-
March 2024 by Maveline F.
PetSmart has become my go to grooming location for my Coco which is why I recommended my roommate to take her fur baby to them. The staff is always super friendly and nice to my dog which is awesome because he does get a little nervous every time he goes for his pamper time. I love how they leave his little face looking all the time and I can tell they are very gentle with him. Today we took Bella for her first puppy trimming and they left her super fluffy and smelling amazing! Thank you Nataly for making our fur babies look so cute. I'm sure you can tell in their face they're happy pup customers
-
February 2024 by Jess M.
I wouldn't recommend this location. Groomers are rude and unprofessional. I don't trust my pups with them. There's only groomer that is patient and does a decent job.
-
February 2024 by Amber Gonzalez
I had a bad experience here 5 years ago. I decided to try again last year and have been taking my two pups to get bathed here. On 2/12/24 I dropped my dog off at 1:30 pm for a bath. Around 4:30 I called to check up on him since it's been a long time. I was told another 45 minutes. I asked if he was even bathed and they said yes. I decided to go pick him up because 3 hours was enough time for him to be there for just a bath. I got there around 5 and when they brought him out to me he wasn't even bathed. So for 3 and a half hours my dog was sitting in a kennel. I was extremely pissed. I voiced to one groomer how frustrating this is and I wish they would have called me to get him sooner. He was assigned to the groomer Elidia. Never again will I give this store another try.
-
February 2024 by Claudia Corleto
Friendly staff glad to have the store close to us
-
January 2024 by Johanna S.
Called the store looking to schedule a grooming appointment for my pup. They were able to accommodate me same day. Nataly took my pup in and her customer service was stellar! From the moment I walked in to drop her off to when I picked my pup up, she was so friendly and helpful. Definitely worth taking my pup back for another groom is appointment.
-
January 2024 by Eddie Ivàn
Every time I go to buy something for my pet I find it.!
-
January 2024 by Luis A
The staff was always very kind and helpful. Normally has what I need in stock
-
December 2023 by Justin R.
This establishment has locked restrooms, probably for good reasons. Employees are required to open the restrooms but they won't help, nor do they care to help.
-
December 2023 by Daniela Bernes
Great service, and plenty of items for my dogs, and cat!
-
December 2023 by J O.
Witnessed a dog attack inside the store 12/5/2023 around 7pm. Maybe it's time to update store policy on certain breed sizes requiring proper harness training and handling by the owners, especially if you know that your dog has a particular temperament around smaller dogs and/or children. No one should have to witness an attack due to irresponsible dog handling. It was never an issue until it became one and I hope the associates receive proper safety training for events like this and a break because that was scary and I feel for everyone in the store today who witnessed it especially the Owner and her dog. Won't be walking into this store anytime soon.
-
November 2023 by CAPAZ DESIGNS & PRINTING
You always get greeted. They have amazing stock and options. I like "drive up" a lot. Saves me time.
-
November 2023 by Yvette A. Garcia
I took my dog, Bella to be groomed on Friday. She has a history of seizures and I let the groomer know that she does not like her nails trimmed with the grinder or cut and to not worry about it if she could not clip her nails. Even though she was an express wash, she was done in less than 30 minutes. That's kind of too quick! When I picked up my dog thegroomer said she muzzled my dog to do her nails. A dog who has a history of seizures! It bothered me that my concern was ignored. The groomer also said my dog's nail veins are long and my dog's paws seemed uncomfortable afterwards. I've taken my dog to Petsmart in Whittier before. I think I'll stick with that store as it seems they care about dogs much better or have my dog groomed by a mobile groomer. I have seen the groomers at the Downey location become impatient with dogs too. Never again!
-
November 2023 by Michael Alva
Check out was great,bought item and was treated like a star.thank you.
-
November 2023 by Guy Jacques
Great store but out of alot of things wamp wamp
-
November 2023 by Nieko F.
Okay store, has a good supply selection, yet the employees haven't have a clue about anything especially their reptiles.
