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November 2024 by Nikki Y.
do not waste your time here!!!!!!!!! dont waste your time calling here!!!!!!!!!! absolutely the worst customer service i have ever received. walk in and everyone is hanging around doing jack shit. call and get hung up on numerous times. call for the 5th time and get transferred to every department but the one i need!!!! absolute waste of time. get employees who actually want to work!!!!
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August 2024 by Louie Ortiz
If you look for help every employee is running away from you.
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August 2024 by Shay A.
Went here today for the first time....had to go twice today actually...went in to buy some mulch and I was pleasantly surprised...the employees are very nice and they have a ton of products you just don't see at the other locations in the surrounding area...they actually have the best garden center IMO....but yeah this will be my new location
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August 2024 by Katherine B.
So my husband came in and bought a few things and honestly he never had an issue. But when paying with the cashier MARIA told him he was trying to be smart and mixing the lumber. Which honestly he did not understand her, since he said he got all his wood in the same place and she said that it's a different price. Then why is it in the same section. We understand wood comes in different prices, but everything we got was literally in the same place and looked the same. Someone stocked them incorrectly. He said okay I'll leave the wood here since it's a big deal and was their mistake. She said no to put it back because it's not her job and she did not get paid to move the wood back. Lol He ended up paying for it, but like I said it's not a big deal. But the attitude was so unnecessary towards my husband and her smart ass mouth as well. Next time I'll mop Maria around the floor :) As a place of service having the best attitude and being NICE should be the main goal. If you're having a bad day leave it out your work place and remember you are there to be helpful not to be rude to paying customers.
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July 2024 by Isaac B.
I'm not even gonna write a full review about this location . I'm just going state the word PATHETIC !!!!!
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July 2024 by Daisy G.
Outstanding service! Priscilla went above and beyond to assist us with the purchase of our washer and dryer, providing attentive guidance every step of the way. She also made sure to inform us of the promotional sale, adding even more value to our purchase. Couldn't be happier with the overall experience.
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July 2024 by Betty M.
My son was assisted by a very outstanding worker who really helped him a lot we need more workers like Brandon. Thank you for your support,service, kindness
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June 2023 by Tony Louis
Special fasteners drawers are a total mess. Never can find anything in that cabinet. They allow everyone to get into it and they never put items back where they found them. Not worth my time coming here. Better fasteners department at Lowe's or Ace hardware.
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April 2023 by terry k.
Oh where to begin... first they told me item wasn't in stock but truth was they were too lazy to go look for it because I walked out and ordered it curbside and it was available. Once I got home and opened the fridge i found it was broken so I go to make an exchange and the cashier is the same person who curbside my pick up which I don't doubt he broke it probably when taking it down because he had a guilty face on him. But none of this even mattered I was ok I just wanted my fridge the last straw though was when he said there was one in stock but not sure if it was there so to go look for it. Excuse me what?!?! Go look for it???? How is that my job? Nope REFUND I'll buy my fridge elsewhere. I won't even write his name on here but cmon man get better customer service this is unacceptable.
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March 2023 by Edwin D.
Extremely poor customer service. Won prize today. From their promotion. That was hosted in their parking lot. Went to customer service claim the prize. Only to met by condescending attitude. From Sam. Who acted like I made they story up. Also couldn't comprehend that I won the prize from their own promotion. 20 minutes later. Light build went on in her head and found the prize.
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March 2023 by Lilly T.
I've been going to this store for 5 years now and the horrible customer service is continuously worsening over time. In many occasions I've had to ask multiple people for help, and have been kept waiting in aisles for as long as 20 minutes while employees just hang around joking and being unprofessional and vulgar.Last night, I called to speak to someone in customer service about a party they had in inventory for my dryer. I asked a basic question about a belt, and the response I got was, "We're not experts - we just sell the parts." I said okay and asked to speak to someone on the floor that could help me and I got this response: "I just told you. We don't know about the parts. We just sell them." I asked to be transferred anyway because I was hoping that the second person I'd come into contact would be able to answer my question. Well, that didn't happen. I instead was disconnected. I guess she really didn't want me to bother her coworker with my stupid questions about a product they sell.I'd normally just take my business elsewhere but I recently had a baby and my husband became disabled, within a span of 3 months, so I tolerate this kind of bs for the sake of getting my items and rushing back home. I've had to learn about stuff as I became an assistant and caregiver and I do the driving now as well, so it's an understatement to say that it's frustrating to constantly encounter this type of behavior from their employees. A few questions that come into mind are whether or not corporate or regional directors/managers are aware and whether or not they care to implement change. It's as if these employees don't fear the consequences of their performance, and the consumer, the driving force behind the company's success, is the one being cheated. I think this was the final straw for me. When we rely on the expertise of "knowledgeable" employees to get stuff done at home and we are treated like this over and over, dismissed and talked down to, we have to show management why we are taking our business elsewhere. After reading some of these other comments, I realize that I'm not being overly sensitive. The culture of the store is to behave as ghetto and rude as you want and the customer has to take it.
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February 2023 by Christian R.
Mark Huard from the paint section department 24 was absolutely amazing. He was so friendly, had so much knowledge, and actually spent his time on explaining the answers to the questions I had. I never ever leave reviews. But Mark definitely deserved recognition for this. You guys have an amazing team player on board! Will be posting this review on Google, Yelp, and The Home Depot Survey.
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February 2023 by Jessica D.
Was at the store early this afternoon and paid for things in the garden department. Came across this unhappy and miserable looking girl, "Destiny" (destined to be a fake a** bee with her fake as nails and ish) at the register who was rude to me and my husband upon leaving. I don't want to get into it because I don't have time for trash but it would be nice to come across knowledgeable and respectful employees there. Been going there for years and it's always the chicks who work there all made up and fake nails and lashes and ish who have attitude and walk around with a stick up their a***
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October 2022 by Arvin I.
Im in need of lumber cutting. Abraham was so helpful and patient as i have no idea about cutting lumbers. Appreciate the help.
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October 2022 by Paul L.
I was previously there a couple days ago to go buy some household cleaning chemicals and I happen to see two patio umbrellas in the front entrance and they were on sale because they were the display model and last ones decided to buy them both with the help of John and older, very, very kind gentleman who assisted us very well, and then, when it was time to load them up a young man, by the name of Uri was a great excellent young professionals that help me every way possible to load it into my vehicle. I really appreciate them both very very much.
