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March 2024 by sheila marshall
They never have the car you want
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March 2024 by Jakelyn Cruz
Bad experinece they charge me for an insurance i said i didnt want . I have to call customer service they give a refund after all. Custumer service was terrile and the person who help me lie to me telliing me she is charging only for the rental but later i found two charges.
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February 2024 by Django
Being apart of the team of course I love Herzt? and this particular location is awesome Downey HLE
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February 2024 by Nelly Barajas
I will like to know why they pay these people they neverrrrrr pick up and then when u let it ring for a long time they hang up on u DOWNEY
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January 2024 by Carlos Perez
POOR CUSTOMER SERVIE
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December 2023 by Jaime Arroyo
My experience with Hertz was incredibly disappointing. Despite reserving a car a month in advance, I arrived only to find that they didn't have a car available for me. Susie, the staff member I interacted with, did not offer any solutions or assistance, adding to the frustration. The lack of preparedness, communication, and unhelpful service were major letdowns. This experience stands in stark contrast to my positive encounter with Enterprise, where the process was smooth, efficient, and the staff was genuinely helpful. Unfortunately, based on my encounter with Hertz and Susie's lack of assistance, I cannot recommend them for their unreliable service and poor customer consideration.
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December 2023 by Chuck H
Have been coming to this hertz for over 10 years, and the service has been great. The staff is friendly and are always willing to help. The checkout process has been getting better and better.
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December 2023 by Humberto Flores
this place it’s a gem I rented from here cars are flying out like cake so hurry up to get one if u need one before they all gone I recommend this place I interacted with Susie she is really nice love this place
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October 2023 by Cody Jones
Susie provided excellent and professional customer service from start to end. Very informative and friendly. I can’t speak for the other staff, but if given the opportunity to work with Susie definitely take it. She’ll make your rental experience a breeze.
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October 2023 by Jaime m Rodriguez
Not a good place for uber rental car I waited over 3 hours and all they say is waiting for uber approval hertz sucks when it comes to uber rental cars terrible company and customer service
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October 2023 by Dulce Garcia
They deny rentals for any reason, I HIGHLY suggest you go to the Hertz in Bell Gardens, they assist you and don’t deny renting a car to you for any little dumb reason. Statefarm covered my sons rental and even with the approved claim they still have him a hard time and denied it. Hertz in Bell Garden gave him the rental once we called the Insurance to transfer the claim from Downey to Bell Gardens. I called Downey Hertz to question them because I didn’t go with him when they denied, and they were very rude and with attitude and hung up on me. They lost a customer and also lost money. Don’t even bother coming here go to Hertz in Bell Gardens they will assist you and have you in a rental on less than 15 minutes . They really know what they are doing and provide great customer service
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October 2023 by Zip Zop
Poor Customer Service, Reservations for Electric Vehicles are worthless as they never have any available but still advertise availability through online booking.
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August 2023 by Angel (liveangel)
Terrible customer service, they took a long time to help me and even though I have an appointment and no one else is there, they make me wait a long time for them to deny me the car; I do not recommend this place. Great job guys
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August 2023 by ZOO Solrac21
Don’t bother calling they’ll have you waiting for 10 min plus another 10 min to see if the vehicle class is available
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August 2023 by Gabriel G.
Terrible customer service, they took a long time to help me and even though I have an appointment and no one else is there, they make me wait a long time for them to deny me the car; I do not recommend this place
