cooked food in the deli area. It taste alot better than some areas. NIce employees and good store. Always a pleasure to visit.
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November 2022 by Yaneli F.
Came here with my mom and younger sister today between 10:30 pm and 11:30 pm. I have NEVER had any issues at any other Ralph's or any other store until tonight. They had a Racist employee monitoring the self check out section that looked us up and down because we are Latinx and immediately took the scanner and checked everything out for us. Even the couple next to us turned and observed what happened. I was in complete shock. Racially profiling someone at a store is ridiculous and outright racist. Do not come here if you're Latinx.
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November 2022 by Luisa J.
I don't come here often, & this one star is for the slightly older Mexican lady at the self checkout. I don't know what I ever did to you her, but every time I would approach her calmly to retrieve a bag that I have paid for. She acts rude, like she doesn't see me, yet I say hi to her because I was raised to have some manners & be proper. She would just give me a disgusting look & that attitude like she doesn't ever want to give me a bag like I'm stealing it or it's coming out of her paycheck. Every time I would say thank you & she looks says nothing at me & acts like I'm not there. Just because I'm Asian & tiny & not your own kind, you don't get to disrespect me.
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October 2022 by Victor Flores
Great service
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August 2022 by Dana Forest S.
The frustrated cop strikes again! Two of the last three times I have shopped at the Downey Ralph's I have checked out using the self checkout. Both times I have been subjected to the humiliating, upsetting, inhospitable and unprofessional up and down sneaky looks and distrustful glances of a male clerk with close cut on the sides, black hair, baggy and drooping trousers...who obviously is a frustrated policeman...he looks at my hands while I'm scanning items, my messenger bag, my pockets, my shoes, my shirt, Everywhere! Dude, you're in a professional environment, you're not on some street corner. If you can't conduct your job responsibilities without making cash paying customers like me feel uncomfortable, watched like we're in a prison yard, as though we're all thieving criminals and untrustworthy louts, you need to find a more suitable line of work.
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August 2022 by Lora Y.
the cashier was so rude just because my credit card got declined and I had to use another card. It is surprising how a business like Ralph's do not appreciate business from a customer. will never go back here.
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August 2022 by Cheryl W.
This review is for the pharmacy in this Ralphs store. The staff here are very knowledgeable, helpful, and friendly. They go out of their way to make sure the medicines you need are available for you. I pick up prescriptions there for two people, and they will check to see if any of their medicines need to be renewed by their doctors. They will call the doctor to get these drugs approved for dispensing. They also remember you, even though they have many people who fill their prescriptions there. I highly recommend this pharmacy if you're looking for a place to get your prescriptions filled.
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May 2022 by Efim M.
Great service have been coming here since they closed the one in pico and I love it. Always have a great time shopping here
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May 2022 by Josh S.
I been living in Downey my whole life and i given this place many chances but this is the last straw, Do not go here, you have a 50/50 Chance of buying ROTTEN FOOD!!!!
