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March 2023 by Marcy V.
They need to improve there customer service I had to wait for a long time someone to help me out. They kept giving me excuses why it was taking so long. Must improve.
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October 2021 by Saul Aquino
The personnel that work there help like if we were friends, i love doing business there. My favorite employee is Bridgett she always welcomes me and helps me with my online banking.
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September 2021 by Bhavin Patel
Great customer service. Bridgett Lugo was the one that helped us and was very insightful
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May 2021 by Xochitl Echeverria
Great place! Fantastic costumer service.
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April 2020 by Robert Perry
Great service Good people
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March 2020 by Chris Avila
I've been a customer since they were at the landing. Always the best courteous and affable staff. professionalism above all. Makes me feel like I walk into "Cheers " as everyone knows my name.
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July 2018 by Kelly Dormer
Let me just say this place has all New managers and staff! They treat every customer with welcoming arms and excellent attitudes. I will be back ONE WEST DOWNEY
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July 2018 by ma pm
Nice people working there, especially the new management. They pay higher interest rates than most banks and there are no lines. I would highly recommend their services!!!!
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May 2018 by David Peter
Friendly Staff highly Recommend Coming here
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May 2018 by 02820 Karen
Friendly Staff with High energy and great customer service. Highly recommend This Bank to any new customers that are interested in opening an account you Won't regret it.
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May 2018 by Mrs Smith
I just wanna Thank The Young lady at the front desk that helped me...very kind and everyone at this branch God Bless you all
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April 2018 by Jose L
Great Bank, Awesome staff, and No longLines highly Recommend coming here and opening and account at the this Downey location
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April 2018 by John Paul
All the staff at this branch are very nice, love it how everyone greets you when you walk-in/Out the door feels like you walking into your own home. Reason Why I'm still Banking With OneWest the customer service is excellent here! Going On 7years with this bank. The New manager really turn this place around and did a great job! Keep It up Guys!!
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August 2017 by Michael F.
When closing a CD, they asked me why I was closing it. That's standard. They then asked me what I'm going to do with the money. When i said that that's personal, they said that they won't release the money, MY MONEY, unless I tell them what I'm going to do with it. Totally ridiculous.
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July 2017 by STAGEx427
BEWARE!!! DON'T EVER USE THE ATM AT THIS BANK!!!! I WENT TO WITHDRAW MONEY AND IT DID NOT GIVE ME THE CASH BUT THE MONEY WAS TAKIN FROM MY ACCOUNT!!! AND TO TOP IT OFF THE BANK IS CLOSED AND THERES NO NUMBER ON THE MACHINE TO CALL FOR ASSISTANCE!!! NEVER AGAIN WILL I DO BUSINESS WITH THIS BANK!!
