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July 2024 by Mr. Barrios (Mr. Barrios)
Best customer Service Highly recommend this bank Veronica is very professional and assisted me very professionally thank you
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June 2024 by Edelvia Fonaris
They have excellent customer service, they are very friendly and they help you until your order is resolved. The bankers are excellent workers, and they care about helping you.
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April 2024 by Edgar Palacios
I paid with a check and the person went to cash it to CITIBANK Lakewood Firestone branch and they didn't want to cash it. Because he didn't have an account with them, BUT they sent him to other branch according to their internal policies (NO signs are displayed they don't want to share the policy). TO my opinion THIS IS AN ACT OF DISCRIMINATION, I should close all my accounts with them. This don't happens with BOA, CHASE, WELS FARGO or any other Bank that I know I been 30 years customer since CALFED and BEFORE.
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September 2023 by K J
After reading the reviews, I was very hesitant on going to this branch but I'm glad that I did. I scheduled an appointment over the phone with Lucy, when I arrived for my appointment she was available and ready to assist. The customer service that I received was great!
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September 2023 by Kay
After reading the reviews, I was very hesitant on going to this branch but I'm glad that I did. I scheduled an appointment over the phone with Lucy, when I arrived for my appointment she was available and ready to assist. The customer service that I received was great!
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July 2023 by Juls 33
No star rating sorry customer service ! Chime time ?
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February 2023 by Rick Amezcua
Worst bank ever don’t come here they just waste your time. Asked to speak to a manager never came out Agustin in new accounts wasting my time and my appointment. Took the day off of work for this way to 30 minutes to speak to a banker just to be told that I am late for my appointment will never do business with these guys.
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October 2022 by Rose B
Writing for a friend who had a promotional cash bonus pending and the representative at this location switch the account and now citi bank is denying $300 bonus for keeping a certain amount of money in the account for over 6 months! The promotion was for only 90days and this bank ruined it. Do not to fall for this scam!
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September 2022 by Myra L.
I had a promotional cash bonus pending and the representative in this location switch my account and now citi bank is denying $300 bonus for me keeping a certain amount of money in the account for over 6 months! The promotion was for only 90days and this bank ruined it for me. I'm think of closing my account and letting everyone know not to fall for this scam!
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February 2022 by Daisy C.
I been coming to this location for a while. I was helped by Alondra. She was very sweet and helpful. Will be definitely be with Alondra This place earn my 5 stars because of Alondra Thanks for your help Alondra
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January 2022 by Omar S.
This morning I trying sent some money and ask clearly the guy how to do. He answered me THEY DON'T ACCEPT ANY CASH. Was a big sorprise banks don't acept any cash? was absolute absurd and irrational way to help customer. We do business every with this bank. Either I asked about money order or cash cashier, he said me " you need to have business account " I have one and he didn't either accepted. Whow. absolute helpless banking with this Citi bank. He and his coworkers watched and absolute denied help me in this manner.
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December 2021 by Kololia P.
Parking is difficult to get into because as you pull into the drive way , )cars are parked alongside the only driveway, from the narrow driveway of a small narrow street) So if someone is leaving the bank or coming it's too narrow for coming and going to pass into the driveway to the actual parking lot. Very bad planning if the parking lot is full.
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March 2021 by Rosy R.
Worst service ever by William Diaz and Lisa Lee. I gave a star as a thank you to Abel Ayala for service provided.Abel started the process for refinancing everything was approved but unfortunately he had to leave the branch , my case was handed to William Diaz , I received an email that my case was in the last step of closing, William asked for my W-2 form saying that it was missing the bottom part I sent it and when I called him to make sure he got it he said that my case was cancelled, no explanation, he said he could start a new one but now rates are higher. , I called his manager Lisa Lee to find out what happened since it was approved and almost closing and all she said was sorry. Definitely the worst experience. .Definitely will be closing my accounts with them.
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March 2021 by David G
There ATM machines are always broken no access to your money.
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January 2021 by Daniel S.
I can't speak much to how this location is in general, or how Citibank is as a bank overall. They do charge monthly fees for certain types of accounts, much like any other big bank, which is the reason we went to this location - so we could close an account. This review is limited to just that particular service. Based on my experience closing my accounts at BofA long ago (sign up with a good credit union people), I expected to wait a long time and deal with a bank salesperson who would try to convince us to keep the account open. I don't know how Citibank normally handles account closures, but they treated it like a normal teller transaction (withdrawal, deposit, change request, etc.). Might be because of the pandemic, I don't know. It was quick and easy though, just insert the card and wait for the teller to pull up some info., close the account and give you whatever funds are owed to you. It really felt like just any other routine service and we were pleasantly surprised.
