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January 2024 by Johanna S.
Called the store looking to schedule a grooming appointment for my pup. They were able to accommodate me same day. Nataly took my pup in and her customer service was stellar! From the moment I walked in to drop her off to when I picked my pup up, she was so friendly and helpful. Definitely worth taking my pup back for another groom is appointment.
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December 2023 by Justin R.
This establishment has locked restrooms, probably for good reasons. Employees are required to open the restrooms but they won't help, nor do they care to help.
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December 2023 by J O.
Witnessed a dog attack inside the store 12/5/2023 around 7pm. Maybe it's time to update store policy on certain breed sizes requiring proper harness training and handling by the owners, especially if you know that your dog has a particular temperament around smaller dogs and/or children. No one should have to witness an attack due to irresponsible dog handling. It was never an issue until it became one and I hope the associates receive proper safety training for events like this and a break because that was scary and I feel for everyone in the store today who witnessed it especially the Owner and her dog. Won't be walking into this store anytime soon.
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November 2023 by Nieko F.
Okay store, has a good supply selection, yet the employees haven't have a clue about anything especially their reptiles.
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October 2023 by Hifumi T.
The groomers here clearly have no idea what they're doing. They never do all of the services you pay for, I pay extra to get certain things done and they are NEVER done. One of my dogs was severely hurt during his groom here, and they didn't mention it to me, I had to find the injury myself, and now my dog is terrified of being groomed. This place sucks, please take your fur babies elsewhere to get groomed.
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September 2023 by Michelle R.
I have been taking my dog (schnoodle) here for 3 years and never had any problems. The groomers were always very friendly, and always expressed how they liked my dog. But this last time i took my dog, everything seemed fine as always, except the next day he kept scratching and whining and his skin was turning red and I seen rashes all over his body. Then I started noticing fleas! He is severely allergic to the flea bites, so I gave him a flea bath with Dawn dish soap. There were so many fleas falling off him. The groomers name was Amanda. I called to complain and let them know the situation and the guy I spoke to was very nice and offered a partial refund or discount on next grooming session, but I never went back. I don't know if the groomer was careless on keeping a clean station, or used dirty clippers, but I know this is where he got the fleas. My dog hasn't been anywhere else but home, and the groomers.
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July 2023 by Miss Lady L
I took several times my baby Kingston from the beginning. Amanda always does an amazing job and the staff always courteous and attentive. I so recommend Petsmart at Downey
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June 2023 by Emilio M.
brought in my moms severely matted dog for a summer shave down. this was her first time so i figured she would be a little nervous but my groomer today took such good care of us!!! she was very thorough and patient with my pup. thank you alexus!!!!!
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May 2023 by maria domingo
1st booking canceled without notice but the rebooking worked perfectly well. They did a wonderful job ? Thanks.
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April 2023 by Angela T.
My review is not for the store - I would give this store 2 stars - but instead for Denise the cashier. She was the only open cashier and there were seriously 8 people in line behind me. She was cordial, pleasant and very friendly. Did I mention that she was also answering the phone? I don't know who the manager is but this young lady is a great part of your team and face for Petsmart.
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March 2023 by Jessica S.
Please be sure to verify that they WILL be doing all the services listed in their grooming package as they apparently assume that pet parents don't really want all of them and are good with not doing them. I paid $40 for them to clean ears, bathe, and knot my dogs hair. Nothing else was done. Major scam
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February 2023 by Claudia L
My dog's groomer, Natasha, is the best! Excellent service and staff.
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February 2023 by Dawnmarie F.
Went in for dog food, it's one of the only places I can get Iams for older dogs. They always have it which I'm grateful for.... My son picked up some fish for his tank as well. Great selection of fish, many on sale. Staff was very helpful collecting his new finned friends. Be sure to get on the system so you accumulate points. Saved us three dollars. Like getting a free fish. Whahoooo
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February 2023 by Judith E.
Pet smart in Lakewood city of Downey needs to evaluate their groomers. If I could I would not rate one single star. I don't understand how this business is still running. The employees/ stylist are rude, mistreat animals and miscommunicate, made me wait 40 min and then tells me the stylist was waiting in the back the entire time when I had checked in 15 min early, was told to wait outside in the bench. My regular appt was at 9 am then my stylist calls me to bring him in at 10 am because she had a express to do. DO NOT BRING YOUR PETS HERE!!
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January 2023 by Chris B.
I have been taking my dog for grooming at this location for two years. Today I had an appointment at 8am and they made me comeback at 11am because now my dog needed a shave- Fine, no problem. I come back at 11 and now we have another problem because my dog is ''refusing'' to walk to the back where they keep all dogs on her own. Most everyone in this location is very familiar with my dog and they know they have to gentily'' drag'' my dog to the back but once the grooming starts, she obeys all commands and is gentle as a puppy. Today's groomer who assisted me did not like the fact that my dog was not walking next to her to the back and refused to provide the grooming service to my dog. I explained to her this is usually her routine and that everyone else knows what to do and that they never had a problem until now. I walked away as soon I realized this wasn't going anywhere. Now, i need to find a new grooming service after being loyal to @petsmart for several years.