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January 2024 by George Orozco
Great place.
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September 2023 by Brandon Ochoa
Outstanding customer service without a doubt. Upon walking in I had an employee immediately greet me & help assist me in finding out what fitted cap size I was (which was my whole point in going in the first place) & what possible merchandise I was interested in & even went out of his way into the back to check stock in a certain cap that wasn’t available in my size out front. Was also very professional in helping me correctly complete my information for the sewing machine that’s an additional charge that isn’t nothing if you can afford it. The employee who assisted me throughout my whole purchase even held onto the merchandise I had purchased for me while I went to BJ’s while they worked on the embroidery I had paid extra for. Definitely gonna be a repeat customer in the future to come. Keep up the excellent work !!
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August 2023 by Javier Abarca
Do not order from online. They send you bent hats that are damaged in my opinion.This review has nothing to do with store
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April 2023 by Gomezleonard10 ..
Alex refused to give me a receipt for my purchase. What kind of business doesn't provide a sales receipt upon request. And on top of that was very rude .will be contacting corporate office. First and last time I buy anything from them.
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January 2023 by Andre Rosa
Haven't bought hats in years really enjoy they help me choice my size
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December 2022 by Vanessa Diaz
Staff was helpful and respectful. They were able to exchange a hat that was gifted to me.
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September 2022 by Victor Sarmiento
Friendly Associates at this location had the merchandise I wanted; and had some good discount, buy one get the other at 50% sales going on. I liked that. Dodger 4 Life! In Georgia don't have what I want!
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June 2022 by heidi s.
It says online it closes at 7pm and when I came at 6:25p it was closed. They need to update their open and close. It was frustrating trusting the information online because I was coming for a last minute gift.
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May 2022 by George Delgadillo
Love this place always haves the Caps im looking for
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April 2022 by Georgey Boy
Nice place,love the custom name on the caps.
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February 2022 by Alex Mireles
awesome hat store they will always have the perfect size and hat of your choice
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October 2021 by Zulema Marroquin
Need better customer service
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October 2021 by Manuel E.
I went in around 11:15am. For the purpose of purchasing an Atlanta Braves hat and having it engraved. There's was just one employee helping out a customer on the engraving machine, I started looking for my size but I wasn't able to find it. So I waited a little hoping this employee would turn around and at least acknowledge us, and tell us he would help us next. Not once did he even try to make eye contact even after he turned around to show the other customer something. We went in and waited 15 min before we decided to walk out, this employee had one job, to sale a hat & be "COURTEOUS" and he failed miserably what kind of employees do you y'all even hire???
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October 2021 by Ruiz Mj
Lids offers military discounts all year around. Asked staff how much the discount would be applied and they seemed upset. Decided to purchase hat(s) at another store a few shops away.
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September 2021 by R Ochoa
I like Lids the company and all the member rewards. They have coupon codes and incentives but there is NO customer service at all. You don't even know who is an employee and who is a customer. They will say "Hello" and offer assistance while talking joking around with each other. Every time I go I try not to need any assistance because I will get a rushed answer. I needed help with a gift and when I asked if I might find it online the answer I received was "Online is a different company so I don't know " then he turned around to socialize.
