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March 2024 by Gary C.
Just bought our new bed mattress from Orthomattress Firestone Blvd Downey. Yolanda outlined very well the differences on the bed choices we were considering. Her explanation enabled us to decide on the best mattress for us. Excellent customer service Yolanda!
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February 2024 by Michael S.
Eric was AWSOME, I highly recommend Ortho of Downey. Great customer service and great attitude.
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February 2024 by Danny D.
Good service, they explain well the difference. Variety of mattresses to compare with.
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December 2023 by Erick A.
Avoid at all cost! 2 Years ago (November 17, 2021) I purchased a set with 48 months (4 years) interest free payments. Today I got a credit report that stated I owed $2,600 because "I went over" my promotional time frame thanks to this location my credit dropped a whopping 41 points. I have now been on the phone for over 1 hour with synchrony bank to try and get it squared away, they are saying my promotional 0% was for 24 months when in reality it was for 48 (see picture) Balance was $1120 and jumped up to $2600 They made me pay in full in order to defer the interest.... So pretty much had to pay 2 years early and my credit dropped 41 points, Now I have no money for Christmas and lower credit! AVOID GO SOME WHERE ELSE SAVE YOURSELF THE HEADACHE! YOU HAVE BEEN WARNED....
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August 2023 by Cathy b
Great products and a wonderful lady to help me. Thanks!
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June 2023 by Diamonse Hill
My experience here at Ortho mattress was amazing!! I’m super happy with my purchase. I want to give a special thanks to Yolanda!!! She was the best !!! Super helpful…patient and informing. She helped me pick the perfect bed for me and my family and our nights have been the best.
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June 2023 by Charlie Hill
Yolanda was such a pleasure. Super sweet ..kind ..patient. She made everything understandable and gave us a great deal. Thank you
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May 2023 by Luis N.
I was satisfied with my visit to Ortho mattress in Downey CA I took my mom to look at some top mattresses and the Lady was so sweet and we were very happy with her. She explained all the details about the delivery and pick up the old mattress.
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May 2023 by Tony Kim
If you aren't an expert on mattresses, this is a good place to go because the customer service and information provided here is pretty amazing. I paid a lot of money for the right mattress but it was totally worth it because I am now sleeping in the most comfortable bed I've ever stepped in my whole life. They also have a 0% interest financing plan which is really convenient.
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January 2023 by Carol B.
My husband and I are very pleased with our new Ortho Mattress. Yolanda our salesperson was so helpful and nice. She had us try different mattresses and made sure we got the right one for our needs. She took alot if time with us. It is so nice to see that 1 on 1 customer service. We highly recommend an Ortho mattress, and make sure you ask for Yolanda.
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December 2022 by Ana Escamilla
Great mattress price. Thank you Yolanda
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December 2022 by Paul Tully
Yolanda was very professional and helpful in my purchase. I recommend anyone to come shop here
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November 2022 by Matt Vasquez
great experience working with yolanda! provided lots of help in selecting the right mattress for me. great customer service !
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August 2022 by Alex F.
Situation was handled quickly and perfectly happy with the purchase. Thank you for the prompt response and handling. Mattress is fantastic and pillows are great
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August 2022 by Joselyne Estrada
I would give the customer service skills when purchasing a bed and mattress costing a total of about $7K, 5 stars. Of course, their job is to sell.However, if you truly have back problems and are in need of a real orthopedic mattress for proper support, spend your money elsewhere. They offer a 25 year warranty, which is lie.They brought us the wrong frame on the delivery day, but we didn’t make a big deal about it and kept it. The frame was not set up properly and caused the mattress to be very uncomfortable for my father. The mattress is no longer firm and it sinks.There is a guide to have the mattress replaced and it is to meet certain requirements.They only care about money, not about orthopedic problems. If I knew this would be the long term result, I would’ve gone elsewhere. Absolutely disappointed.They charge a $60 fee for the inspection portion, which is fine. The inspector was nice and did his job. The eligibility requirements are what don’t make sense.We had purchased the bed for my father after a failed spinal surgery, so he needed something firm. Though the price seemed like a lot, we felt comfortable after being informed that the mattress would be replaced once it was no longer firm.The inspection was made about 1 week ago. We received the “final decision” today via mail.The letter reads it was declined due to the sinking being 1/4” shy of the requirement. It also says that the mattress was damaged, though there is no damage to the mattress other than sinking caused by that terrible set up job.