-
March 2024 by Amanda P.
Robert & his team go above & behind for their customers here at this Jiffy Lube location! I would come out of my way to this location over & over again because I know that my car is being taken care of by reliable & trustworthy technicians. My first time here I ended up having to have both front & back brakes replaced in addition to my regular oil change. They worked quickly & efficiently and I was on my way with the problems resolved. Prices are reasonable & Robert makes sure you get the biggest discount & the lowest price he can offer you for services to ensure you're getting the best deal in town! My 2nd time here, due to a separate issue, Robert & Jarod took a look at my car due to an unknown rattling noise. They inspected my car free of charge, found the issue (rock rattling around near brakes), retrieved the rock & I was again on my way with all issues & rattling resolved. All employees I have interacted with here at this location have been nothing but friendly, helpful & professional. Above all, I feel like my car is in good hands when I come here & I know I can trust Robert & his team to take great care of my car, future oil changes & any further issues. Thank you again so much for all your help! Amanda
-
February 2024 by Patsy T.
So I took my car 12/2022 according to the sticker. I rarely drive my car so I barely hit the "due date for next oil change". The picture u see is the sticker they stuck on my front window, inside, top left (driver side). That's sh!t won't come off!! If u zoom in, the corners r chipped away due to my nail trying to scrape the damn thing off! WTH jiffy lube???? Why get stickers that don't come off? Why get stickers that we place in OUR CARS they we spend money on that don't come off?? And BS if ur gonna say that it was on their too long. Jiffy lube im sure u all have pros who know that ppl have multiple cars and don't just drive one car all the time who can make a decision like "get stickers that don't damage ppls cars". Now I gotta waste my time, energy to scrape this dumb thing off. Ridiculous. Idk if ALL jiffy lubes r like this... but fyi ppl.... This one is! Last time I go there. Cuz I can just imagine if I did go back, they would prob just put another sticker ON TOP rather than take it off. Ugh ((the sticker below is from Nissan service dept as u can clearly see is a "cling on" type of sticker that WONT damage ur window))
-
January 2024 by Patty Hernández
Fast and excellent service ??
-
December 2023 by Kaaba Y.
I came here for an oil change. They were efficient and went above and beyond. The manger, Jackie, was extremely helpful. The price point was better than most other places in the area. Will definitely be back soon!
-
November 2023 by Lucy B.
This place sucks!! They lie , buy faulty parts are very over priced and don't give a guarantee, don't like you standing out there watching from a distance I don't recommend any stars but this shit won't let me post unless I pick a star , so it's minus 10 for me
-
November 2023 by Veronica N.
Horrible customer service when you need them to correct a problem after they have received their commission for the job. My issue has not been correct since the end of September. Every time we are told to go in,Robert the manager will say they do not have a mechanic in and that we can try another day and hopefully he will come in. I have taken this to the next level and reached out to the owner, hopefully O. Gomez will get to the bottom of why his manager is providing poor customer service and why the "mechanic" is NEVER AT WORK! This location is giving Jiffy Lube a bad Rep.
-
November 2023 by Troy Aragon
Came in for the 29.99 up 25 qt My vehicle takes 6.4 qt They wanted to charge me 49.99 So $20 for 1.4 qts of oil Beware of the upsell
-
November 2023 by Chris Hernandez
Billy was very friendly and helpful my wife is disabled and they did allow her to stay in the vehicle while it was serviced in and out in 15 min.
-
October 2023 by Leila N.
Thank you, Bill, for going above and beyond today. You walked me through the process of what needed to get done. I have been coming for years here, and no one has ever taken care of me like today. One happy customer today .
-
October 2023 by Shannon R.
I came by during my lunch break to get an oil change and they were super professional and fast. I also needed to service my front and rear differential but received a wonderful discount. Robert was friendly and answered all my questions regarding the additional service. I will definitely be back.
-
September 2023 by Jessie D.
The bald headed guy had me waiting for about one hour so that he can just tell me that they can't service my vehicle but when I go to another location they are quick and fast I already made a complaint with their corporate office and hopefully they can resolve the issue with their workers.
-
September 2023 by Alexis M.
Robert was super helpful! I was in and out within 20 minutes for an oil change. Highly recommend the service.
-
August 2023 by Alfredo F.
Do NOT bring your vehicle into this location, they nearly ruined my brake calipers. I was in there to check out a noise that my car was making, it turns out to be my brakes, I needed new ones. The bill is a little over $400, ok cool, the mechanic comes back and tells me that my back ride side caliper is leaking, don't know what that means but my bill is now over $700 if I decided to fix it, that I needed to make a decision because it is not safe to drive like that and driving off without this service will void the brake warranty. I decided to call Honda because they had told me I would need new brakes at my next oil change(September 2023) but nothing about my brakes running so low that it has now damaged the caliper. I was heated with Honda because this could've been avoided, they advised me to not go through with the fix and to bring it into the shop, so I did today (Thursday Aug. 10th 2023). Turns out that the mechanic at Jiffy Lube did NOT know how to correctly install the brakes into a 2019 Honda Accord Sport 2.0T. Before proceeding with any maintenance the mechanic working on the vehicle needs to manually input the car into maintenance mode which will allow the caliper to move freely. That was NOT done, it was professionally inspected by Honda. Jiffy Lube forcefully proceeded with the maintenance putting MY safety on the line and I have now lost that warranty on new brakes. Do NOT trust Jiffy Lube mechanics to know everything about your vehicle. This whole experience was shady in my opinion, in it for the money.
-
August 2023 by Miss Lilly
Came here, and Robert checked out my car. my AC stopped working. He was very helpful and informative. Go check them out ! Tell them Lilly with the Kia Rio sent you !!!
-
July 2023 by David W.
When you take your car to get serviced you hope the people working on your car are competent and trained to do the job you as a customer are paying for. As Jarod the Supervisor stated "his staff isn't trained for what a person would hope is a basic knowledge of working on anybody's car." Costly mistakes happen when you don't know what you are doing. A costly mistake that happened to my car when his staff didn't do what they said they did. I Went in for a oil change and for them to check my fluids. Prior to I had no leaks "no issues to my car at all." Come to find out they didn't fill my fluids up (my car was bone dry) and began overheating. Good thing I caught it due to the fact my engine could have blew. While asking questions; Jarod became rude and disrespectful all because he knew I was making sense and he wasn't. He said with his own own words that wouldn't even allow this to happen to his car but it's ok for it to happens to others. On their own receipt it states "Satisfaction is our #1 GOAL!" But yet I received the complete opposite. I Asked to speak to a manger and Jarod took my information down yet no one called me to resolve this matter. It took me calling again today to get a response from the actual manager Robert. It doesn't seem like they prioritize customers satisfaction & conflict resolution. With that being said I would stay far away from this location in general. With all due respect, Just Horrible.
