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December 2023 by Jackie B.
I took my car here about over a year ago to replace my brake pads which took them a whole shifts work of time. My brake pads were installed unaligned by them the first time I took it. I had to take them back for them to fix it again, which took another full day even though I had an appointment. After the second re installment, the brakes were still giving me issues but I didn't have the time to do this all over again. My wife also brought her car here on another occasion, and now that her brakes were inspected by someone else, it turns out that they installed them incorrectly for her car too. People dont have time to continuously bring back cars and inconvenience themselves and risk damage to their vehicles just because of bad work done by them . Even with warranty, I will still take my business elsewhere.
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November 2023 by Jessie M.
From the moment that I've called them to set up an appointment, they were very helpful. They explained in Detail what my jeep needed. Within 2 hours of dropping my car off, they notified me that my car was ready for pickup. That's excellent service!! Oh they even was my car too. Highly recommend them to anyone who any type of repairs. Thank you Cristian!!
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November 2023 by Johanna Paco
My husband and I have taken our cars here for the past 1-2 years. They've been very professional and honest of their recommendations. Their customer service is great! For example, I just took my car in and their diagnostic tool recommended a change in transmission fuel and we approved it. But we got a call from Luis and recommended that we don't do the transmission because it may cause more damage to the car. He said, if it really needs to get done, take it the dealer so it doesn't ruin your car. He was honest, he saved us money and my car is working great! Thank you!
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November 2023 by Dennis Pulu
Always feel comfortable with the services I get from Downy Car Care Center! Thanks to Lily for always making us feel at home while waiting for our vehicle. And the service team willing to listen and help out with any issues we have.Services: Tires
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November 2023 by Victor Romero
I went in for a tire patch. Everyone was polite and professional. But my biggest frustration was the fact that they only had one tech working on tires. I had to wait almost 3 hrs for a simple tire patch. I’ve never had to wait this long for a patch. I would have left and taken it somewhere else but I was obligated to stay because of the warranty on the tires when I purchased it with them.
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November 2023 by Alisha Wilder
Downey Car Care Center was professional and efficient and they were honest about what needed to be repaired . I only have one complaint and it’s not with the Car Repair area. I came here previously and The guys in the car wash did not let me know my car was ready and I was waiting for probably an extra 15-20minutes before I walked over myself to discover my car parked on the side.
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October 2023 by Cesar Villalobos
I came to take my girlfriends car for an alignment. Went just fine. Erika at the service center was very nice. Complimentary water. Nothing to complain about. Took 2 hours for car to be ready but that’s about average for a Saturday morning.
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October 2023 by Reza Farzin
This is a well-run establishment from top to bottom. The owner is hands-on and responsive to one's concerns and requests. The employees all seem well-trained and professional. The price was very fair and reasonable.I think I have found the local shop I have been looking for to rescue me from the thieves known as dealerships! Strongly recommended!Services: General repairs & maintenance
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October 2023 by Teresa K.
Was in need of a quick oil change and was happy to found this spot through yelp. Friendly staff and got a free car wash for being a first time customer. Didn't go at a busy time so there wasn't a long wait. Plus points for a clean waiting area. Thank for making oil change quick and stress free.
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September 2023 by Lylay H.
I love my new RAV4 Reach out to Richard. Love to see his Passion with Toyota I always recommend to all my friends & family. Fleet Sales ManagerToyota of WhittierOffice: 562-321-6900Richard.Marroquin@Toyota…
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September 2023 by Liz Camarena
I am very happy with the service received at Disney Car Care Center. Everyone there is honest and professional. I have been to other places where I was taken advantage of and paid a small fortune for a small job. Dana was pleasant and professional and had my car ready the same day. I strongly recommend Downey Car Care Center. Thank you, guys!Service: Auto brake repair
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August 2023 by Ricardo Balderas
I brought my car in for break service after making an appointment as early as 8am. The service took all day, from 8am to 6pm. This is the second time I bring a car here and service takes all day long. Not only do they take all day to service your car you also have to keep calling to check for any update on your car. I think if I wouldn't of called my car would still be at the shop the next day. This is horrible! After reading some old reviews I see they tend to over book appointments all the time and thishas been happening for years! Its now obvious to me that the customer service manager has done nothing regarding this situation even after responding to all this complaints in the pass. If you value your time stay away from this place nothing will change. Now one of the center caps for one of my wheels fell off. Must have not been properly installed when they put my tires back on.
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August 2023 by Michelle Hoeks
The Downey Car Care Center did my fiancé and I a great favor when my tire went flat, they managed to diagnose the issue and replace my two shot tires faster than I expected. Mike and the other mechanics on the job did an amazing job and we could not be more thankful for the people who take care of our car.We also got the oil changed, a wheel alignment, and even got a great car wash! We didn’t even recognize our car after it was done! ?Services: Tires
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August 2023 by Andrea Delgado
Super thankful for Downey Car Care Center! I love that I can get my oil changes, mechanical work, and car washes all done at the same time. Both Lyla, Ibrahim, and Dana were so sweet and kept me informed through out the day! Thank you guys again!Services: Air & cabin filter replacement
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August 2023 by Samantha G.
I wish I could give it 0 stars. I have been going back and forth with this place for a month and I finally got HALF of my problems done. I took my car to get my breaks changed and automatically got judged for being a women and telling this "supervisor" Mike that I need my rear breaks changed. He told me that I had "a little more time" left with my brakes. This should have been a red flag from day one. I had to tell him that I came in April to change the front, I need the rear because they were shaking. After he check his computer, he took it in. After a whole day of getting this fixed, I got my car back. I drove it and I started hearing my brakes making a noise every time I was braking. So a week later, I take it back. They "fixed" it after a whole day with it and I found a huge scratch and dent on my door. They claimed it was a homeless man that came with a cart and scratched my car. Yet, they didn't let me look at the video footage because "it wasn't in the camera's view". It was parked in front of their garage, so that was BS. They ended up taking it to a body shop a week after the incident. I needed a week to figure out how to get to work for 4 days. I was getting Ubers, borrow a car, etc because they didn't help with a rental car. After I get my car back, I thought it was finally over. They returned the car to me dirty and with no gas. They told me not to wash it for a couple of days to let the paint settle. So I left, then came back after the car wash. They needed to buff it out. So they agreed, but told me to come early in the morning during the week because that's the only time they would be able to do it "in an hour" Mike said. So finally, I come back for the last time because I needed it buffed out. They told me they would do it, but I needed to leave my car there "for a couple of hours" and to come back. I got there at 8:30am... I flipped out at this point. I wanted my car back to look normal again and I wasted so much time and money with this place. Instead of listening to me and apologizing for what happened, they treated me as a women overreacting and I even called (and hung up by) Shawn who's a manager. I've been treated like shit since day ONE and they only fixed my door, but didn't fix my brakes! They're still making a noise, but I give up. This place really has no idea what they're doing. When I finally got my car, a Erica gave me my car with "supervisor" Mike behind me. She asked if my car looked fine, which it did from what I saw. Then she tell me "has anyone told you about your head light is covered a little water? And AC is making a noise?" I told her "no, no one here has". And she said "you don't hear it your AC?? It's probably paper." I said "yes, but I'm not bringing it here to get it fixed. I'm taking my business somewhere else. You guys didn't even fix my brakes." The fact that they brought another women to come and point out my car's I guess, "flaws" infuriated me even more. They have the worst customer service I've ever experienced and robbed me of $255+ dollars and a whole lot of my time. Do yourself a favor and stay away from this place.