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October 2023 by Ronnie Maye
Great place to shop vw parts. Excellent staff.
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September 2023 by julian aguilar
This place is great has most of my VW ?
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July 2023 by Claudio De La Garza
Very knowledgeable, hard to find parts. Awesome place for all your VW needs.
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June 2023 by G. Moody
Great place...has the odd things my VW needs...will be going back
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April 2023 by Juan Hernandez
You'll find what you need for your air cool vw, if not in stock they'll order it for you
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February 2023 by Jaynie Dunn
Very helpful shared a lot of knowledge and had parts we needed
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January 2023 by Jose Y.
One of the few Mom & Pop VW stores left. Always get my parts for my 55 and Pat is extremely knowledgeable. Support small business.
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November 2022 by Joe B.
I had gone in to buy a shift coupler for my 65. The fat guy behind the counter tells me they don't have German part only aftermarket. I said ok being as I needed the car. Two weeks later coupler breaks as I was getting off the freeway. Finally made it home and took the defective coupler back. The same fat guy at the counter tells me "Well that's what you get for buying cheap aftermarket parts. I said "YOU were the one that sold me cheap aftermarket part". He went to the back and brought out another one threw it onto the counter and said, "well then I guess I should give you this". Won't be going back again.
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November 2022 by Luis R.
Pat was great. Got me out quick with what I needed. They Carry a lot of cool spots. Awesome!
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November 2022 by Daniel Castro
disconnect the phone if you guys are just gunna let it ring
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October 2022 by Geo R.
Stay away from this place. I honestly am not one to complain but this experience was one to say something about. First off, im not a VW expert, hence I visit these shops since they appear to be the experts in vw parts. First thing you notice when walking in is a heavy set guy sitting all the way to the other end of the counter who doesnt even acknowledge your visit *all while entire store is empty*. (I believe this rude guy is the same guy every negative rating here talks about.) Second, they have reps selling parts without even confirming its the correct part or in working order. Bought a brasol fuel pump ($42) and flange for my vw, and not to make it long, flange was incorrect and had to come back and return it, when installing the fuel pump, car would not start and had to go back again after checking off all possible root causes as well as doing more research online only to find out (jbugs has same pump for $25 and other local shops have it for $30)....well turns out the pump spring action part was no good and was not causing suction. The counter guy *thin guy w/ long hair) acted as if I didn't know what i was doing and proceeded to tell me all the pumps are like that and brought one fresh out of the box and to his surprise, was stiffer at the spring part that the rod pushes up and you can see the embarrassment on his face...either way, he tried to be cool by offering to exchenge it for me which I just told him my experience plus the price I paid pushed me to request a refund instead. He said he would ask the heavy set guy if he could refund but most likely would not be approved. He asked and failed to tell the guy that it was my 2nd time there due to their incompetence and back again due to being oversold on a defective fuel pump, so guy told him NO and told him only exchanges are allowed. I pointed out to the receipt that clearly only says "no refunds on electrical parts", the fuel pump is a mechanical part and clearly defective. As I said that he literally said "I dont care what it says, Im not refunding any money and will exchange it only". Im not gonna continue on about how unprofessional and dismissive his conduct was clearly lacking in any sort of customer service skills, but just say I did not let up and told him id be reviewing this on any and all patforms. NOT for the defective parts themselves because it can happen, but on how his attitude was and how apparently untrained his staff is to sell incompatible items to the applications mentioned during your visit. As a customer who begins to learn the VW platform and scene, id say that these negative experiences dont have any place if customers are paying your salary and keeping you afloat, VW community is usually helpful and very keen to providing a helping hand and knowledge but this is definitely not the case with the people here now. He ended up refunding the amount paid for the fuel pump and his reasoning was to just "get me outta there" instead of acknowledging his own written policies, defective part and lack of customer service skills. I went a few miles down the road and got the same exact part in working order for $12 less and excellent customer service from a person much more knowledgeable and with more years in the business but not acting dismissive about it. Stay away and spend your money elsewhere if you are someone whose new to the scene or someone learning VWs because if you are not up to par with these cars, pricewise, you will get taken advantage of here.
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October 2022 by Kayla Ann PD
Felt welcoming and resourceful. It's a son and mom quest to complete a 69 squareback and 71 Super Beetle. Thank you.
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September 2022 by Kayla Ann “Trophy Wife” PD
Felt welcoming and resourceful. It's a son and mom quest to complete a 69 squareback and 71 Super Beetle. Thank you.
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June 2022 by Joe Valence
Do not ever ask this place for help or recommendations, the people here at this place will laugh in your face, BEST OF LUCK TO ANYONE WHO GETS ROBBED HERE.
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June 2022 by Lee S.
I've been coming to Bill and Steve's for years. Recently moved more than an hour away and there is nothing remotely close to what they offer. I'm willing to make the drive just because the customer service is good and the selection can't be beat. Thank you all for the recent assistance on getting parts for my bus. All the best.
