-
December 2023 by cayerman1
Since they shut down their other store on Firestone, I have to come to this one for perscriptions. The line is always super long inside and in the drive-through. Takes forever. They have lots of people working but just too many customers. Block out a good amount of time to pick up a prescription.
-
October 2023 by Andrews Lovera
No issue here for me
-
August 2023 by Claudia Duarte
Today I went to the pharmacy at 1:40 and it was closed and an old man asked the employees that were inside if it was closed and they were very rude to him.
-
May 2023 by melodie santana
Since this CVS is accepting all of the pharmacy prescriptions from the other CVS that has now closed, please hire more staff to take care of all the prescription orders/pickup coming through the drive through and pharmacy counter. Customer wait time in line has increased.
-
December 2022 by Cavin Sanders
They are professional keep up the good work
-
July 2022 by joshuarodriguez500
Called in today to ask about my prescription. First time In history I was told to call back in 2 hours. Because they are too busy, than I asked wouldn't you guys be closed by than. Since they would. And the response was \" just try another cvs \" seriously lol no wonder you guys have low stars. This was July 1st Girl who answered phone at 6pm
-
June 2022 by Jeanet Padilla
They have a sign at the Rx Drive thru that says you can purchase Claritin D and other medications in the Rx Drive thru but then at the drive thru window they tell you they can't sell it to you and that you have to go inside. FALSE ADVERTISEMENT! Made me waste my time waiting in the drive thru line just for them to tell me I have to go inside. Super INCONVENIENT.
-
June 2021 by Kevin Demarest
Their medication disposal bin was full, but they took some medication my sister found that someone left on the sidewalk. God bless you CVS.
-
July 2020 by Maryann A.
Accidently posted a 2 star review for this location in error instead of the cvs on Florence.THIS CVS is awesome for me. I don't know the employees on a personal level but I've seen thier faces for several years. Especially Jose, he's been there since it used to be a SavOn Drugs. Super sweet young man always willing to help. The managers are pretty awesome too. I like thier selection of drug store make up plus thier flexible return policy. The store is always clean and well stocked. Today all I bought was a nail polish. But I come here very often. Love me some Extra Bucks. The employees are always welcoming and if I don't find what I need I can always find a friendly face to ask for help. They sometimes have lysol wipes behind the counter do ask. It's hard to find right now during the pandemic.
-
June 2020 by Nancy D.
Shout out to Pharmacist Christine! I had a nightmare experience with another pharmacy (Walmart). I called CVS pharmacy to see if I could get a prescription filled. Christine was so pleasant! She called that other crappy pharmacy transferred my prescription and it was ready for pick up in about an hour or so. Her customer service skills are exceptional. I love the drive thru. I didn't catch the name of the young man working the drive thru window but he was also very pleasant. Great, timely service!
-
April 2020 by Leticia A.
Amazing pharmacy customer care Jonathan help and over exited my expectation this I will def be making this my 1 cvs to go to
-
October 2019 by Christina F.
Big thanks to Jamie for her hard working and great customer service she provided for all her customers. Keep up the good work
-
May 2019 by Jean S.
Today I went to the CVS pharmacy to have the second Shingrix vaccine. This anti-shingles vaccine is given in two injections, spaced about 2 - 6 months apart. After my first injection in mid-January, I was told by the CVS pharmacist to return around May 2. After explaining the nature of my visit to CVS today, the surly pharmacist told me that I needed to speak to another CVS employee to be put on a waiting list for the vaccine. I was surprised that CVS did not have the vaccine in stock, but complied with the suggestion to have my name added to the waiting list. During my conversation with this person, I asked for an approximate time frame for receiving the next vaccine. (There is a 6 month window for vaccine effectiveness, and 3 months had already passed.) The CVS employee explained to me that there is a shortage of the vaccine; that the manufacturer had not anticipated the high demand for the product; there was no way of knowing when the vaccine would be available; that all CVS stores were out of the vaccine, but I would get a call when the vaccine became available. This turned out to be a carefully-crafted lie. Furthermore, in a bizarre contradiction, the CVS employee gave me 2 phone numbers for other CVS stores that might have the vaccine in stock. (If there is a company-wide shortage, what good would it do to call these other CVS stores?) My b******* meter was already twitching, but this put it in the red zone. I called the closest Walmart pharmacy, and here is their response: Product in stock; come in any time before 9 p.m. & we'll take care of you. (Very nice pharmacist named Andy) In 15 minutes I had the vaccine injection. No problems, no grief over insurance forms, just efficient and pleasant people who got the job done. 5 stars for Walmart, 0 for CVS.
-
December 2018 by Giovanni M.
This the worst CVS pharmacy in Downey. You are better off going to the one near Chase. The female pharmacist does not have a sense of urgency and does not advocate on behalf of her guests.
-
December 2017 by Dana S.
DISTRUSTFUL DIRTBAGGERY! The employees in this CVS, at Paramount and Firestone Boulevards, are collectively the most suspicious, distrustful, and discourteous staff that I have ever encountered in a single store or business. Many months ago, I entered the store, and I nodded a hello to one of the clerks, Sam, a female, and she dourly and silently looked me up and down, and as soon as I passed the counter, I heard her voice over the intercom: "Security, direct cameras to section three." There were two other people in the store at the time, both elderly persons browsing about. She obviously thought I was there to shoplift...I thought I'd give her a chance to explain, that perhaps what I felt was not quite what I had experienced. I had a handful of goods I was going to buy. I went up to her at the counter. "How come you asked the cameras to focus on section three, as soon as I walked in? Do you think I'm a shoplifter? If you guys have a theft problem here, you shouldn't visit it upon cash paying customers such as myself..." Sam became defensive and sullen: "You're not the only person in the store..." I replied, "Look here, I walk in, and you immediately request the cameras to be moved. Is this your idea of welcoming good customers? Even if I believe your story that your doing so is a coincidence, your announcing it publicly is completely lacking in hospitality, propriety, and respect for your customers." She ignored me, defiantly asking for my CVS card. I just dumped the merchandise in front of her at the counter and walked out. There is another lady employee in the store, who always wears a white shirt. Her Amazon size, Buster Brown haircut, and her constant stone-faced, grave, and distrustful gazes at my pockets, shoes, and shopping bag (perhaps she sees through canvas?!!) make me think she was once a matron of female prison guards....Today, I desperately needed a six-pack of Coca-Cola, so against my better judgment, l entered the store, knowing one of these people would yet again insult me with their blatant unprofessional job conduct. Sure enough, I encountered the "prison matron" at once, who, in perhaps one of her gayer moods, forced the faintest of grins, while staring inappropriately and suspiciously at my USC shopping bag--my mind's voice was saying, "I carry the bag with me because I prefer to both walk and ride the Downey Link bus line to get about town--is that O-effing-kay with you?" Many Warren High School students were entering the store when I was in line. I noticed the young female clerk kept nervously looking up at each of them. Then she grabbed the microphone: "Security, scan cameras towards sections C and D," or words closely to that effect. That was it. I was done for life. Strike Three for this CVS. There was a Christmas display near the front of the store where I was waiting in line. I tossed the Coke bottles atop it, said to the kid next to me in line, "Man, I'm not comfortable with these people..." And I walked out, never to return. You decent high school kids waiting in line to overpay for a candy bar or more than $2 for a soda, and all the rest of you good and honest customers, I implore you to take your business elsewhere. These employees do not trust you, me, or anyone else, and they do not mind overtly demonstrating it, to our indignity and embarrassment....All I can say to the store's in-house management and district manager is, if you cannot keep your store secure without inflicting indignity and humiliation upon your customers, then just close your doors.