Downey Nissan is committed to providing a positive experience for customers looking to buy or lease a new vehicle. The dealership offers an extensive inventory of Nissan cars, trucks, and SUVs, including models like the Altima and 370Z. They work with many lending sources to ensure customers receive complete and comprehensive financial packages. Customers praise the staff for their kindness and understanding, with many noting their helpfulness in navigating options and finding the right vehicle. Vanessa was appreciated for her sweet and compassionate assistance, making customers feel understood and cared for. Jorge Hernandez is recognized for his excellent service and attention, with multiple customers mentioning their satisfaction. The service department also receives high praise, especially Mauricio Barragan, who is described as an awesome service advisor. Customers highlight his dedication, updates on repairs, and personalized care, even going above and beyond in urgent situations like fixing a broken AC during hot weather. Overall, Downey Nissan is seen as a friendly, caring dealership where staff genuinely prioritize customer satisfaction and quality service.
