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November 2023 by Timothy G.
Do not recommend the Minute Clinic at CVS in Downey, CA. My flu shot appointment was made online, pre check-in forms completed, received confirmation code, text messages reminding me of appointment, etc. When I arrived on time, the employee Jackie was very abrupt, said I was not scheduled, not in the computer and to go try the pharmacy for my flu shot. I showed her paperwork with my appointment and confirmation code but she wouldn't even look at it or check further. Note: I had already waited a bit for her to even come out and there were no other patients there. So I went to the pharmacy and after waiting in line and filling out more paperwork there for 20 minutes, I received my shot. Then Jackie told my husband that I did finally come up in the computer. No apology or explanation. Wasted time. Don't go to Minute Clinic, just go straight to pharmacy, even as a walk-in.
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October 2023 by Frank T.
This location lets you book an appointment, drive to location the day of, then cancels it the day of.Regular CVS employees were great though, but the MinuteClinic is unreliable and very unprofessional.
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October 2023 by G A
Luisa need to learn professionalism and customer service skills.Very rude customer service. I came to do a walk in covid test and there was no patients in the clinic and still they returned me saying they are busy for a covid test.
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September 2023 by Brenda Tinajero
I was so impressed by the nurses here. Service was quick, efficient, and professional. Check in process was easy, and there was no wait time. Area was very clean. Definitely would come again if needed.
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January 2023 by Said P.
Went to get a TB test and was told they don't accept L.A care because it was policy. Then I said I could pay myself which wasn't allowed because they can't charge me for being a LA care patient. She said they would be "flagged" for charging me
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December 2022 by Israel Sandoval
Best place ever!!!
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October 2022 by Dominique A.
I was feeling some flu like symptoms made an appointment at the minute clinic that was very user friendly no issues seamless process. Once I arrived I was greeted by the nicest nurse I have encountered in a while. I didn't wait more than 5 minutes to be pulled in a room to take my Covid test. I had my kids with me and ended up leaving after the test knowing I would get the results via text. The nurse followed up with me and she was genuinely concerned for my health lol we went over how I was feeling because even though my test came back negative I did have a fever. She encouraged me to walk in to get further testing. She was so sweet with the kids just a really good nurse you can tell that she really enjoys her career. Thank you so much I am still weak and sick but I had to come yelp my experience because it was so pleasant.
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October 2022 by Elizabeth Q.
If I could give zero stars on this review!!! Sadly I have to put one star but this place don't deserve it. Yes I'm upset because a scheduled appt was cancelled by this company at this location and failed to inform me they canceled and denied they canceled on purpose. Not wanting to talk to me and not wanting to answer their phone calls. I had an appt for my son. My fiancé drove him to the appt and they were treated with so much disrespect from the staff here. I called and it rang and when someone picked up they just hung up. Afraid to take in more customers I guess. At the end of a Friday shift they cancel appts they want to cancel so they can all leave early and I bet there's not even a doctor there. This place should be closed.(PERIOD!!!)
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March 2022 by Riley G.
I scheduled an appointment two days ago and when I showed up for my appointment today there weren't any nurses or workers there at all. I waited 30 minutes and still nobody showed up. Someone else was there and said he'd already waited an hour and there had been nobody there.
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January 2022 by Maryann A.
I scheduled a covid-19 rapid test online for this minuteclinic location inside CVS on Florence. I was told to check in on the kiosk with my confirmation number and put into a waiting queue with a short wait time. Sandra C., the nurse on that day was incredibly busy with a lot of waiting patients. Bless her heart, she was very professional and apologetic for the wait times, which were not long at all. I observed her multitasking while I waited my turn and she not once gave attitude to anyone. Once it was my turn, she was so nice explaining and completing my test kit. I definitely recommend the ease of going to this minuteclinic location, especially if Sandra is on staff that day. Very personable.